2019-02-03T08:25:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with Symantec CloudSOC CASB?

Please share with the community what you think needs improvement with Symantec CloudSOC CASB.

What are its weaknesses? What would you like to see changed in a future version?

4
PeerSpot user
4 Answers
PG
Senior IT Architect at a tech services company with 201-500 employees
Real User
Top 5
2021-05-22T07:17:12Z
May 22, 2021

The product should have release notes. One thing I noticed was when you block people who have sessions already established, it would be ideal if they could clean cookies or clean the sessions on the desktop. If you control the web and you say, "Okay, tomorrow I'm going to block Dropbox," if people have sessions already established, there's no cleanup. There should be some sort of forced log-off, so the user will have to reconnect to the solution. If you go on Facebook or Gmail, the sessions will last forever unless there's a forced log-off. The documentation is okay, however, it's not all-encompassing. Updating documentation is necessary. Two years ago, it was pretty good. However, since then, they've done a few changes and haven't created documentation to explain the changes too well. At the moment, what is available is simply too basic. It's a good idea to get proper training on the solution before beginning. It's a niche product. Not many people use it, and therefore there isn't as much of a knowledge base surrounding it. In future releases, the solution could use more customization and more options for configuration. There needs to be an opportunity to create customer URLs or Customer Gatelets.

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AS
Technology Analyst at Infosys Technologies Ltd
Real User
2020-03-05T08:39:46Z
Mar 5, 2020

The solution needs to focus on data security. For example, if someone is trying to upload a document to the cloud application, the solution needs to leverage protection technology to better monitor for sensitive data, file usage, file content, etc. so that we can be assured we'll be safe. The solution should work to incorporate some machine learning policies like IDM and VML.

AS
Technology Analyst at Infosys Technologies Ltd
Real User
2020-01-29T11:22:33Z
Jan 29, 2020

The data security needs improvement. We should be able to leverage it a bit better for situations where someone may be trying to upload documents onto the cloud application. They are working on some machine learning policies like IDM and VML. Adding these would be a great benefit to the solution.

AG
Consultant
Consultant
2019-02-03T08:25:00Z
Feb 3, 2019

I would like to see them develop seamless integration with endpoint solutions.

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Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Sep 14, 2021
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 2 answers
PG
Senior IT Architect at a tech services company with 201-500 employees
May 22, 2021
One thing I noticed is that it's probably true of all the SaaS products is that the people who buy the product get the license key. It's really a pain, the buying process. You buy something from Softchoice or whatever, and then you get activation keys. By the time you get the key, it's already two months later. There should be something that they could do to connect people faster, to really see who is the real user and with the activation of the license and all that. However, we have this problem with all the products, not just Symantec CASB.
CB
CTO at a tech services company with 1-10 employees
Sep 14, 2021
It compares well with the competition because they're all priced on a per-user basis. I've seen the rest of them. There is definitely a huge price difference between them.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Sep 14, 2021
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 4 answers
AS
Technology Analyst at Infosys Technologies Ltd
Jan 29, 2020
Our primary use case was trying to monitor all important sensitive files from the organization as they moved to the cloud. We also used the solution to place a limitation on the file upload. There are some important keywords that were used in the organization. We created a policy in terms of keywords and we were monitoring for them. After six months of monitoring, we had blocked everything that needed to be blocked.
AS
Technology Analyst at Infosys Technologies Ltd
Mar 5, 2020
We have a few use cases for the solution. The first is for monitoring of sensitive files in our organization and sending them to the cloud. The other use case is limiting file uploads via important keywords. We have created a policy in terms of keywords and we are monitoring for them. After six months of monitoring, we have managed to block everything.
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