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Razor Platform vs Sprinklr comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Razor Platform
Ranking in Customer Experience Management
40th
Average Rating
8.6
Reviews Sentiment
2.2
Number of Reviews
2
Ranking in other categories
Contact Center Infrastructure (13th)
Sprinklr
Ranking in Customer Experience Management
7th
Average Rating
8.0
Number of Reviews
11
Ranking in other categories
Social CRM (1st), Customer Feedback Management (2nd), Community Platforms (2nd), Social Media Management Solutions (1st), Digital Experience Platforms (DXP) (3rd)
 

Mindshare comparison

As of January 2026, in the Customer Experience Management category, the mindshare of Razor Platform is 0.3%. The mindshare of Sprinklr is 2.0%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Sprinklr2.0%
Razor Platform0.3%
Other97.7%
Customer Experience Management
 

Featured Reviews

VS
Principal Consultant at a tech vendor with 10,001+ employees
Front-to-back FX compression has streamlined bulk operations and has delivered major risk savings
I find this interview should ideally be very short and crisp, needing to be around five to ten minutes, but it is taking a long time. Therefore, I suggest having five to six questions instead. I would rate Razor Platform an eight on a scale of one to ten. I chose an eight because it is not fully automated; it requires human interaction to provide the feed before it can act. If it were fully automated and able to pick up transactions and follow with aggregation, then I believe it would deserve a higher rating, but for now, an eight is appropriate. I would definitely advise others looking into using Razor Platform to give it a try and see how it works, as it is definitely a good investment. My overall review rating for Razor Platform is eight out of ten.
Michelle Epperson - PeerSpot reviewer
Territory Sales Trainer N. Illinois & Wisconsin at Colonial Life
Meeting multiple objectives with comprehensive scheduling and content ideas
Sometimes I'll log into LinkedIn, and it won't show the scheduled post. I have to go through Sprinklr and double-check. It would be nice if it showed everything I have scheduled also in LinkedIn alone. Sometimes, if I try to use emojis, I'll click on one or search for one, but I can't scroll through them or they don't pop up.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Razor Platform has positively impacted my organization, allowing us to save around 4.3 million dollars in total gross due to lower risk-weighted asset charges, which reflects well on my product and project initiatives meeting objectives, resulting in a very positive outcome."
"Sprinklr provides an in-depth, comprehensive solution akin to Salesforce for social media, offering a 360-degree cover with numerous options."
"Everything is integrated in one platform."
"The most effective feature is the automation of the routing engine."
"The scheduling feature is, of course, key just so I can do it in one sitting, plan out the month, and be ahead of everything."
"The interface is the most valuable feature to me."
"The most valuable features are case management and reporting."
"The most important feature of Sprinklr is its high availability since it is a cloud solution."
"AI manages customer interactions really well, and the flow becomes easier."
 

Cons

"I chose an eight because it is not fully automated; it requires human interaction to provide the feed before it can act."
"When onboarding new users, the platform requires a lot of fine-tuning, which demands certain expertise on the customer side."
"Sprinklr could be more drag-and-drop friendly."
"Sometimes I'll log into LinkedIn, and it won't show the scheduled post."
"If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve."
"The support system is a major drawback because there is no live chat system for immediate issue reporting, leading to delayed resolutions."
"Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal."
"There could be more videos on how to use Sprinklr."
"Their support team should opt for phone calls over emails to resolve issues faster."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
11%
Energy/Utilities Company
7%
Manufacturing Company
7%
Media Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise5
Large Enterprise6
 

Questions from the Community

What is your experience regarding pricing and costs for Razor Platform?
My experience with pricing, setup cost, and licensing was all good.
What needs improvement with Razor Platform?
Razor Platform does not need any changes. I don't have anything specific to add about the needed improvements.
What is your primary use case for Razor Platform?
My main use case for Razor Platform is that it is a nice integration platform for the IoT devices we use. Regarding my main use case, that's pretty standard.
Why is Sprinklr famous for its social media feature?
As a digital experience platform with many features, Sprinklr includes the feature for better social media and sales outreach and is famous for it because many competitors don’t offer it. If you us...
Is Sprinklr a free digital experience platform?
No, Sprinklr isn't a free DXP but it does offer a 30-day free trial. It's not offered for all of its features, though. I looked and at the moment you can get a free trial for only Lite (meaning no...
Can Sprinklr help a company provide good customer support?
I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients...
 

Comparisons

No data available
 

Also Known As

No data available
Get Satisfaction, Unified-CXM Platform
 

Overview

 

Sample Customers

Information Not Available
GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
Find out what your peers are saying about Salesforce, Qualtrics, Genesys and others in Customer Experience Management. Updated: January 2026.
881,082 professionals have used our research since 2012.