Neustar WebMetrics [EOL] vs Spiceworks comparison

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Neustar WebMetrics [EOL]

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Executive SummaryUpdated on Apr 20, 2025

Spiceworks and Neustar WebMetrics [EOL] compete in IT management and website performance monitoring. Neustar WebMetrics [EOL] holds the upper hand with a robust feature set justifying its higher cost.

Features: Spiceworks offers network monitoring, help desk capabilities, and IT asset management. Neustar WebMetrics [EOL] provides comprehensive website performance monitoring and load testing, focusing on specialized web performance solutions.

Ease of Deployment and Customer Service: Spiceworks allows a simple setup supported by a community-driven platform, unlike Neustar WebMetrics [EOL], which involves a complex deployment process and relies on dedicated support during setup.

Pricing and ROI: Spiceworks provides cost-effective solutions with minimal setup costs, beneficial for small to mid-sized enterprises. Neustar WebMetrics [EOL] demands a higher initial investment, focusing on long-term performance gains with its detailed web analytics, reflecting its premium pricing.

To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: April 2025).

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Review summaries and opinions

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Categories and Ranking

Neustar WebMetrics [EOL]

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Spiceworks

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (17th), IT Asset Management (11th), IT Infrastructure Monitoring (44th)

Featured Reviews

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Hassan Zia

IT Service Desk Manager (Global Delivery) at MLOGICA, INC.

Good low-cost service desk system, but lacks in automation workflows and categorization

One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me. There are also several other automation features in ServiceDesk that are not present in Spiceworks. Another feature that I have always wanted in Spiceworks is categorization. Let's suppose that I select a certain piece of software within Spiceworks, and I want to see the subcategories, Spiceworks should be able to auto-populate those subcategories. This is unfortunately not possible within Spiceworks at the moment.

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it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

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Computer Software Company

14%

Financial Services Firm

11%

University

10%

Real Estate/Law Firm

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Large Enterprise

Midsize Enterprise

Small Business

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Questions from the Community

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What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

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What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

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What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

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Comparisons

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ManageEngine ServiceDesk Plus vs Spiceworks

Compared 7% of the time

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Product Reports

IT Infrastructure Monitoring

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Also Known As

WebMetrics

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Overview

Neustar WebMetrics [EOL] was a robust performance monitoring tool designed for web applications, enabling users to evaluate and optimize their online experience.

Designed for complex web environments, Neustar WebMetrics [EOL] offered insights into various performance metrics critical for maintaining optimal website functionality and user experience. It provided valuable real-time data to address high-level technical concerns and supported businesses in diagnosing performance-related issues effectively.

What are the key features of Neustar WebMetrics [EOL]?

Detailed Analytics: Provides comprehensive performance analytics essential for maintaining web application efficiency.
Real-time Monitoring: Enables immediate data visibility to proactively manage potential issues.
Customized Alerts: Sends personalized alerts, keeping users informed of critical performance changes.

What benefits and ROI should users look for?

Improved Performance: Regular insights lead to performance enhancements, benefiting user engagement.
Cost Efficiency: Early detection of issues can reduce downtime, saving operational costs.
Enhanced Security: Monitoring helps in identifying vulnerabilities, strengthening web security.

Implementation of Neustar WebMetrics [EOL] is prevalent in tech-centric industries such as e-commerce and finance, where ensuring robust web performance is crucial for customer satisfaction and trust. Its detailed monitoring and analysis capabilities provided unique support to IT professionals in managing effective digital operations.

TransUnion

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

TechXpress

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

IT Infrastructure Monitoring