New Relic vs OP5 Monitor comparison

New Relic and ITRS are both solutions in the Network Monitoring Software category. New Relic is ranked #7 with an average rating of 7.8, while ITRS is ranked #70. New Relic holds a 2.0% mindshare in NMS, compared to ITRS’s 0.7% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of ITRS users who would recommend it.

New Relic

Read 158 New Relic reviews

3,992 Views
3,179 Comparison Views

94% willing to recommend

OP5 Monitor

Read 6 OP5 Monitor reviews

1,078 Views
852 Comparison Views

100% willing to recommend

New Relic

OP5 Monitor

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Executive SummaryUpdated on Oct 9, 2024

New Relic and OP5 Monitor compete in the IT infrastructure monitoring category. New Relic gains an advantage with its ease of deployment and customer service, while OP5 Monitor's comprehensive feature set offers superior value for specific needs.

Features: New Relic provides detailed application performance monitoring, strong analytics capabilities, and ease of integration. OP5 Monitor covers network, server, and application monitoring, offering customizable dashboards and comprehensive alert systems.

Room for Improvement: New Relic could enhance its network monitoring tools and provide more cost-effective pricing. OP5 Monitor may benefit from simplifying its initial setup process, improving scalability, and enhancing the user interface.

Ease of Deployment and Customer Service: New Relic's cloud-based deployment offers simplified setup and quick scaling with robust customer support. OP5 Monitor supports both on-premises and hybrid setups, requiring more complex configurations, yet it provides dedicated support for enterprise clients.

Pricing and ROI: New Relic's premium pricing justifies its quick integration and immediate insights, delivering strong ROI, especially when scaling applications. OP5 Monitor offers a more cost-effective solution with pricing adaptable to varied monitoring needs, potentially providing long-term ROI through its feature-rich offerings.

To learn more, read our detailed New Relic vs. OP5 Monitor Report (Updated: April 2025).

Buyer's Guide

New Relic vs. OP5 Monitor

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

7th

Ranking in IT Infrastructure Monitoring

6th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

OP5 Monitor

Ranking in Network Monitoring Software

70th

Ranking in IT Infrastructure Monitoring

53rd

Average Rating

8.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of New Relic is 2.0%, down from 3.8% compared to the previous year. The mindshare of OP5 Monitor is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Harish Venkateshappa

Information Technology Staff at GlobalFoundries

Useful online resources, customizable, and highly effective monitoring

The solution is useful for tweaking. However, there have been some negative experiences, such as limited report capabilities. The only report available is in PDF format, making it difficult for teams managing multiple servers to extract data in Excel format. The speaker recommends that the team improve the report capabilities to better serve users. If there are corrupt files the data can be extracted from them. Anyone who wants to see the performance of memory usage, such as whether it's at 80 to 90 percent, can use this tool. However, other tools can provide this information in two minutes, this tool is more time-consuming and the report it provides is not very effective for practical use. When it comes to reports, the tool falls short. During a recent call, it was noted that while the company has distributed servers across the globe, only the master server can accommodate the reports and events, causing delays. If other servers experience issues, the team cannot view the reporting or tag things, such as for troubleshooting purposes. If this aspect was improved it would be an excellent tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most important thing is that it tells us where the latency in throughput and response time are."

"The most valuable features are the dashboards and tracing."

"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

"The pricing is pretty good."

"The simplicity of the dashboard is very good."

"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."

"It has in-depth analysis using developer code for someone whose not traditionally a developer."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

More New Relic pros

"The best feature is that it is very relatable, stable, and scalable. The logger is a part of the software, but it's not the most important point of it."

"OP5 Monitor is a great choice due to its being built on an open-source monitoring tool and provides ample opportunity for customization based on specific support requirements. It is also user-friendly and easy to manage with a wide range of plugins available for use. In comparison to other enterprise tools, such as Micro Focus, OP5 Monitor stands out for its features and cost-effectiveness, making it the best tool in the market. Customization is one of the key strengths of the tool and provides a lot of capabilities. Additionally, it is easy to find support and plugins for the tool through online resources."

"It monitors and continuously tests everything that is of importance to you and your users. It could be everything from monitoring disk space to CPU usage to memory. It could include determining if the response time in your e-commerce platform is quick enough, or whether you have too many bounces from some of the pages on your website. You want to monitor anything that could cost you money or time or resources. You can do that with this system. It's very flexible."

"We can also observe whatever we want, and there are no limitations."

"The API makes it pretty easy to integrate with any system."

"With limited hardware or a virtual machine, you can address a huge network, hundreds of thousands of elements that need to be monitored. Other commercial software is not on that level."

Cons

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

"In the next release, I'd like to see a better pricing structure."

"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."

"The deployment process could be improved."

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

"The solution is quite expensive."

"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

More New Relic cons

"IT environments today are in constant flux. This is driven by the newer cloud technologies such as Kubernetes and Docker, etc. The whole Nagios-based monitoring system that OP5 is created on top of, is based on a host-service model. There is a need for a strategy on what to do with more dynamic environments. There is some cool stuff going on in that direction."

"They need to improve the dashboard interface."

"The user interface is not what we are used to these days, and should be improved."

"We do not get performance reports properly."

"The solution is useful for tweaking. However, there have been some negative experiences, such as limited report capabilities. The only report available is in PDF format, making it difficult for teams managing multiple servers to extract data in Excel format. The speaker recommends that the team improve the report capabilities to better serve users."

"OP5 lacks some visualization, a feature that makes some other products nice. Op5 is built for purpose, which is fine, but if you compare it with some new products, the visualization is not so appealing, especially for management... If you don't need fancy visualizations, OP5 is fine."

Pricing and Cost Advice

"This solution required a license and it is better than some other competitors."

"I loved this product, but we can no longer afford it, so we dropped it."

"Comparatively, the pricing is expensive."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"I think the pricing is reasonable."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

More New Relic pricing and cost advice

"The cost of the license and support are separate. If you want platinum call support, it will cost more than a regular call. I did not opt for it, as it is an additional cost."

"It was not expensive. And because it's less demanding in terms of hardware, you don't have to pay for another SQL or other database license, and you can have a huge installation on one machine..."

"OP5 has a very low price as a solution, compared to many other solutions out there."

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Top Industries

By visitors reading reviews

Educational Organization

46%

Computer Software Company

Financial Services Firm

Manufacturing Company

Government

16%

Computer Software Company

14%

Financial Services Firm

Aerospace/Defense Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

See all answers

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Comparisons

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Compared 12% of the time

Elastic Observability vs New Relic

Compared 11% of the time

Datadog vs New Relic

Compared 9% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 5% of the time

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Compared 27% of the time

Nagios Core vs OP5 Monitor

Compared 21% of the time

Opsview vs OP5 Monitor

Compared 20% of the time

PRTG Network Monitor vs OP5 Monitor

Compared 8% of the time

Checkmk vs OP5 Monitor

Compared 8% of the time

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Product Reports

Buyer's Guide

New Relic

April 2025

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Buyer's Guide

OP5 Monitor

April 2025

Download OP5 Monitor product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

OP5 Monitor - The Complete Monitoring Solution

OP5 Monitor is a flexible and highly scalable monitoring solution for all sizes of environments. Use just one product to monitor your IT environment regardless of location, whether on-premise, in dynamic environments, public cloud or a hybrid of these.

Digital transformation adds extra layers and complexity to the IT estate by creating a hybrid IT environment of both static and dynamic environments, that can be difficult to monitor efficiently. ITRS OP5 Monitor gives enterprises full visibility over their entire IT estate through a single pane of glass, allowing them to consolidate monitoring tools and cut down costs.

ITRS

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Svenska Spel, Carus, VGL, Tele2, Viking Line, Clas Ohlson, Vanderlande, Försäkringskassan

Buyer's Guide

New Relic vs. OP5 Monitor

April 2025

Free Report: New Relic vs. OP5 Monitor

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