OpenText Documentum vs OpenText Extended ECM comparison

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Executive Summary

We performed a comparison between OpenText Documentum and OpenText Extended ECM based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed OpenText Documentum vs. OpenText Extended ECM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions.""OpenText Documentum's composition is good. It is convenient and straight out of the box.""The most valuable features of this solution are the security, storage, and document search capability.""The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum.""The most valuable feature is the management.""The most valuable feature is that the documents are kept secure.""We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats.""It has reduced the amount of paper documents; reducing time and errors in the process."

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"It's a very good solution.""The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM.""We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help.""Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful.""An SAP user can store documents directly into OpenText without a connector.""Simplicity to roll out, features available, customization options.""We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful.""Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

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Cons
"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good.""OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations.""It's difficult to manage and customize Documentum.""OpenText Documentum needs to improve its support.""The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs.""They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen.""It needs a better UI and it should also be cloud-ready. The UI has not changed in years.""OpenText Documentum's user interface could be improved a little bit."

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"The solution's performance, stability, and consistency could be improved.""There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better.""A dashboard with information would be nice to see.""User interface needs improvement (at least in the version we are using, desktop client).""The tool's documentation is not proper and has missing information like steps.""The solution should work better with partners and be more developer-friendly.""We had some issues with scalability in the production. So, I would rate it a five out of ten.""I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

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Pricing and Cost Advice
  • "It is quite an expensive product."
  • "It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
  • "OpenText Documentum has announced a new licensing model, which could be more expensive."
  • "OpenText Documentum's pricing is good."
  • "The price is considered affordable now."
  • More OpenText Documentum Pricing and Cost Advice →

  • "The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
  • "Both Open Text ECM and IBM File share are expensive."
  • "It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
  • "The tool's pricing is confusing to the end customer."
  • "The solution is expensive."
  • "OpenText Extended ECM is an expensive solution."
  • "The product is pricey."
  • "OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
  • More OpenText Extended ECM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
    Top Answer:We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats.
    Top Answer:The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed… more »
    Top Answer:We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where… more »
    Top Answer:It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long… more »
    Top Answer:We make iterations on it. Every year, they usually ask for some small things. Overall, they are pretty happy with it. Being the IT person here, I do think there are areas for improvement, but both for… more »
    Ranking
    Views
    4,420
    Comparisons
    3,257
    Reviews
    10
    Average Words per Review
    542
    Rating
    7.8
    Views
    4,134
    Comparisons
    3,219
    Reviews
    12
    Average Words per Review
    692
    Rating
    7.5
    Comparisons
    Also Known As
    Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
    OpenText Content Suite Platform
    Learn More
    Overview
    OpenText Documentum organizes, preserves and makes information
    accessible, while ensuring it adheres to all privacy and security
    protocols. Documentum manages content across file stores and integrates
    with enterprise applications, including SAP, Salesforce and Microsoft,
    to help organizations conquer information management challenges.

    Documentum provides integrated support for the entire lifecycle of a
    wide range of content; beyond typical office documents to include CAD files, design
    templates, rich media, audio, video, instant messaging threads, blog
    posts, images and more.

    OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

    Sample Customers
    Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
    ATCO Australia, MSIG Asia, Orica, Salt River Project
    Top Industries
    REVIEWERS
    Financial Services Firm26%
    Energy/Utilities Company16%
    Manufacturing Company11%
    Non Profit11%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company12%
    Government11%
    Manufacturing Company9%
    REVIEWERS
    Computer Software Company18%
    Energy/Utilities Company18%
    Manufacturing Company18%
    Financial Services Firm18%
    VISITORS READING REVIEWS
    Government13%
    Computer Software Company11%
    Financial Services Firm11%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business25%
    Large Enterprise75%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise70%
    REVIEWERS
    Small Business43%
    Midsize Enterprise13%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise15%
    Large Enterprise69%
    Buyer's Guide
    OpenText Documentum vs. OpenText Extended ECM
    March 2024
    Find out what your peers are saying about OpenText Documentum vs. OpenText Extended ECM and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    OpenText Documentum is ranked 3rd in Enterprise Content Management with 25 reviews while OpenText Extended ECM is ranked 2nd in Enterprise Content Management with 18 reviews. OpenText Documentum is rated 7.8, while OpenText Extended ECM is rated 7.8. The top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". OpenText Documentum is most compared with SharePoint, IBM FileNet, Hyland OnBase, Alfresco and OpenText Content Manager, whereas OpenText Extended ECM is most compared with SharePoint, IBM FileNet, Alfresco, OpenText Content Manager and Hyland OnBase. See our OpenText Documentum vs. OpenText Extended ECM report.

    See our list of best Enterprise Content Management vendors.

    We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.