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Netskope vs Prisma Access by Palo Alto Networks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
Netskope offers cost-effective cloud security with significant savings, ease of use, and high returns, outperforming Zscaler financially.
Sentiment score
7.3
Prisma Access enhances security, reduces costs, and simplifies operations, offering great ROI and scalability with integrated insights and technology consolidation.
I have seen a return on investment with Netskope as we saved a lot of time by catching all the threats and thoroughly understanding the cases.
 

Customer Service

Sentiment score
7.1
Netskope's customer service is generally rated good to very good, with mixed feedback on response times and escalation speed.
Sentiment score
6.8
Prisma Access support is efficient and knowledgeable, but users seek faster response times and improved language-specific expertise.
They align the right people at the right time to solve our problems, providing focused support.
Most of the time, being fairly IT-savvy means most issues can be resolved internally, and when a ticket is opened, it's for something really complicated.
When asking critical questions, we did not receive responses on time, but for general queries, we received timely responses.
The product is reliable, making customer support less frequently needed.
We rarely need to contact support due to having a strong internal team and a robust product.
 

Scalability Issues

Sentiment score
7.7
Netskope is adaptable and flexible, excelling in scalability for medium to large organizations with strong infrastructure support.
Sentiment score
7.6
Prisma Access excels in scalability and flexibility, though challenges exist in extensive deployments and complex integrations at large scales.
They declare an SLA regarding delays, making it a solid solution.
The solution is easy to scale for our use case and we have approximately 8,500 users working with it.
To scale, one would need to upgrade or acquire more hardware.
Prisma Access provides significant scalability, allowing integration of different systems.
Prisma Access by Palo Alto Networks is a cloud-based solution, and from my experience, there are no issues with scalability.
 

Stability Issues

Sentiment score
7.9
Netskope is highly stable and reliable, with minor issues resolved swiftly, maintaining performance and user satisfaction.
Sentiment score
7.9
Prisma Access by Palo Alto Networks is praised for stable performance and reliability, with minimal downtime even during updates.
Regarding pricing, Netskope is quite expensive, but when compared with other solutions, it's somehow justified because it has better categorization and more granular features regarding web protection, as it allows control of HTTP methods.
Netskope has proven to be stable, which is reflected in my rating of nine out of ten.
Prisma Access by Palo Alto Networks works efficiently during peak usage times.
I think the stability of Prisma Access by Palo Alto Networks is excellent, and I would rate it ten out of ten.
GlobalProtect is a satisfying solution, and the product is robust without major stability issues.
 

Room For Improvement

Users seek enhanced SaaS visibility, integration, features like identity protection, better pricing, support, policy management, and threat detection.
Prisma Access needs better documentation, integration, and pricing, alongside UI, authentication, and global coverage improvements for enhanced user experience.
Increasing this capacity could resolve many connectivity issues.
It is important for the solution to correctly categorize websites as genuine or non-genuine, fitting them into the right category.
The solution has its own data, but users don't get much customization that perhaps would be available if they were able to extract the data from an API call and load it into a Power BI dashboard.
There is a lack of integration with third-party solutions like CrowdStrike or SentinelOne in Prisma Access by Palo Alto Networks.
Hosting it in the cloud can mitigate these issues by allowing connection through the nearest Palo Alto or Prisma Cloud regional hub.
 

Setup Cost

Netskope offers competitive pricing with significant value, generally including support, training, and is viable for enterprises seeking robust capabilities.
Prisma Access is costly but valued for comprehensive security features, though licensing complexity and extra support costs are concerns.
Netskope is cost-effective compared to similar solutions like Zscaler.
From my experience, Palo Alto is more expensive compared to solutions like Netskope and Triscale.
The pricing is on the higher side, rating it around eight to nine out of ten.
Pricing for Prisma Access and Prisma SD WAN is high due to the need for different hardware flavors like IONs.
 

Valuable Features

Netskope provides comprehensive cloud security with intuitive management, robust threat protection, and efficient real-time monitoring and deployment.
Prisma Access offers robust security features, seamless integration, and real-time alerts, making it ideal for reliable organizational protection.
Netskope is cloud-native, enabling differentiation of tenants in cloud applications, whether they are enterprise or personal, and provides control over shadow IT access.
Real-time protection enhances our security posture by providing continuous monitoring and prevention at the endpoints, which is spread across individuals working from various locations.
Having these functionalities integrated into one dashboard makes Netskope efficient and user-friendly.
These features are security-driven, providing robust protection against increasing cyber threats by integrating NG Firewalls, SD WAN, and CASB, all within a fully cloud-native solution.
One of the most valuable features of Prisma Access by Palo Alto Networks is the ability to manage on-premise firewalls.
GlobalProtect has been beneficial for its cloud security capabilities, which are vital as businesses seek hybrid options and need to support remote workers while addressing latency issues.
 

Categories and Ranking

Netskope
Ranking in Cloud Access Security Brokers (CASB)
3rd
Ranking in Secure Access Service Edge (SASE)
4th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
46
Ranking in other categories
No ranking in other categories
Prisma Access by Palo Alto ...
Ranking in Cloud Access Security Brokers (CASB)
1st
Ranking in Secure Access Service Edge (SASE)
3rd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
64
Ranking in other categories
Secure Web Gateways (SWG) (4th), Enterprise Infrastructure VPN (5th), ZTNA as a Service (2nd)
 

Mindshare comparison

As of July 2025, in the Secure Access Service Edge (SASE) category, the mindshare of Netskope is 10.9%, up from 9.4% compared to the previous year. The mindshare of Prisma Access by Palo Alto Networks is 15.8%, down from 18.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Access Service Edge (SASE)
 

Featured Reviews

Benjamin Naranjo - PeerSpot reviewer
Provides secure remote access and web navigation protection with highly customizable features
The most helpful features in Netskope are the data loss prevention module, the anti-malware module, and the integration that it has with Information Rights Management from Microsoft. It has better categorization and more granular features regarding web protection, as it allows me to control HTTP methods. I can publish WhatsApp web for my users as read-only, for example. Other providers cannot; they are only on and off, and do not have the granularity for a website to be read-only. That comes with a downside, which is that they need to regularly update their controls to support those features in those websites.
Ángel García Favieres - PeerSpot reviewer
Experience seamless networking with reliable support and enhanced security
It is all about the interface. The Prisma Access by Palo Alto Networks interface is more difficult than FortiGate. The area where we encountered most problems was the permissions system. When the client wanted to give me access, they did not want to give me super admin access because they wanted me to have access only for specific tasks. We had significant trouble with configuring those permissions and making them work, as there are many options on the permissions panel. The permissions tab should be more generalized. There are so many options that you always have to open a case for technical support. The technical support team resolved these issues effectively, but this remains an area for improvement.
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Use our free recommendation engine to learn which Secure Access Service Edge (SASE) solutions are best for your needs.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
9%
Insurance Company
5%
Computer Software Company
13%
Manufacturing Company
12%
Financial Services Firm
12%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify and manage cloud applications, protecting your sensitive data from exfiltration....
What do you like most about Netskope CASB?
The product's analytics part is pretty fine.
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure access service edge (SASE) designed to deliver network security in a cloud-deliver...
What do you like most about Prisma Access by Palo Alto Networks?
The most valuable features of the solution are in the areas of the secure remote access it provides while also being user-friendly.
What is your experience regarding pricing and costs for Prisma Access by Palo Alto Networks?
From my experience, Palo Alto is more expensive compared to solutions like Netskope and Triscale.
 

Also Known As

Netskope CASB
Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager, Prisma SaaS by Palo Alto Networks, Prisma Access
 

Overview

 

Sample Customers

NetApp, Genomic Health, Caterpillar, Apollo, Pandora, Continental Resources, Fractal, infinera, Tesla
Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack
Find out what your peers are saying about Netskope vs. Prisma Access by Palo Alto Networks and other solutions. Updated: July 2025.
863,641 professionals have used our research since 2012.