PGi GlobalMeet and TeamViewer Business are competing products in the collaboration and remote access space. PGi GlobalMeet seems to excel due to its strong communication features, while TeamViewer Business stands out for its comprehensive remote support capabilities.
Features: PGi GlobalMeet offers HD video and audio conferencing, calendar system integration, and simple meeting management tools, which are perfect for large virtual gatherings. TeamViewer Business boasts efficient remote control functions, secure cross-platform support, and seamless file transfer capabilities, ideal for technical support.
Room for Improvement: PGi GlobalMeet could enhance its user interface, expand mobile support, and improve recording reliability. TeamViewer Business may benefit from better cost structures, streamlined setup processes, and enhanced communication tools to match its technical strengths.
Ease of Deployment and Customer Service: TeamViewer Business provides a quick installation process with minimal hardware requirements and responsive customer service. PGi GlobalMeet requires a more detailed setup but offers attentive customer support to guide users through the process.
Pricing and ROI: PGi GlobalMeet is praised for its flexible pricing options suitable for different business sizes and a strong ROI through improved communication. TeamViewer Business involves higher initial costs but promises a significant ROI through enhanced productivity and reduced support costs.
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.
Rather than needing to go on-site, we could connect remotely, making it easier for those who are not tech-savvy, thanks to TeamViewer Business's user-friendly features.
I would rate the customer support a ten.
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
You can actually use TeamViewer Business as an app on Microsoft Teams.
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
TeamViewer Business is stable.
TeamViewer Business is stable and does not crash.
TeamViewer Business by far is the most stable because it just works.
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.
I would not be sure how much exactly everything costs, but I am someone that picks up the license consumption and also recommends plans for the application because obviously the company is growing and devices are getting more and more.
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
| Product | Market Share (%) |
|---|---|
| TeamViewer Business | 4.4% |
| PGi GlobalMeet | 1.9% |
| Other | 93.7% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 34 |
| Large Enterprise | 32 |
The GlobalMeet platform redefines the way people work by providing the freedom to communicate and collaborate in a whole new way. From conference calls and meetings to online events, GlobalMeet is a business communications platform that helps take you where you need to go. Contact a sales representative today and learn how the GlobalMeet platform can transform your business.
TeamViewer Business is a license aimed at small teams and companies, developed to facilitate remote connectivity with features suitable for various business needs.
Providing access without user passwords, TeamViewer Business enhances productivity by allowing remote support across multiple platforms. It simplifies IT operations, connecting to PCs, laptops, servers, and mobile devices even in low-bandwidth situations. Two products, TeamViewer Remote and TeamViewer Tensor, extend its core features, with Tensor catering to large enterprises requiring advanced solutions.
What are the key features of TeamViewer Business?Industries leverage TeamViewer Business for remote desktop support, assisting in troubleshooting, software upgrades, and training. Companies manage both staff and clients remotely, ensuring technical challenges are handled seamlessly, promoting collaboration and facilitating remote meetings. IT teams use it to maintain operations without needing a physical presence, making it valuable across sectors.
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