New Relic vs OP5 Monitor comparison

New Relic and ITRS are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while ITRS is ranked #39 with an average rating of 9.0. New Relic holds a 1.4% mindshare in NMS, compared to ITRS’s 0.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of ITRS users who would recommend it.

New Relic

Read 174 New Relic reviews

18,652 Views
5,223 Comparison Views

94% willing to recommend

OP5 Monitor

Read 7 OP5 Monitor reviews

2,454 Views
1,865 Comparison Views

100% willing to recommend

New Relic

OP5 Monitor

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Executive SummaryUpdated on Oct 9, 2024

New Relic and OP5 Monitor compete in the IT infrastructure monitoring category. New Relic gains an advantage with its ease of deployment and customer service, while OP5 Monitor's comprehensive feature set offers superior value for specific needs.

Features: New Relic provides detailed application performance monitoring, strong analytics capabilities, and ease of integration. OP5 Monitor covers network, server, and application monitoring, offering customizable dashboards and comprehensive alert systems.

Room for Improvement: New Relic could enhance its network monitoring tools and provide more cost-effective pricing. OP5 Monitor may benefit from simplifying its initial setup process, improving scalability, and enhancing the user interface.

Ease of Deployment and Customer Service: New Relic's cloud-based deployment offers simplified setup and quick scaling with robust customer support. OP5 Monitor supports both on-premises and hybrid setups, requiring more complex configurations, yet it provides dedicated support for enterprise clients.

Pricing and ROI: New Relic's premium pricing justifies its quick integration and immediate insights, delivering strong ROI, especially when scaling applications. OP5 Monitor offers a more cost-effective solution with pricing adaptable to varied monitoring needs, potentially providing long-term ROI through its feature-rich offerings.

To learn more, read our detailed New Relic vs. OP5 Monitor Report (Updated: April 2026).

Buyer's Guide

New Relic vs. OP5 Monitor

April 2026

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Helped 893,438 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

174

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

OP5 Monitor

Ranking in Network Monitoring Software

39th

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

8.6

Reviews Sentiment

4.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. The mindshare of OP5 Monitor is 0.6%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
OP5 Monitor	0.6%
Other	98.0%

Network Monitoring Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Sumanth Arshanapally

Senior Analyst at a tech vendor with 10,001+ employees

Monitoring ease and cost-saving benefits enhance operational efficiency

The monitoring in OP5 Monitor is very easy because we can directly use custom plugins. We can write custom scripts and use those scripts directly. It's very low cost, open, and the dashboards are easy to see. We can extract the reports easily, and this is very easy to compare. Real-time monitoring in OP5 Monitor provides data every one minute or every five minutes, enabling us to get live data from the last one minute or last five minutes. OP5 Monitor gave us proper server availability, so we can always check whether a server goes down or the server CPU and memory decreases. Before reaching a particular bottleneck situation, we identified and fixed the issue, which helped us from a cost-saving business perspective. It helped us avoid application downtime.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."

"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."

"With the help of New Relic tools, our organization was able to detect, track, and fix errors in our website, so we focused our efforts in these areas."

"Insights with key transactions and response time, to understand which calls take the longest and where the bottlenecks are."

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."

"Saves so much time in debugging our code and environments."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

"The simplicity of the dashboard is very good."

More New Relic pros

"We can also observe whatever we want, and there are no limitations."

"It monitors and continuously tests everything that is of importance to you and your users. It could be everything from monitoring disk space to CPU usage to memory. It could include determining if the response time in your e-commerce platform is quick enough, or whether you have too many bounces from some of the pages on your website. You want to monitor anything that could cost you money or time or resources. You can do that with this system. It's very flexible."

"The best feature is that it is very relatable, stable, and scalable."

"The best feature is that it is very relatable, stable, and scalable. The logger is a part of the software, but it's not the most important point of it."

"With limited hardware or a virtual machine, you can address a huge network, hundreds of thousands of elements that need to be monitored. Other commercial software is not on that level."

"The monitoring in OP5 Monitor is very easy because we can directly use custom plugins; we can write custom scripts and use those scripts directly, it's very low cost, open, and the dashboards are easy to see."

"OP5 Monitor is a great choice due to its being built on an open-source monitoring tool and provides ample opportunity for customization based on specific support requirements. It is also user-friendly and easy to manage with a wide range of plugins available for use. In comparison to other enterprise tools, such as Micro Focus, OP5 Monitor stands out for its features and cost-effectiveness, making it the best tool in the market. Customization is one of the key strengths of the tool and provides a lot of capabilities. Additionally, it is easy to find support and plugins for the tool through online resources."

"Its open-source environment is accessible to everyone."

More OP5 Monitor pros

Cons

"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."

"Overall, New Relic is not as good as Dynatrace."

"I think their dev packages for server monitoring could handle configuration a bit better."

"I think the APM mode can be improved. In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"The support could improve because they are not very fast and the information was not very accurate."

"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."

"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."

"More instruments with .NET and asynchronous calls, and New Relic says it’s on the way."

More New Relic cons

"They need to improve the dashboard interface."

"The solution is useful for tweaking. However, there have been some negative experiences, such as limited report capabilities. The only report available is in PDF format, making it difficult for teams managing multiple servers to extract data in Excel format. The speaker recommends that the team improve the report capabilities to better serve users."

"IT environments today are in constant flux. This is driven by the newer cloud technologies such as Kubernetes and Docker, etc. The whole Nagios-based monitoring system that OP5 is created on top of, is based on a host-service model. There is a need for a strategy on what to do with more dynamic environments. There is some cool stuff going on in that direction."

"OP5 Monitor could include application monitoring in addition to infrastructure monitoring. If application business transactions were monitored, it would be helpful."

"The user interface is not what we are used to these days, and should be improved."

"We do not get performance reports properly, which needs improvement."

"We do not get performance reports properly."

More OP5 Monitor cons

Pricing and Cost Advice

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"We feel it's a little bit pricey."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"Comparatively, the pricing is expensive."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

More New Relic pricing and cost advice

"The cost of the license and support are separate. If you want platinum call support, it will cost more than a regular call. I did not opt for it, as it is an additional cost."

"OP5 has a very low price as a solution, compared to many other solutions out there."

"It was not expensive. And because it's less demanding in terms of hardware, you don't have to pay for another SQL or other database license, and you can have a huge installation on one machine..."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Manufacturing Company

12%

Financial Services Firm

12%

Government

11%

Healthcare Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	78

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	5

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

What is your experience regarding pricing and costs for OP5 Monitor?

The price for OP5 Monitor is fine, but we don't know the exact price because it was managed by us; the customer themselves bought it and gave it to us to monitor.

See all answers

What needs improvement with OP5 Monitor?

OP5 Monitor could include application monitoring in addition to infrastructure monitoring. If application business transactions were monitored, it would be helpful. For application-related issues, ...

See all answers

What is your primary use case for OP5 Monitor?

Our previous use case for OP5 Monitor was server monitoring.

See all answers

Comparisons

Dynatrace vs New Relic

Compared 7% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Elastic Observability vs New Relic

Compared 2% of the time

Azure Monitor vs New Relic

Compared 2% of the time

More New Relic Competitors

Nagios Core vs OP5 Monitor

Compared 10% of the time

Zabbix vs OP5 Monitor

Compared 10% of the time

PRTG Network Monitor vs OP5 Monitor

Compared 7% of the time

Opsview vs OP5 Monitor

Compared 6% of the time

SolarWinds NPM vs OP5 Monitor

Compared 3% of the time

More OP5 Monitor Competitors

Product Reports

Buyer's Guide

New Relic

April 2026

Download New Relic product report

Buyer's Guide

OP5 Monitor

April 2026

Download OP5 Monitor product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

OP5 Monitor delivers real-time IT infrastructure monitoring with extensive customization options through open-source plugins. Its intuitive interface and cost-effectiveness make it a preferred choice for efficient performance monitoring and task automation.

OP5 Monitor integrates seamlessly with systems, offering customizable dashboards and efficient performance tracking for networks, servers, applications, databases, and cloud environments. It supports LDAP and local user accounts, providing timely insights to prevent downtime. The documentation enhances integration ease, though its user interface could benefit from updates. Improved APIs, better report capabilities, and enhanced platform integration are needed. Effective in healthcare, maritime, and diverse sectors, it provides global deployments with tailored monitoring solutions.

What are the key features of OP5 Monitor?

Real-Time Monitoring: Tracks performance and alerts users immediately on anomalies.
Seamless Integration: Works effectively with existing systems and infrastructure.
Extensive Customization: Offers open-source plugins for personalized configurations.

What benefits or ROI should users consider in reviews for OP5 Monitor?

Cost-Effectiveness: Provides robust features at a competitive price.
User-Friendly Interface: Simplifies monitoring processes for administrators.
Efficiency in Performance Monitoring: Automates tasks and optimizes resource use.

In industries like healthcare, maritime, and others, OP5 Monitor automates tracking and alerts, easing manual checks to enhance quality. Its global deployments provide tailored monitoring for CPU, memory, and disk space, efficiently managing both on-premise and cloud environments for large-scale operations.

ITRS

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Svenska Spel, Carus, VGL, Tele2, Viking Line, Clas Ohlson, Vanderlande, Försäkringskassan

Buyer's Guide

New Relic vs. OP5 Monitor

April 2026

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