OnSolve Platform for Critical Event Management vs xMatters comparison

OnSolve and Everbridge are both solutions in the IT Alerting and Incident Management category. OnSolve is ranked #19, while Everbridge is ranked #13. OnSolve holds a 1.9% mindshare in IMS, compared to Everbridge’s 4.4% mindshare. Additionally, 96% of Everbridge users are willing to recommend the solution.

OnSolve Platform for Critic...

Read 1 OnSolve Platform for Critical Event Management review

1,564 Views
641 Comparison Views

0% willing to recommend

xMatters

Read 31 xMatters reviews

2,813 Views
2,504 Comparison Views

96% willing to recommend

OnSolve Platform for Critic...

xMatters

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between OnSolve Platform for Critical Event Management and xMatters based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Splunk, Rootly and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: July 2026).

Buyer's Guide

IT Alerting and Incident Management

July 2026

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Helped 909,153 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OnSolve Platform for Critic...

Ranking in IT Alerting and Incident Management

19th

Average Rating

6.0

Number of Reviews

Ranking in other categories

Mass Notification Software (2nd), Critical Event Management (CEM) (6th)

xMatters

Ranking in IT Alerting and Incident Management

13th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.9%, down from 2.3% compared to the previous year. The mindshare of xMatters is 4.4%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
xMatters	4.4%
OnSolve Platform for Critical Event Management	1.9%
Other	93.7%

IT Alerting and Incident Management

Featured Reviews

it_user826692

Business Continuity Specialist at a legal firm with 1,001-5,000 employees

Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated

Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The placeholder dropdowns for message templates are useful."

"It allows for a systematic and uniform method of alerting personnel in every location."

"Being SaaS-based is a plus. Regardless of the state of our network or infrastructure, xMatters will still be available via a mobile device."

"The Flow Designer is quite valuable, as you can set up integrations and flows without necessarily needing to know about code."

"xMatters is extremely scalable and extensible, giving you a lot of freedom on the applications that you want to integrate, with a large inventory of application templates and no interruptions even when traffic and volume are high, so alerts are handled without delay or compromising the quality or timeliness of delivery."

"Since we implemented xMatters, getting someone working on the call has gone from 30 to 35 minutes to about five minutes, which has made a massive impact on our organization."

"The automated callouts, without a doubt, are most valuable. They have been a huge gain for our company. Previous to xMatters, there was no real management of the on-call resources or rotas. So, having that centralized and automated has been a huge gain."

"Simple features create flow sets and build APIs for integrations."

"I don't think I've ever had a complaint about it; xMatters just works."

"The two-way integration between ServiceNow and xMatters allows us to assign tickets to support personnel faster and respond to incidents faster."

More xMatters pros

Cons

"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."

"Conference calling requires a complicated syntax formula."

"On-call management scheduling is difficult."

"If you are not one of the big players of their customers, the chance that one of your minor wishes will granted are very small."

"When you are not using the conference bridge from xMatters and you are using an external one, it is a little bit hard to get the person whom xMatters calls to jump directly to the external bridge. They need to hang up the phone and then get to the email to get the URL so that they can jump on the bridge. There is no direct connection from xMatters to that external bridge, but I understand that part of the business."

"Unfortunately, we have no way to prevent people from choosing not to receive that level of notification."

"The REST API is still missing some important functionality, which we require."

"If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult."

"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."

"It has not improved our organization."

More xMatters cons

Pricing and Cost Advice

Information not available

"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."

"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."

"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."

"xMatters is pricey, but you have to consider what a critical incident costs your organization."

"I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs, and if it costs what I think it costs, its cost is very high as compared to a lot of other tools that we're using here. It seems on the higher end from a cost standpoint."

"If you are willing to pay for the licensing of it, it is able to scale out."

"If the licensing were cheaper, our customer might buy more."

"This is a subscription-based, SaaS solution."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Healthcare Company

11%

Comms Service Provider

Manufacturing Company

Financial Services Firm

11%

Construction Company

10%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Comparisons

Everbridge Mass Notification vs OnSolve Platform for Critical Event Management

Compared 30% of the time

Everbridge IT Alerting vs OnSolve Platform for Critical Event Management

Compared 15% of the time

Rave Alert vs OnSolve Platform for Critical Event Management

Compared 11% of the time

AlertMedia vs OnSolve Platform for Critical Event Management

Compared 9% of the time

Blackberry AtHoc vs OnSolve Platform for Critical Event Management

Compared 2% of the time

More OnSolve Platform for Critical Event Management Competitors

PagerDuty Operations Cloud vs xMatters

Compared 25% of the time

Opsgenie vs xMatters

Compared 19% of the time

Everbridge IT Alerting vs xMatters

Compared 17% of the time

FireHydrant vs xMatters

Compared 10% of the time

Splunk On-Call vs xMatters

Compared 3% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

IT Alerting and Incident Management

July 2026

OnSolve Platform for Critical Event Management report

Download OnSolve Platform for Critical Event Management product report

Buyer's Guide

xMatters

July 2026

Download xMatters product report

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert

xMatters IT Management

Overview

The OnSolve Platform for Critical Event Management provides data-driven insights and communication solutions to effectively manage and mitigate risks in rapidly changing environments.

OnSolve Platform for Critical Event Management helps organizations anticipate, respond to, and recover from critical events. With real-time analytics, automated alerting, and robust security protocols, it empowers decision-makers to act swiftly and efficiently. The platform integrates with existing systems to enhance risk management strategies and ensure continuous operations even during disruptions. Its scalable architecture supports a wide range of industry needs, making it adaptable and reliable.

What are the most important features?

Real-time Alerts: Immediate notifications for informed decision-making.
Threat Intelligence: Advanced analytics to identify potential risks.
Automation: Streamlined processes for quick and efficient response.
Integration: Seamless connectivity with existing tools and systems.
Scalability: Supports varying levels of operational demands.

What benefits or ROI should users look for in reviews?

Improved Response Times: Accelerates the ability to react to critical situations.
Cost Efficiency: Minimizes disruption-related expenses through proactive management.
Enhanced Safety: Protects people and assets with timely interventions.
Operational Continuity: Reduces downtime ensuring uninterrupted operations.

In the healthcare industry, OnSolve Platform supports emergency readiness by ensuring seamless communication during crises. In transportation, it enhances logistics planning by addressing route disruptions. Retailers use it for supply chain continuity, accommodating sudden market changes efficiently. Financial institutions utilize it to safeguard data against potential breaches, ensuring compliance and security. Across different sectors, its implementation varies but consistently delivers robust event management capabilities tailored to industry-specific challenges.

OnSolve

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

IT Alerting and Incident Management

July 2026

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