OnSolve Platform for Critical Event Management vs xMatters comparison

Why PeerSpot?

OnSolve and Everbridge are both solutions in the IT Alerting and Incident Management category. OnSolve is ranked #19, while Everbridge is ranked #12. OnSolve holds a 1.8% mindshare in IMS, compared to Everbridge’s 4.2% mindshare. Additionally, 96% of Everbridge users are willing to recommend the solution.

OnSolve Platform for Critic...

Read 1 OnSolve Platform for Critical Event Management review

1,684 Views
724 Comparison Views

0% willing to recommend

xMatters

Read 31 xMatters reviews

3,103 Views
2,762 Comparison Views

96% willing to recommend

OnSolve Platform for Critic...

xMatters

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between OnSolve Platform for Critical Event Management and xMatters based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Splunk, SolarWinds and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: August 2026).

Buyer's Guide

IT Alerting and Incident Management

August 2026

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Helped 914,351 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OnSolve Platform for Critic...

Ranking in IT Alerting and Incident Management

19th

Average Rating

6.0

Number of Reviews

Ranking in other categories

Mass Notification Software (2nd), Critical Event Management (CEM) (6th)

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.8%, down from 2.4% compared to the previous year. The mindshare of xMatters is 4.2%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
xMatters	4.2%
OnSolve Platform for Critical Event Management	1.8%
Other	94.0%

IT Alerting and Incident Management

Featured Reviews

it_user826692

Business Continuity Specialist at a legal firm with 1,001-5,000 employees

Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated

Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It allows for a systematic and uniform method of alerting personnel in every location."

"The placeholder dropdowns for message templates are useful."

"It has improved our time to respond; prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem, and now it's down to minutes."

"We saw the value by being able to import everyone's schedule into one common central repository and have one tool for all the operational teams, or any team for that matter. It gave us the technology to find out who is on call. The incident management of xMatters' integration was another key aspect, where we could say, "You can configure this when a high ticket fires.""

"The integration possibilities that xMatters offers are very good, with a lot of integrations built within the applications that are just plug and play, which is massively beneficial for us."

"The Flow Designer is quite valuable, as you can set up integrations and flows without necessarily needing to know about code."

"Being SaaS-based is a plus. Regardless of the state of our network or infrastructure, xMatters will still be available via a mobile device."

"Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event."

"The support is probably my favorite thing about xMatters."

"One of the things that really attracted me is in workflows, you can write your own custom steps in JavaScript. You are not restricted to the steps that they provide. If you can write it in JavaScript, you can pretty much do anything. It gives me flexibility in ways that other platforms don't. For example, the online dashboard system we use is not a widely used one, but they have an API. So, I'm able to write the JavaScript steps to do things like check if a system's in the maintenance window or create an instant on the dashboard or change the status of an instant. I'm not dependent on the dashboard provider or xMatters creating steps for me."

More xMatters pros

Cons

"Conference calling requires a complicated syntax formula."

"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."

"The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes."

"In terms of restoration, if you delete something, or you have multiple users that have the ability to delete a group, a user profile, or a workflow, the ability to restore it within the GUI is not available. There are a whole bunch of programs that are required to allow for that to happen. A button to go back to a good point in time would be really nice. A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that. They have about 95% solution available, but the other 5% requires manual effort. We would like to be able to just push a button and say, "I want to restore this piece back to this date," but we can't do that with the tool right now."

"They could make the product more customizable."

"What I would like it to do is tell me anytime there is a P1 incident, except when the ticket is assigned to this team or when this word is in the summary, but there is no exclusion option."

"We would like to see a greater variety of integrations with ServiceNow. It works fine as it is, but an enhancement would be the ability to interact with the major incident module in ServiceNow... The way our major incident process works, when an incident is elevated from a P1 to a major incident, that is an extra flag in ServiceNow. It would be awesome to have xMatters get notification when something goes from a P1 to a major and then have it go through a different workflow, rather than our regular P1."

"The user interface could be more intuitive. Once you know what you're doing, you're fine. However, if you don't know where to start then it can be a bit difficult to figure out how to make it work and how it will function together with different tools in the Flow Designer."

"From a scheduling standpoint, this is actually causing more work than what we had with Excel spreadsheets."

"The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies."

More xMatters cons

Pricing and Cost Advice

Information not available

"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."

"I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money."

"Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually."

"I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive. If the only purpose is to call people, it doesn't justify the cost of paying more than the number of licenses that they already have."

"The features they provide, versus the cost, are pretty good."

"You should perhaps arrange an evaluation or trial to just test it out. Get your feet wet. That is so important. If you don't try it, then you won't know."

"It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."

"I do not think it is worth the value."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Comms Service Provider

11%

Healthcare Company

11%

Manufacturing Company

Financial Services Firm

11%

Construction Company

10%

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Comparisons

Everbridge Mass Notification vs OnSolve Platform for Critical Event Management

Compared 26% of the time

Everbridge IT Alerting vs OnSolve Platform for Critical Event Management

Compared 15% of the time

Rave Alert vs OnSolve Platform for Critical Event Management

Compared 10% of the time

PagerDuty Operations Cloud vs OnSolve Platform for Critical Event Management

Compared 9% of the time

RAYVN vs OnSolve Platform for Critical Event Management

Compared 3% of the time

More OnSolve Platform for Critical Event Management Competitors

PagerDuty Operations Cloud vs xMatters

Compared 24% of the time

Everbridge IT Alerting vs xMatters

Compared 16% of the time

Opsgenie vs xMatters

Compared 16% of the time

FireHydrant vs xMatters

Compared 8% of the time

Splunk On-Call vs xMatters

Compared 3% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

IT Alerting and Incident Management

August 2026

OnSolve Platform for Critical Event Management report

Download OnSolve Platform for Critical Event Management product report

Buyer's Guide

xMatters

September 2026

Download xMatters product report

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert

xMatters IT Management

Overview

The OnSolve Platform for Critical Event Management provides data-driven insights and communication solutions to effectively manage and mitigate risks in rapidly changing environments.

OnSolve Platform for Critical Event Management helps organizations anticipate, respond to, and recover from critical events. With real-time analytics, automated alerting, and robust security protocols, it empowers decision-makers to act swiftly and efficiently. The platform integrates with existing systems to enhance risk management strategies and ensure continuous operations even during disruptions. Its scalable architecture supports a wide range of industry needs, making it adaptable and reliable.

What are the most important features?

Real-time Alerts: Immediate notifications for informed decision-making.
Threat Intelligence: Advanced analytics to identify potential risks.
Automation: Streamlined processes for quick and efficient response.
Integration: Seamless connectivity with existing tools and systems.
Scalability: Supports varying levels of operational demands.

What benefits or ROI should users look for in reviews?

Improved Response Times: Accelerates the ability to react to critical situations.
Cost Efficiency: Minimizes disruption-related expenses through proactive management.
Enhanced Safety: Protects people and assets with timely interventions.
Operational Continuity: Reduces downtime ensuring uninterrupted operations.

In the healthcare industry, OnSolve Platform supports emergency readiness by ensuring seamless communication during crises. In transportation, it enhances logistics planning by addressing route disruptions. Retailers use it for supply chain continuity, accommodating sudden market changes efficiently. Financial institutions utilize it to safeguard data against potential breaches, ensuring compliance and security. Across different sectors, its implementation varies but consistently delivers robust event management capabilities tailored to industry-specific challenges.

OnSolve

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

IT Alerting and Incident Management

August 2026

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