OpenText ProVision vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #45, while Pega is ranked #4 with an average rating of 8.2. OpenText holds a 0.6% mindshare in BPM, compared to Pega’s 3.9% mindshare. Additionally, 66% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText ProVision

Read 3 OpenText ProVision reviews

721 Views
454 Comparison Views

66% willing to recommend

Pega Platform

Read 85 Pega Platform reviews

9,171 Views
4,127 Comparison Views

91% willing to recommend

OpenText ProVision

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 2, 2025

Pega Platform and OpenText ProVision compete in the business process management and enterprise architecture space. Pega Platform often leads in ease of use and customer satisfaction, whereas OpenText ProVision stands out for its advanced capabilities.

Features: Pega Platform offers advanced process automation, adaptive analytics, and seamless integration capabilities. OpenText ProVision provides comprehensive enterprise architecture modeling, strong compliance management tools, and detailed documentation support.

Ease of Deployment and Customer Service: Pega Platform has a cloud-based deployment model with dedicated support for quicker implementations. OpenText ProVision offers both on-premise and cloud options, backed by extensive support services. Pega is praised for its simplicity, while OpenText offers flexible deployments, which may lead to longer installation times.

Pricing and ROI: Pega Platform requires a significant initial investment but offers a strong ROI through enhanced operational efficiency. OpenText ProVision involves moderate costs, providing compelling ROI for organizations focused on enterprise architecture optimization. Pega is chosen for immediate benefits, with OpenText preferred for long-term strategic gains.

To learn more, read our detailed OpenText ProVision vs. Pega Platform Report (Updated: December 2025).

Buyer's Guide

OpenText ProVision vs. Pega Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText ProVision

Ranking in Business Process Management (BPM)

45th

Average Rating

6.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (28th)

Pega Platform

Ranking in Business Process Management (BPM)

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (8th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (3rd)

Mindshare comparison

As of January 2026, in the Business Process Management (BPM) category, the mindshare of OpenText ProVision is 0.6%, up from 0.2% compared to the previous year. The mindshare of Pega Platform is 3.9%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Pega Platform	3.9%
OpenText ProVision	0.6%
Other	95.5%

Business Process Management (BPM)

Featured Reviews

reviewer1944672

Senior Director, Head of Process & Functional Architecture, Intelligent Automation at a real estate/law firm with 10,001+ employees

Good attribute attachment but problems with collaboration

I primarily use OpenText ProVision to create our end-to-end process repository and library for different parts of the organization, capturing the collaboration process to get the right inputs OpenText ProVision's best feature is the capability to attach a variety of attributes and extract and…

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"All the features come as part of a standard license."

"The stability of the product is very good."

"OpenText ProVision's best feature is the capability to attach a variety of attributes and extract and analyze that information."

"The technical support from Pega is very low, rating a one or two out of ten."

"The most notable feature is the dynamic workflow changes, allowing adjustments without completing the entire cycle. Transitioning from test to build to production was seamless and on the fly, which is something truly remarkable about Pega. Additionally, the workflow creation doesn't require users with extensive technical skills, thanks to its low-code platform, making it accessible and efficient."

"Offers a unique environment where its entire architecture is very unified"

"It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."

"Using Pega Platform has saved me time during development, as it takes significantly less time to create example use cases compared to other platforms."

"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."

"It's not too expensive."

"The interface is quite simple and easy to use, even for beginners."

More Pega Platform pros

Cons

"Lacks the ability to have your own in-house developments."

"Integrating with or interfacing with other tools like data management tools would be very helpful."

"OpenText ProVision's collaboration management is quite complicated and difficult to use."

"Sometimes when we are patching some data from the database, we are getting added as a timeout."

"The solution would benefit from more integration capabilities."

"The UI layer is a concern since it is native to them and embedded into the code."

"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."

"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."

"The workflow automation can be slow, so there is room for improvement there."

"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."

"The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve."

More Pega Platform cons

Pricing and Cost Advice

Information not available

"The price is a bit expensive."

"The price of Pega BPM is in the middle range compared to other solutions."

"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

"I would rate the product's pricing a six out of ten."

"Pricing is good."

"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."

"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

25%

Computer Software Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	15
Large Enterprise	69

Questions from the Community

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Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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Product Reports

Buyer's Guide

Business Process Management (BPM)

January 2026

Download OpenText ProVision product report

Buyer's Guide

Pega Platform

January 2026

Download Pega Platform product report

Also Known As

Metastorm ProVision

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

OpenTextâs MIM (formerly Metastorm Integration & Managed File Transfer) solution provides a single platform for you to manage both batch and real-time, system-based integrations and processes complete with an audit trail to ensure operational success. With OpenText MIM, your organization can: Track high volume transaction and data transfers and file content from a centralized dashboard Ensure corporate data and auditing compliance requirements Enhance agility and visibility into end-to-end process activities at the system, data and human interaction levels Tie legacy systems into new SOA environments Simplify interactions with your existing legacy systems and data by integrating them into your improved business processes

OpenText

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

Delta Technology, Export Development Canada, Rompetrol, Salt River Project, AMEC, U.S. Air Force, HP Consulting & Integration

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText ProVision vs. Pega Platform

December 2025

Free Report: OpenText ProVision vs. Pega Platform

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