New Relic and Sumo Logic Observability are leading tools in the observability market, each with distinct strengths. Based on user reviews, New Relic excels in ease of deployment and customer service, while Sumo Logic is praised for its pricing and advanced features.
Features: New Relic offers comprehensive monitoring capabilities, advanced analytics, and valuable integration options. Sumo Logic provides powerful log management, data visualization tools, and advanced alerting capabilities.
Room for Improvement: Users suggest New Relic could enhance its integration options, reduce complexity in certain areas and improve documentation. Sumo Logic users seek improvements in real-time alerting functionalities, better documentation, and more user-friendly interfaces.
Ease of Deployment and Customer Service: New Relic is commended for its straightforward deployment process and responsive customer service. Sumo Logic also offers a smooth deployment experience, but users highlight occasional delays in support response times.
Pricing and ROI: New Relic's setup cost is considered high, but it delivers a favorable ROI with its extensive feature set. Sumo Logic is viewed as more competitively priced and offers good value for money, although some users feel its ROI could be improved with enhanced support options.
Issues that could be solved quickly sometimes take longer because they go around in circles.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
| Product | Market Share (%) |
|---|---|
| New Relic | 5.1% |
| Sumo Logic Observability | 0.4% |
| Other | 94.5% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 49 |
| Large Enterprise | 60 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
Sumo Logic Observability offers advanced monitoring solutions with features like integrated dashboards and querying capabilities, though presents a learning curve compared to alternatives. Designed for efficient log aggregation and analysis, it provides near-real-time updates facilitating improved incident resolution.
Sumo Logic Observability stands out with its ability to unify teams through a single platform, offering features that include customizable dashboards and valuable apps. It provides powerful log tracing and centralized management, designed for organizations focused on log aggregation, analysis, and expanding SIEM capabilities. While it has a steeper learning curve compared to some competitors, it excels in tailored integrations that enhance log searches. Users find themselves able to monitor, automate, and centralize log repositories for effective debugging. Despite its strengths, improvements in data enrichment and documentation organization are needed as current query functions can be slow, impacting efficiency. Users have also mentioned needing pre-built dashboards and better tab management for enhanced functionality. Cost management remains a notable consideration for users evaluating Sumo Logic Observability.
What features make Sumo Logic Observability effective?Sumo Logic Observability is implemented across industries predominantly for managing and analyzing extensive data sets, offering capabilities critical for SIEM activities and security examinations. By facilitating quick data visualization and transaction tracking, organizations in sectors such as finance, healthcare, and technology benefit from its robust framework to support infrastructure logging and large-scale data management, contributing to effective monitoring and system operations.
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