PagerDuty Operations Cloud vs Zenoss Cloud comparison

PagerDuty and Zenoss are both solutions in the AIOps category. PagerDuty is ranked #5 with an average rating of 8.7, while Zenoss is ranked #28. PagerDuty holds a 2.5% mindshare in AIOP, compared to Zenoss’s 2.2% mindshare. Additionally, 98% of PagerDuty users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

PagerDuty Operations Cloud

Read 84 PagerDuty Operations Cloud reviews

7,712 Views
1,388 Comparison Views

98% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

5,134 Views
770 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Zenoss Cloud

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Executive SummaryUpdated on Sep 16, 2024

Zenoss Cloud and PagerDuty Operations Cloud are leading solutions in the IT operations management space. PagerDuty Operations Cloud has the upper hand in incident management functions and customer service efficiency.

Features: Zenoss Cloud offers comprehensive monitoring capabilities, multiple integrations, and a user-friendly interface. PagerDuty Operations Cloud provides robust incident response, real-time collaboration, and escalations management.

Room for Improvement: Zenoss Cloud requires better documentation, a more intuitive setup process, and enhanced reporting tools. PagerDuty Operations Cloud needs simpler configurations, flexible pricing options, and better UI consistency.

Ease of Deployment and Customer Service: Zenoss Cloud has straightforward deployment but faces challenges with customer support responsiveness. PagerDuty Operations Cloud has a more complex deployment process but receives positive feedback for its efficient and helpful customer service.

Pricing and ROI: Zenoss Cloud has a reasonable setup cost, but achieving ROI can take time. PagerDuty Operations Cloud is pricier, but users believe its features justify the investment with quicker ROI realization.

To learn more, read our detailed PagerDuty Operations Cloud vs. Zenoss Cloud Report (Updated: April 2026).

Buyer's Guide

PagerDuty Operations Cloud vs. Zenoss Cloud

April 2026

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Helped 896,942 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

PagerDuty Operations Cloud

Ranking in AIOps

5th

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Process Automation (5th), IT Alerting and Incident Management (1st), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)

Zenoss Cloud

Ranking in AIOps

28th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (18th), Event Monitoring (13th), Network Monitoring Software (69th), Server Monitoring (25th), IT Infrastructure Monitoring (54th), Container Monitoring (8th), Cloud Monitoring Software (42nd)

Mindshare comparison

As of June 2026, in the AIOps category, the mindshare of PagerDuty Operations Cloud is 2.5%, up from 0.9% compared to the previous year. The mindshare of Zenoss Cloud is 2.2%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AIOps Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	2.5%
Zenoss Cloud	2.2%
Other	95.3%

AIOps

Featured Reviews

Daksh Yamal

Senior Software Engineer at Infosys

Centralized incident response has cut noise, improved morale, and protects revenue every day

PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"PagerDuty Operations Cloud offers the important advantage that we can easily get notified and work on alerts and system degradation within our RPO and RTO targets."

"The initial setup is a simple process."

"While using PagerDuty hasn't resulted in a decrease in issues, it has allowed us, in combination with the monitoring systems, to know about issues before customers are alerting us."

"PagerDuty Operations Cloud has been reliable as it has never gone down in my experience; I have never seen it fail."

"PagerDuty Operations Cloud handles this process perfectly, and we do not miss any alerts because of this system."

"Because of the alert mechanism, our support technicians are prompted about support cases at risk."

"PagerDuty is of central importance to the continued smooth function of my company and its IT-related infrastructure and applications."

"The most valuable thing I appreciate about PagerDuty Operations Cloud is the escalation process, where it automatically escalates incidents."

More PagerDuty Operations Cloud pros

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

"It's easy to use."

"With this solution, they can have one million users at the same time with no crashes."

"The product offers good documentation that helps with initial training."

"It is very cost-effective compared to the tools I worked with in the past."

"Overall, it's a great solution, and I consider it to be one of the best."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

"It is the most flexible solution of this type, but it takes time to adapt."

More Zenoss Cloud pros

Cons

"Something that needs to be improved, is adding multilingual support."

"However, I hear from my manager that the pricing is very high for PagerDuty Operations Cloud, and only a few of us have the main business tier accounts."

"Even though PagerDuty Operations Cloud is a strong platform, many things can be improved."

"I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows."

"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."

"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."

"I would rate PagerDuty Operations Cloud six out of ten because I believe you can add more features to make the platform even better."

"If I have to say, maybe we could increase the acknowledgement time. Fifteen minutes is less in my opinion."

More PagerDuty Operations Cloud cons

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

"This solution is complex for beginners so it takes some time to learn."

"There was a problem with Zenoss and storage monitoring."

"It would be ideal if the product offered sound alerts."

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"The AI aspect needs to improve."

"Technical support is 3/10, poor: Incomplete and poor documentation Undocumented processes Inconsistent solutions to problems depending on source"

More Zenoss Cloud cons

Pricing and Cost Advice

"The pricing may be about $1,000 per user."

"There is a license needed to use PagerDuty."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"The price is very high."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

More PagerDuty Operations Cloud pricing and cost advice

"It depends on the customer, what he wants."

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

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Top Industries

By visitors reading reviews

Performing Arts

14%

Financial Services Firm

13%

Educational Organization

Manufacturing Company

Comms Service Provider

11%

Construction Company

10%

Manufacturing Company

Transportation Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	27
Midsize Enterprise	19
Large Enterprise	63

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	5

Questions from the Community

What is your experience regarding pricing and costs for PagerDuty?

I would say the pricing is quite mid-range, but the setup cost and licensing can sometimes be a little challenging.

See all answers

What needs improvement with PagerDuty?

Currently, improvements for PagerDuty Operations Cloud could be made. It mainly acts as a monitoring alert tool. We need to prioritize tickets according to P1, P2, P3, and perhaps create a dashboar...

See all answers

What is your primary use case for PagerDuty?

PagerDuty Operations Cloud serves as an alerting tool for our organization. Whenever applications or any protection systems are down, we get notified via email and mobile. My current role in PagerD...

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

See all answers

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Product Reports

Buyer's Guide

PagerDuty Operations Cloud

May 2026

Download PagerDuty Operations Cloud product report

Buyer's Guide

Zenoss Cloud

May 2026

Download Zenoss Cloud product report

Also Known As

No data available

Cloud Monitoring, Zenoss Service Dynamics

Overview

PagerDuty Operations Cloud specializes in incident management and alert automation, with integration to 700+ platforms, reducing resolution time and manual workloads through AI-driven features and automated alerts.

PagerDuty Operations Cloud is a robust tool for automated incident management, integrating seamlessly with platforms like ServiceNow, Datadog, New Relic, and AWS. It provides AI-driven alert grouping, customizable escalation policies, and multiple notification methods, including SMS and mobile apps. Despite its intricate interface and cost concerns, it significantly enhances reliability and response times. Users utilize it for shift scheduling and automated responses via webhooks, optimizing operational management and improving reaction to high-severity alerts.

What are the key features of PagerDuty Operations Cloud?

Incident Management: Streamlines the handling of incidents to reduce resolution time.
Alert Automation: Automates alerts across 700+ platforms to enhance efficiency.
AI-Driven Alert Grouping: Uses AI to group alerts, reducing noise.
Customizable Escalation Policies: Allows users to define their own escalation processes.
Multiple Notification Methods: Supports alert notifications via SMS, calls, and apps.
Integration: Works with tools like ServiceNow, Datadog, New Relic, and AWS.

What benefits or ROI should users consider?

Reduced Manual Workloads: Automates tasks to save time.
Improved Response Times: Alerts and automations facilitate quicker responses.
Enhanced Reliability: Ensures systems are more dependable through effective management.
Operational Efficiency: AI capabilities lead to better workload optimization.

Organizations, especially in IT and DevOps, find PagerDuty Operations Cloud beneficial for automated incident management. Integrating with platforms such as Slack and cloud providers, it aids in efficient incident handling. Teams use it for monitoring and resolving critical issues effectively, leveraging webhooks and notifications to maintain operational efficiency.

PagerDuty

Zenoss Cloud provides a comprehensive overview of IT environments, supporting cross-cloud functionality, scalability, and robust integrations. It offers dynamic monitoring through its intuitive dashboard and supports hybrid deployments across cloud and on-premises infrastructures.

Zenoss Cloud enables users to monitor network infrastructure and operator platforms efficiently. With features like agentless monitoring and real-time alerts, Zenoss Cloud integrates seamlessly with external systems such as ITSM tools. Its flexible functionality allows for the management of both on-premises and cloud infrastructures like AWS and Azure. Users benefit from easy setup and strong technical support, although they seek enhancements in AI capabilities and simpler installation. The pricing model and complexity for beginners and storage monitoring are areas for improvement.

What are the key features of Zenoss Cloud?

Dynamic Monitoring: Enhances user experience with real-time insights.
Cross-Cloud Functionality: Supports hybrid deployments across AWS and Azure.
Agentless Monitoring: Simplifies deployment with minimal overhead.
Scalability: Grows with your network's demands.
Custom Integration: Supports notifications and alerts tailored to user requirements.

What benefits should users expect from Zenoss Cloud?

Time Efficiency: Quick setup and operation save resources.
Comprehensive Support: Extensive documentation streamlines troubleshooting.
Cost-effective Monitoring: Prevents multiple charges in server monitoring.
Enhanced User Experience: Offers seamless integration with existing IT infrastructures.

Zenoss Cloud is widely used in monitoring solutions for industries including technology and data centers. It supports direct monitoring of systems like vSphere and NetApp, making it ideal for IT operations and managed services. Integration with tools such as ServiceNow and SolarWinds aligns it with diverse IT environments.

Zenoss

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

PagerDuty Operations Cloud vs. Zenoss Cloud

April 2026

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