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Prisma Access by Palo Alto Networks vs Symantec CloudSOC CASB comparison

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Featured Review
Find out what your peers are saying about Prisma Access by Palo Alto Networks vs. Symantec CloudSOC CASB and other solutions. Updated: January 2022.
566,121 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of this solution are the Web Filtering and the APT.""The security and access control features.""I like that it integrates with the infrastructure. I also like the kind of data and intelligence that's built-in. It helps create innovative reports for security.""It offers good visibility for the Administrator. The administrator has full visibility of what is blocked or has the knowledge of where users go when they are surfing the internet.""I haven't found any issues related to latency or any other issue.""It's very stable, reliable and does its job.""The most valuable feature is the website protection capabilities because it prevents end-users from entering bad sites that potentially have malware or could be used for phishing.""The most valuable feature is the ability to block users from reaching places that they should not even try to reach has been a boon."

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"The scalability of the solution is excellent.""The Autonomous Digital Experience Management (ADEM) offered by Palo Alto is a good reporting tool. It gives insights into how things are going within the network. It takes all the data from the users' endpoints and does an analysis, and it suggests changes as well.""Prisma Access protects all app traffic, so that users can gain access to all apps and that's very important because we need to be able to access everything. It also allows us to access non-web apps; anything internal that we need access to, we can access.""It's much faster and more secure than legacy solutions. It is also quite stable and scalable as well. We are able to see all the traffic in one place.""The solution also provides traffic analysis, threat prevention, URL filtering, and segmentation. That combination is important because it enhances the protection and makes the traffic more secure. It also keeps things more up-to-date, enabling us to deal with more of the current threats.""The solution has all its capabilities in a single cloud delivery platform which is great and it provides overall good protection.""It's great that we can make sure a machine meets the minimum requirements before users are allowed to log in.""It is geographically dispersed, and it sits on top of Google and AWS platforms. Therefore, you don't face the standard issues, such as latency or bandwidth issues, that you usually face in the case of on-prem data centers."

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"The value in some of these solutions is just the integration of technologies with their on-prem DLP solution. So, you can tie on-prem and cloud DLP policies together. You can apply on-prem policies to the cloud to have consistent policies in a hybrid environment. So, it works very well in that hybrid environment of on-prem and cloud.""The monitoring and threat protection were the solution's most valuable features.""The active directory integration is very valuable as we can connect to the list of users that we have and the cloud control, the blocking, the access control of the cloud, can be handled by this product.""The ability to monitor for threats is the solution's most valuable aspect."

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Cons
"Cisco Umbrella should introduce an on-premises device.""The integration with Cisco could be better.""The API is very Cisco orientated, which is absolutely fine if you're using Cisco Firepower and SecureX kind of products, but if you want to integrate with third parties, it is a bit tricky. There are some key API connectors for the more prevalent SIEM tools. I would really like to see in Cisco Umbrella the ability to create customized reports and then assign the rights to view these reports to people within a group. I should be able to create a customized report, which is viewable by anybody who has the rights. I should be able to create groups within Cisco Umbrella, and then assign reports to groups and have those reports split out automatically only to those groups. I can kind of do it by restricting my email list, but it is a half-complete way of doing it.""If the security issues are taken care of it would be better.""I think it's a very basic solution, and because of that, Cisco Umbrella would not be a suitable solution for large companies.""We would like to see the enhancements made to the EDR, as we see features that are running endpoint management.""User interface could be a little smoother and more intuitive.""The reporting could be improved by way of the information that's displayed. For example, when you pull a report, it shows an internal employee going to many websites, but you can spin that right down by saying a lot of it is being cached."

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"When we deploy firewall rules via Panorama, we find it's a little bit slow. We have a global environment and might have 100 gateways or VPNs in the cloud. When we deploy something, it tries to deploy it one-by-one, and that can be slow.""It is a managed firewall. When you run into issues and have to troubleshoot, there is a fair amount of restriction. You run into a couple of restrictions where you don't have any visibility on what is happening on the Palo Alto managed infrastructure, and you need to get on a call to get technical assistance from Palo Alto's technical support. You have to get them to work with you to fix the problem. I would definitely like them to work on the visibility into what happens inside Palo Alto's infrastructure. It is not about getting our hands onto their infrastructure to do troubleshooting or fixing problems; it is just about getting more visibility. This will help us in guiding technical support folks to the area where they need to work.""It's not really Prisma's fault, but when you try to create exceptions you don't really have those abilities. You cannot say, on the management platform, "Hey, for these users I want to create these exceptions." That is one thing that I have gotten some complaints about, and we have faced some challenges there.""I haven't seen any SD-WAN configuration capability. If Prisma Access would support SD-WAN, that would help... SD-WAN devices should be able to reach Prisma Access, and Palo Alto should support different, vendor-specific devices, not just Palo Alto devices, for SD-WAN configuration.""There can be some latency issues with the solution that should be improved.""The cloud setup is straightforward, and the onboarding process is much better, but the on-premises initial setup is slightly complex.""It's not very easy to use. Sometimes it's buggy and there are problems when doing updates. The user interface is okay, but some configuration items are difficult. I would like it to be less buggy and easier to configure, to better streamline the user experience.""The solution needs to be more compatible with other solutions. This is specifically a problem for us when it comes to healthcare applications. They have proprietary connection types and things of that nature that make compatibility a challenge sometimes."

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"The solution should work to incorporate some machine learning policies like IDM and VML.""They have some room for improvement in terms of being able to do troubleshooting. If you're trying to troubleshoot it, you have to work a lot with their backend people in order to get to a solution. So, trying to do your own troubleshooting can be a little bit difficult.""The data security needs improvement. We should be able to leverage it a bit better for situations where someone may be trying to upload documents onto the cloud application.""It's a niche product. Not many people use it, and therefore there isn't as much of a knowledge base surrounding it."

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Pricing and Cost Advice
  • "I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month."
  • "Cisco uses subscription models for the pricing and there are three subscription plans."
  • "The licensing part for Umbrella is really flexible."
  • "There are three models for licensing with different feature sets."
  • "I think it's worth the money."
  • "The price of Cisco Umbrella is a little higher than similar solutions, like Gateway."
  • "The price should be slightly lower than the current price because if you look at the whole solution, it is simply a threat intelligence solution to block blacklisted things. The price should be lower looking at the features provided by the solution. The price isn't too high either, but it could be lower."
  • "There is a subscription cost."
  • More Cisco Umbrella Pricing and Cost Advice →

  • "This is not an expensive product and everything is included with one license."
  • "Prisma Access is a little bit expensive."
  • "The solution requires a license and the technical support has extra costs. The licensing model could improve."
  • "The price has been good for the ROI during these difficult times for the cruise industry. There are no hidden costs; what the product offers is what you get."
  • "It's pricey, it's not cheap. But you get what you pay for."
  • "The initial prices of Prisma Access were okay. But as soon as you start deploying Palo Alto gear, the support prices and the recurring prices, which are the major operational costs, tend to increase over time."
  • "Based on what I have heard from others, it is a pricey solution as compared to its peers, but I am not sure. However, considering the features that it offers, it is a break-even point. You get whatever they are promising."
  • "The pricing can be difficult because it came to us with another agreement, but it can be negotiated. I highly recommend people to compare this product's performance and pricing against BetterCloud, because I feel BetterCloud is better than Prisma SaaS if they're starting from scratch."
  • More Prisma Access by Palo Alto Networks Pricing and Cost Advice →

  • "It compares well with the competition because they're all priced on a per-user basis. I've seen the rest of them. There is definitely a huge price difference between them."
  • More Symantec CloudSOC CASB Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried.… more »
    Top Answer: 
    Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native… more »
    Top Answer: 
    I like that it integrates with the infrastructure. I also like the kind of data and intelligence that's built-in. It… more »
    Top Answer: 
    We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure… more »
    Top Answer: 
    Prisma Access gives us security from a single point. It controls mobile users and determines how secure their networks… more »
    Top Answer: 
    I'm not involved on the financial side, but I believe the solution is costly.
    Top Answer: 
    The active directory integration is very valuable as we can connect to the list of users that we have and the cloud… more »
    Top Answer: 
    One thing I noticed is that it's probably true of all the SaaS products is that the people who buy the product get the… more »
    Top Answer: 
    The product should have release notes. One thing I noticed was when you block people who have sessions already… more »
    Comparisons
    Also Known As
    OpenDNS
    Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager
    CloudSOC, Symantec CloudSOC
    Learn More
    Overview

    OpenDNS provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided by OpenDNS increase the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted.   

    Prisma Access provides protection straight from the cloud to make access to the cloud secure. It combines the connectivity and security you need – and delivers it everywhere you need it.

    The Symantec CloudSOC platform enables companies to confidently leverage cloud applications and services while staying safe, secure and compliant. It provides visibility into shadow IT, governance over data in cloud apps, and protection against threats targeting cloud accounts.

    CloudSOC takes a data science approach to security using machine learning at its core and leveraging native SaaS APIs, real-time traffic processing and other data sources to provide insightful visualization and intuitive controls.

    CloudSOC offers a cloud audit for Shadow IT plus granular transaction visibility, user behavior analytics (UBA), threat detection, data governance and DLP, security controls and post-incident forensic analysis for sanctioned and unsanctioned cloud apps.

    Offer
    Learn more about Cisco Umbrella
    Learn more about Prisma Access by Palo Alto Networks
    Learn more about Symantec CloudSOC CASB
    Sample Customers
    Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
    Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack
    Globe Telecom
    Top Industries
    REVIEWERS
    Financial Services Firm16%
    Consumer Goods Company9%
    Comms Service Provider9%
    Educational Organization6%
    VISITORS READING REVIEWS
    Comms Service Provider27%
    Computer Software Company26%
    Financial Services Firm6%
    Government5%
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm17%
    Political Organization8%
    Real Estate/Law Firm8%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider17%
    Financial Services Firm7%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider17%
    Financial Services Firm12%
    Insurance Company9%
    Company Size
    REVIEWERS
    Small Business39%
    Midsize Enterprise25%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise19%
    Large Enterprise65%
    REVIEWERS
    Small Business15%
    Midsize Enterprise30%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise13%
    Large Enterprise67%
    No Data Available
    Find out what your peers are saying about Prisma Access by Palo Alto Networks vs. Symantec CloudSOC CASB and other solutions. Updated: January 2022.
    566,121 professionals have used our research since 2012.

    Prisma Access by Palo Alto Networks is ranked 2nd in Secure Access Service Edge (SASE) with 18 reviews while Symantec CloudSOC CASB is ranked 11th in Secure Access Service Edge (SASE) with 4 reviews. Prisma Access by Palo Alto Networks is rated 8.4, while Symantec CloudSOC CASB is rated 9.0. The top reviewer of Prisma Access by Palo Alto Networks writes "Makes us part of a bigger security ecosystem with updates taken care of for us, but pricing and support need work". On the other hand, the top reviewer of Symantec CloudSOC CASB writes "Good for blocking access, very scalable, and quite reliable". Prisma Access by Palo Alto Networks is most compared with Zscaler Private Access, Zscaler SASE, Cisco AnyConnect Secure Mobility Client, VMware SD-WAN and Microsoft Intune, whereas Symantec CloudSOC CASB is most compared with Microsoft Defender for Cloud Apps, Netskope CASB, Prisma SaaS by Palo Alto Networks and McAfee MVISION Cloud. See our Prisma Access by Palo Alto Networks vs. Symantec CloudSOC CASB report.

    See our list of best Secure Access Service Edge (SASE) vendors.

    We monitor all Secure Access Service Edge (SASE) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.