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OpenText Business Process Monitoring vs Sumo Logic Observability comparison

OpenText and Sumo Logic are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #40 with an average rating of 7.5, while Sumo Logic is ranked #22 with an average rating of 8.0. OpenText holds a 0.1% mindshare in APM, compared to Sumo Logic’s 0.3% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 100% of Sumo Logic users who would recommend it.
OpenText Business Process M...
Read 6 OpenText Business Process Monitoring reviews
  • 347 Views
  • 340 Comparison Views
100% willing to recommend
Sumo Logic Observability
Read 6 Sumo Logic Observability reviews
  • 611 Views
  • 458 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and Sumo Logic Observability compete in the business process monitoring and observability category. Sumo Logic appears to have the upper hand due to its advanced analytics and easier deployment process.

What features are offered by OpenText Business Process Monitoring in comparison to Sumo Logic Observability?

OpenText Business Process Monitoring offers robust monitoring, seamless integration with other OpenText platforms, and comprehensive monitoring capabilities. Sumo Logic provides powerful analytics, real-time visibility into systems and applications, and scalability.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to Sumo Logic Observability?

OpenText could improve its ease of use, simplify the initial setup process, and reduce complexity. Sumo Logic could enhance documentation, improve integration with certain third-party tools, and address minor integration issues.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to Sumo Logic Observability?

OpenText has a steeper learning curve during deployment and requires more substantial initial setup support. Sumo Logic offers a more straightforward deployment process and better customer service responsiveness.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to Sumo Logic Observability?

OpenText users mention higher setup costs but commend its long-term ROI due to comprehensive features. Sumo Logic is also seen as a higher upfront investment but is considered worth the cost due to immediate benefits from advanced analytics and scalability.

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To learn more, read our detailed OpenText Business Process Monitoring vs. Sumo Logic Observability Report (Updated: July 2025).
Buyer's Guide
OpenText Business Process Monitoring vs. Sumo Logic Observability
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
40th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Sumo Logic Observability
Ranking in Application Performance Monitoring (APM) and Observability
22nd
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
Cloud Monitoring Software (16th), AIOps (11th)
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.1%, down from 0.1% compared to the previous year. The mindshare of Sumo Logic Observability is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.
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Shamshir Nangla - PeerSpot reviewer
Getting up and running is easy, even for a newbie but management of searches definitely needs improvement
Operational effectiveness with regards to when there's an issue, when there's a reactive issue, people are able to, or as well as proactively, actually, because we use their PagerDuty integrations. We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening. With those same alerts, obviously, with that platform, you can use it to reactively start looking at troubleshooting issues as they're happening right then and there or incidents. So it's been very, very good for alerting and for troubleshooting issues. For predicting issues before they happen, it is not very good. They have a feature called anomaly detection, but I think it's quite premature compared to other stuff out there. So it's good for alerts and for troubleshooting operational effectiveness. When your operations are down or segregated, it's perfect because it will help you diagnose the issues.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability has been very good over the years."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"I have not seen any stability issues in the product."
"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."
"The product is easy to learn."
"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."
"We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening."
"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."
 

Cons

"The solution should offer better integration with other tools from a service management perspective."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."
"The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five minutes."
"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."
"Fine-grained data can be quite frustrating to work with and should be made easier."
"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."
 

Pricing and Cost Advice

"On a three-year license package, it was a good deal."
"I started on the free tier to try it out, but because of our usage, we're now paying for it."
"Now, they’re not charging by ingests anymore. You should expect the price to be a bit of an unknown and to basically increase as the business increases."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
11%
Transportation Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?
I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.
See all answers
What needs improvement with Micro Focus Business Process Monitor?
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive requ...
See all answers
What is your primary use case for Micro Focus Business Process Monitor?
The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...
See all answers
What do you like most about Sumo Logic Observability?
The product is easy to learn.
See all answers
What needs improvement with Sumo Logic Observability?
The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...
See all answers
What is your primary use case for Sumo Logic Observability?
We used it for log observability – log aggregation specifically.
See all answers
 

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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
July 2025
OpenText Business Process Monitoring reportDownload OpenText Business Process Monitoring product report
Buyer's Guide
Sumo Logic Observability
June 2025
Sumo Logic Observability reportDownload Sumo Logic Observability product report
 

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor
No data available
 

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Sumo Logic Observability is widely used for log aggregation, analysis, and SIEM capabilities. It assists in monitoring data, creating dashboards, and managing log storage.

Sumo Logic Observability helps teams with logging in production, debugging with trace IDs, and performing queries across large datasets. Developers leverage centralized logs for error detection and tracking metrics like successful transactions and data volume. Security teams integrate it with SOAR systems for automation and enhanced security investigations.

What are the key features?
  • Well-crafted dashboards: Provides visually appealing and easy-to-use dashboards.
  • Diverse apps: Supports multiple applications for various use cases.
  • Centralized management: Enables streamlined log management from a unified platform.
  • Near-real-time alerting: Facilitates quick incident resolution with timely notifications.
  • Continuous querying: Allows for constant data analysis without interruptions.
  • Proprietary query language: Offers a robust and flexible language for complex queries.
  • Custom field creation: Simplifies addition of custom fields for better data categorization.
  • Robust data tracing: Ensures effective log tracing for efficient debugging and analysis.
What benefits or ROI should users look for?
  • Improved error detection: Helps quickly identify and address errors in production.
  • Enhanced security: Integrates with SOAR for better security automation and investigation.
  • Efficient log management: Centralizes log storage and management, simplifying processes.
  • Timely incident resolution: Near-real-time alerts and continuous queries lead to faster issue resolution.
  • Customizable to user needs: Offers flexibility with custom fields and a proprietary query language.

Industries like finance, healthcare, and technology implement Sumo Logic Observability to monitor sensitive data, manage high transaction volumes, and ensure compliance with regulatory standards. Security and development teams benefit from its robust capabilities, enabling effective collaboration and streamlined operations.

Sumo Logic
 

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
Information Not Available
Buyer's Guide
OpenText Business Process Monitoring vs. Sumo Logic Observability
July 2025
Free Report: OpenText Business Process Monitoring vs. Sumo Logic Observability
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