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New Relic vs PRTG Enterprise Monitor comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Network Monitoring Software
10th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
159
Ranking in other categories
Application Performance Monitoring (APM) and Observability (3rd), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
PRTG Enterprise Monitor
Ranking in Network Monitoring Software
39th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Network Monitoring Software category, the mindshare of New Relic is 1.9%, down from 3.5% compared to the previous year. The mindshare of PRTG Enterprise Monitor is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
Moshiur-Rahman Khan - PeerSpot reviewer
Offers perfect real-time bandwidth monitoring and SNMP functionality
The licensing policy needs to change. The current model requires customers to purchase a minimum of two thousand licenses, which is not flexible for all customers. They should consider a more flexible licensing approach. Furthermore, alignment with customer expectations rather than offering numerous features that are not requested would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"It has given us better insight into the performance of the system."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The most important thing is that it tells us where the latency in throughput and response time are."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"The integration and configuration of New Relic is straightforward and easy."
"You don't have to go through a list of 500 servers."
"It provides a vast array of options for dashboard creation and monitoring of the activities within the environment."
"It can identify downtimes and disruptions."
"The solution's ability to monitor each and every aspect of our devices, such as memory utilization and port connectivity, is valuable."
"PRTG is good and very easy to use."
"The product is easy to use and you don't need to have any training. You can use it even if you don't have an IT background."
"From a technical perspective, the product's most valuable feature is SNMP, an open standard monitoring protocol that works across various network devices and operating systems, including UNIX and Windows."
"The product's most valuable feature is network analysis."
"I would recommend PRTG Enterprise Monitor to others as it works well with Android devices, and you can try the free version before purchasing."
 

Cons

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"Compared to their competitors, they are missing some features at the moment."
"The browser isn't exactly reliable."
"The deployment process could be improved."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"The scalability can be improved."
"The solution could be improved by including a processing monitor, possibly with a language interface like Lua, allowing for writing custom sensors and processing outcomes of inputs."
"The licensing policy needs to change."
"There is no unified monitoring in PRTG. It needs a lot of improvement in terms of integration."
"PRTG Enterprise Monitor should include more functionalities and features that are similar to SolarWinds."
"The support must be improved."
"In my opinion, one area that could be improved in PRTG Enterprise Monitor is the capability to send SMS notifications. Notifications are crucial for alerting us to areas that require attention."
"The licensing policy needs to change. The current model requires customers to purchase a minimum of two thousand licenses, which is not flexible for all customers."
"The solution could be improved by introducing security features similar to those available in Teams, as the current version only monitors devices and does not integrate IoT or OT devices."
 

Pricing and Cost Advice

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The solution is cheap, but prices can go up when users grow."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"The solution is affordable."
"PRTG Enterprise Monitor's pricing is reasonable."
"I rate the product's pricing an eight to seven out of ten."
"The pricing is $2,149 for software without maintenance, and licenses are sold in the minimum bundle of 500 interfaces."
"PRTG Enterprise Monitor is an expensive product."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
14%
Manufacturing Company
8%
Retailer
6%
Educational Organization
14%
University
10%
Computer Software Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...
What do you like most about PRTG Enterprise Monitor?
If an event is detected, such as a resource running low on storage or RAM, the product will notify you via email. Upon receiving the notification, action must be taken to address and resolve the is...
What is your experience regarding pricing and costs for PRTG Enterprise Monitor?
I have no idea about the pricing as I am not the sales person. The sales team coordinates these matters.
What needs improvement with PRTG Enterprise Monitor?
The solution could be improved by introducing security features similar to those available in Teams, as the current version only monitors devices and does not integrate IoT or OT devices.
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
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Find out what your peers are saying about New Relic vs. PRTG Enterprise Monitor and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.