Datto Remote Monitoring and Management vs SuperOps.ai comparison

datto and SuperOps.ai are both solutions in the Remote Monitoring and Management (RMM) category. datto is ranked #7 with an average rating of 8.0, while SuperOps.ai is ranked #12 with an average rating of 7.0. datto holds a 8.0% mindshare in RMM, compared to SuperOps.ai’s 3.2% mindshare. Additionally, 77% of datto users are willing to recommend the solution, compared to 100% of SuperOps.ai users who would recommend it.

Datto Remote Monitoring and...

Read 9 Datto Remote Monitoring and Management reviews

1,002 Views
637 Comparison Views

77% willing to recommend

SuperOps.ai

Read 1 SuperOps.ai review

313 Views
222 Comparison Views

100% willing to recommend

Datto Remote Monitoring and...

SuperOps.ai

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Executive Summary

We performed a comparison between Datto Remote Monitoring and Management and SuperOps.ai based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: May 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

May 2025

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Helped 856,856 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Datto Remote Monitoring and...

Ranking in Remote Monitoring and Management (RMM)

7th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SuperOps.ai

Ranking in Remote Monitoring and Management (RMM)

12th

Average Rating

7.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Patch Management (23rd)

Mindshare comparison

As of June 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Datto Remote Monitoring and Management is 8.0%, up from 7.2% compared to the previous year. The mindshare of SuperOps.ai is 3.2%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

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Pradip Dey

Chief Solution Architect at Express Systems Limited (ESL)

Monitoring tool, user-friendly and interactive but experienced an issue with integration

The most valuable thing is that we can integrate any other solutions with SuperOps. Like, SuperOps is a monitoring tool, but for security, for backup, we can integrate with other solutions providers as well. I like the PSA tool. It is very user-friendly and interactive with the customer as well. We can, the customer, give feedback directly to the solution. There is no need for another communication channel, like a different email from Outlook or any other tool. From the same solution, we could communicate with the customer, and the customer could reply. So, it includes a collaboration tool with the customer. It could immediately pop up any problem that's at the customer end or in the end devices. Sometimes, it happens that we come to know about an incident negatively, but the monitoring tool gave me the information immediately.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The project management and task management features work well. It's a decent product in that regard."

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"AEM support is great for Macs."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"Even when the connection to the server is lost, the monitoring continues without interruption."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

More Datto Remote Monitoring and Management pros

"The customer service and support are very good."

Cons

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

More Datto Remote Monitoring and Management cons

"I found some issues when I integrated the accounting software with Xero."

Pricing and Cost Advice

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"It is affordable."

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Top Industries

By visitors reading reviews

Performing Arts

10%

Computer Software Company

Financial Services Firm

Wholesaler/Distributor

Computer Software Company

19%

Performing Arts

11%

Educational Organization

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

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What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

See all answers

What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?

Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is rea...

See all answers

What is your experience regarding pricing and costs for SuperOps.ai?

I would rate the pricing a five out of ten, where one is a low price, and ten is a high price. It is affordable.

See all answers

What needs improvement with SuperOps.ai?

I have more experience with integration. So, as an integrator, I found some issues when I integrated the accounting software with Xero. Though we did solve it, if I could know the reason behind it,...

See all answers

What is your primary use case for SuperOps.ai?

We use RMM tool to monitor our endpoints and their security and the health of the endpoints. And it works fine.

See all answers

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Compared 49% of the time

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Compared 22% of the time

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Compared 16% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

Datto Remote Monitoring and Management

June 2025

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Buyer's Guide

Remote Monitoring and Management (RMM)

May 2025

Download SuperOps.ai product report

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM

No data available

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

SuperOps.ai offers an IT management platform catering to the demands of modern IT organizations, streamlining operations with its efficient tools and functionalities.

SuperOps.ai is designed to enhance operational efficiency for IT teams by providing an integrated suite of tools focused on automation, monitoring, and service management. It helps users manage IT assets, automate repetitive tasks, and streamline service desk operations. Its intuitive interface and robust functionality meet the needs of IT professionals seeking to improve workflow and productivity. Room for improvement includes expanding customization options to better align with user preferences.

What are the standout features of SuperOps.ai?

Integrated IT Asset Management: Centralizes asset information for easy access and management.
Service Desk Automation: Simplifies ticket handling with automated workflows and notifications.
Remote Monitoring: Allows proactive monitoring of systems to ensure optimal performance.
User Collaboration Tools: Enhances team communication and project collaboration.

What ROI can users expect when using SuperOps.ai?

Increased Efficiency: Automated workflows reduce manual intervention, saving time.
Improved Asset Visibility: Centralized asset data aids in making informed decisions.
Higher Productivity: Streamlined processes enhance team output.
Enhanced Monitoring: Early detection of issues prevents potential downtime.

SuperOps.ai is implemented across industries such as IT services, consulting, and various sectors needing robust IT management. By catering to specific industry needs, it provides professionals with tailored tools to resolve IT challenges effectively.

SuperOps.ai

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Information Not Available

Buyer's Guide

Remote Monitoring and Management (RMM)

May 2025

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