Network and Security Engineer at a educational organization with 1,001-5,000 employees
Real User
Top 5
Dec 9, 2025
When it comes to dashboard customization in PRTG Enterprise Monitor, there are not too many options, and I think that would not be a strong point for PRTG, but for our use cases, we do not really need that kind of customization. For reporting with PRTG Enterprise Monitor, I also have other means of doing the reporting, and I do not usually rely on PRTG for that, so I cannot really speak to that. I think PRTG would have to improve the customization a little bit.
Cybersecurity Advisor at a transportation company with 1-10 employees
Real User
Top 20
Aug 18, 2025
I have not tried to customize the dashboard yet as our NOC is relatively new to the company. Our focus has been mainly on covering all blind spots. We have a standardized dashboard, and the only customization we implemented was the traffic light component. Alerting helps reduce downtime and enhance efficiency in our scenarios. Without customization, it can be noisy, which is one of the main challenges we experienced with PRTG Enterprise Monitor. We found ways to make it less noisy by implementing webhooks and other customizations. The foundational or default configuration can be difficult to calibrate, but integration with automations and APIs makes it easier. I am interested in AIOps type functionality. One of the downsides is alert management when breaching certain thresholds. My idea involves implementing AI to interpret these alerts and ensure correlation against other sources. For example, if a VM keeps alerting high CPU usage and a firewall on the network keeps alerting CPU issues, it could indicate a malware alert or environmental problem. An AIOps integration would help solve some pain points that the network operations center experiences.
The solution could be improved by introducing security features similar to those available in Teams, as the current version only monitors devices and does not integrate IoT or OT devices.
The solution could be improved by including a processing monitor, possibly with a language interface like Lua, allowing for writing custom sensors and processing outcomes of inputs. Given our significant SAP landscape, I would also like PRTG to offer better integration with SAP systems, including S/4HANA and HANA databases.
There is no automatic fault management. PRTG lacks customization and flexibility. It doesn't have a unified monitor, meaning it doesn't have the scope for every application, up to the application and databases, and visualizations. There is no unified monitoring in PRTG. It needs a lot of improvement in terms of integration. PRTG lags in integration. There is no third-party integration available. They must work on it.
In my opinion, one area that could be improved in PRTG Enterprise Monitor is the capability to send SMS notifications. Notifications are crucial for alerting us to areas that require attention.
PRTG involves more manual configuration, requiring the creation of connections, and setting up APIs. Instead, they could provide features similar to Datadog enabling ease of integration and out-of-the-box support for various applications and multiple platforms. Moreover, they could also introduce the installation of agents on any machine or service. They should work on minimizing false positives by sending alerts promptly and confirming errors with minimal troubleshooting requirements.
PRTG Enterprise Monitor serves enterprises by ensuring comprehensive monitoring of servers, services, and applications, empowering users to track sensor data effectively and detect performance or security issues across their networks.PRTG Enterprise Monitor is widely recognized for its capability to efficiently monitor technical sensors such as ping, uptime, CPU load, and memory usage. It supports users in tracking network resource performance, detecting malicious activity, and preventing...
When it comes to dashboard customization in PRTG Enterprise Monitor, there are not too many options, and I think that would not be a strong point for PRTG, but for our use cases, we do not really need that kind of customization. For reporting with PRTG Enterprise Monitor, I also have other means of doing the reporting, and I do not usually rely on PRTG for that, so I cannot really speak to that. I think PRTG would have to improve the customization a little bit.
I have not tried to customize the dashboard yet as our NOC is relatively new to the company. Our focus has been mainly on covering all blind spots. We have a standardized dashboard, and the only customization we implemented was the traffic light component. Alerting helps reduce downtime and enhance efficiency in our scenarios. Without customization, it can be noisy, which is one of the main challenges we experienced with PRTG Enterprise Monitor. We found ways to make it less noisy by implementing webhooks and other customizations. The foundational or default configuration can be difficult to calibrate, but integration with automations and APIs makes it easier. I am interested in AIOps type functionality. One of the downsides is alert management when breaching certain thresholds. My idea involves implementing AI to interpret these alerts and ensure correlation against other sources. For example, if a VM keeps alerting high CPU usage and a firewall on the network keeps alerting CPU issues, it could indicate a malware alert or environmental problem. An AIOps integration would help solve some pain points that the network operations center experiences.
The solution could be improved by introducing security features similar to those available in Teams, as the current version only monitors devices and does not integrate IoT or OT devices.
The solution could be improved by including a processing monitor, possibly with a language interface like Lua, allowing for writing custom sensors and processing outcomes of inputs. Given our significant SAP landscape, I would also like PRTG to offer better integration with SAP systems, including S/4HANA and HANA databases.
There is no automatic fault management. PRTG lacks customization and flexibility. It doesn't have a unified monitor, meaning it doesn't have the scope for every application, up to the application and databases, and visualizations. There is no unified monitoring in PRTG. It needs a lot of improvement in terms of integration. PRTG lags in integration. There is no third-party integration available. They must work on it.
In my opinion, one area that could be improved in PRTG Enterprise Monitor is the capability to send SMS notifications. Notifications are crucial for alerting us to areas that require attention.
PRTG involves more manual configuration, requiring the creation of connections, and setting up APIs. Instead, they could provide features similar to Datadog enabling ease of integration and out-of-the-box support for various applications and multiple platforms. Moreover, they could also introduce the installation of agents on any machine or service. They should work on minimizing false positives by sending alerts promptly and confirming errors with minimal troubleshooting requirements.
There could be more security features included in PRTG Enterprise Monitor.
The support must be improved. Support platforms like live chats and emails must be available.
PRTG Enterprise Monitor should include more functionalities and features that are similar to SolarWinds.