

New Relic and Sumo Logic Observability are leading tools in the observability market, each with distinct strengths. Based on user reviews, New Relic excels in ease of deployment and customer service, while Sumo Logic is praised for its pricing and advanced features.
Features: New Relic offers comprehensive monitoring capabilities, advanced analytics, and valuable integration options. Sumo Logic provides powerful log management, data visualization tools, and advanced alerting capabilities.
Room for Improvement: Users suggest New Relic could enhance its integration options, reduce complexity in certain areas and improve documentation. Sumo Logic users seek improvements in real-time alerting functionalities, better documentation, and more user-friendly interfaces.
Ease of Deployment and Customer Service: New Relic is commended for its straightforward deployment process and responsive customer service. Sumo Logic also offers a smooth deployment experience, but users highlight occasional delays in support response times.
Pricing and ROI: New Relic's setup cost is considered high, but it delivers a favorable ROI with its extensive feature set. Sumo Logic is viewed as more competitively priced and offers good value for money, although some users feel its ROI could be improved with enhanced support options.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
As we talk about pricing, it is not that much cheaper.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Mindshare (%) |
|---|---|
| New Relic | 3.6% |
| Sumo Logic Observability | 0.6% |
| Other | 95.8% |


| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 52 |
| Large Enterprise | 80 |
New Relic offers comprehensive server and application performance monitoring features, empowering organizations with real-time insights and customizable dashboards for efficient issue resolution.
Possessing robust capabilities, New Relic provides in-depth application data, allowing users to trace and diagnose issues efficiently. Its powerful API integration enables seamless performance improvement tracking. Despite certain areas for improvement like configuration handling and pricing, New Relic remains a preferred choice for application performance monitoring, server monitoring, and infrastructure management, facilitating end-to-end observability and enhancing application health.
What are New Relic's key features?In sectors like finance and e-commerce, New Relic is utilized for real-time performance monitoring, allowing businesses to identify bottlenecks, manage infrastructure effectively, and ensure seamless user experiences. By tracking API response times and monitoring databases, companies improve performance and user satisfaction through better observability and synthetic monitoring.
Sumo Logic Observability centralizes team collaboration with a unified platform, offering sophisticated dashboards and real-time alerting capabilities. It provides seamless logging and effective incident resolution, balancing its learning curve with robust analytics power.
Sumo Logic Observability integrates log aggregation, storage management, and analysis, enhancing security with SIEM capabilities and efficient debugging through trace IDs. It supports monitoring with customizable alerts and offers scalable dashboard creation. While providing strong functionality, certain aspects such as cost management and advanced querying speed need improvement, particularly when handling extensive datasets. The platform could benefit from enhanced documentation and refined data handling processes to streamline user experience. Smaller teams may face challenges in scalability without substantial resources.
What are some standout features of Sumo Logic Observability?In industries like technology and finance, Sumo Logic Observability is implemented for its powerful log aggregation and analysis capabilities, aiding in debugging and security monitoring. Large organizations use it for dashboard creation and quick data analysis, crucial for handling extensive data volumes efficiently while integrating with existing security systems.
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