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NinjaOne vs SuperOps.ai comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NinjaOne
Ranking in Remote Monitoring and Management (RMM)
1st
Ranking in Patch Management
6th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
24
Ranking in other categories
Help Desk Software (9th), Network Monitoring Software (21st), Server Monitoring (5th), IT Service Management (ITSM) (8th), Remote Access (10th), Vulnerability Management (26th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (11th), MSP Backup (1st), Unified Endpoint Management (UEM) (7th)
SuperOps.ai
Ranking in Remote Monitoring and Management (RMM)
11th
Ranking in Patch Management
21st
Average Rating
7.0
Reviews Sentiment
8.1
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of NinjaOne is 12.0%, down from 20.2% compared to the previous year. The mindshare of SuperOps.ai is 3.7%, up from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
NinjaOne12.0%
SuperOps.ai3.7%
Other84.3%
Remote Monitoring and Management (RMM)
 

Featured Reviews

Not Joseph Pearson - PeerSpot reviewer
Assistant Vice President, Tech Solutions at LPL Financials
Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support
NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.
Pradip Dey - PeerSpot reviewer
Chief Solution Architect at Express Systems Limited (ESL)
Monitoring tool, user-friendly and interactive but experienced an issue with integration
The most valuable thing is that we can integrate any other solutions with SuperOps. Like, SuperOps is a monitoring tool, but for security, for backup, we can integrate with other solutions providers as well. I like the PSA tool. It is very user-friendly and interactive with the customer as well. We can, the customer, give feedback directly to the solution. There is no need for another communication channel, like a different email from Outlook or any other tool. From the same solution, we could communicate with the customer, and the customer could reply. So, it includes a collaboration tool with the customer. It could immediately pop up any problem that's at the customer end or in the end devices. Sometimes, it happens that we come to know about an incident negatively, but the monitoring tool gave me the information immediately.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."
"The most important aspect of this tool is the security it provides our company."
"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."
"The most valuable feature we have found currently is probably patch management."
"If you are new to the MSP space and need an easy-to-set-up that can grow with your business and licensing, NinjaOne is an excellent option."
"The standout feature of NinjaOne is that we do not have to open any ports for access, which is great for security."
"NinjaOne's best feature is its monitoring."
"The installation is easy, it only took two minutes."
"The customer service and support are very good."
 

Cons

"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."
"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."
"NinjaOne's dashboard could be easier to use."
"The NinjaOne distribution server is highly dependent on an active directory."
"The graphical user interface could be improved."
"The graphical user interface could be improved."
"NinjaOne's reporting module is cumbersome."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne."
"I found some issues when I integrated the accounting software with Xero."
 

Pricing and Cost Advice

"Its pricing is great."
"The pricing is reasonable and cheaper than ConnectWise."
"NinjaRMM uses a subscription model."
"The product's pricing depends on the number of PCs or devices."
"We currently pay $1.20 per device on a monthly basis."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"It is affordable."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Government
8%
Manufacturing Company
8%
Comms Service Provider
8%
Computer Software Company
10%
Performing Arts
10%
Outsourcing Company
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise4
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?
My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.
What needs improvement with NinjaOne?
NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity.
What is your primary use case for NinjaOne?
My main use case for NinjaOne is patching operating systems and applications. I use NinjaOne for patching security vulnerabilities and ensuring that everything is kept up to date on the network for...
What is your experience regarding pricing and costs for SuperOps.ai?
I would rate the pricing a five out of ten, where one is a low price, and ten is a high price. It is affordable.
What needs improvement with SuperOps.ai?
I have more experience with integration. So, as an integrator, I found some issues when I integrated the accounting software with Xero. Though we did solve it, if I could know the reason behind it,...
What is your primary use case for SuperOps.ai?
We use RMM tool to monitor our endpoints and their security and the health of the endpoints. And it works fine.
 

Overview

 

Sample Customers

Status Pros, Mitchell and Company
Information Not Available
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: February 2026.
884,976 professionals have used our research since 2012.