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Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What needs improvement with Netskope CASB?

Please share with the community what you think needs improvement with Netskope CASB.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
18 Answers
Director at Irangers International Inc.
Real User
Top 20
28 June 22

The dashboard performance could be much better and faster, but because it is a complicated product, it takes time for the dashboard to process.

EricBouwmeester - PeerSpot reviewer
ICT Operations and Security Lead at Kingston City Council
Real User
02 June 22

It needed some fine-tuning on core business sites that we used, which were sensitive to what we term a man-in-the-middle certificate by design. Some sites were not tolerant because they presented as potentially malicious. So, we just had to make some tweaks so that it would bypass or interpret it. The features that we would like to see are available but require additional investment. We wanted more of the CASB type feature set, which was at a higher subscription cost, and we didn't have budget for it. We just went with their standard offering, which was the secure web gateway.

Cyber Security Engineer at a tech services company with 51-200 employees
19 May 22

Netskope CASB can improve by working more similarly to a VPN technology instead of a proxy. They then could have visibility on the endpoint device. Most clients have some tools where they check the endpoint health or other things, such as the security posture, or if they want to access the resources. For example, if they should have antivirus running, this kind of posture check should be available but it is missing.

Conseiller Senior DevSecOps at a financial services firm with 10,001+ employees
Real User
27 December 21

Third party integration with other cloud applications could be improved. Sometimes the API won't be working, but Netskope is taking it seriously. They accept all the feature requests, and they are trying to provide whatever we ask from them. What we are consuming right now is almost perfect. This is a cloud-based application, not in-house, so we can't change the interface. But for UI, sometimes we ask them to give us some more visualization and features. For instance, if you are uploading a dictionary and use that dictionary file containing anything from the dictionary blockage protection, we can't see it. Each time we have to upload a new one and override the old one. We can't visualize it, so we have asked them for a feature request and they're working on it. There are many small things regarding feature requests that we are doing day to day, and they are working on it. Some of the features are there, but they are hard to find. The only thing we are looking for now is integration with the MacBook. Even with a MacBook, everything is going well. With a MacBook, the Catalina client is working fine. The new version, which releases monthly, is working fine. The only problem we are facing is with the big server, so they're working on it.

SUDIPTABISWAS - PeerSpot reviewer
Senior Manager - Information Technology at Emami Ltd
Real User
Top 5
01 November 21

There is no real room for improvement that I can think of. Most of the features meet our requirements. I don't see anything that can be improved now. If something would need improvement I would offer the suggestion and I believe it would be taken care of. Support services could definitely be improved. Support is the one area that can always use improvement. It's an evolving thing, so based on demand and based on market requirement and the way market is moving towards.

Head Of Information Security at a manufacturing company with 1,001-5,000 employees
Real User
Top 5
03 August 21

There could be better integration with other solutions.

Learn what your peers think about Netskope CASB. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
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Executive at a computer software company with 11-50 employees
Top 10
24 May 21

The solution is always evolving and adding new features. However, I can't think of an area where it is specifically lacking per see. I'm a reseller, so anytime we can get the solution cheaper I'm for that. From a pricing perspective, that wouldn't hurt. Their partner piece could be a little bit stronger than what it is right now. The solution is still pretty new to the CASB environment.

Lead Cloud Security Practice at Vincacyber
Top 20
24 May 21

There should be some granular custom roles that are not available. However, this is on the road map. There are many devices that do not have the Zero Trust feature and other enhancements available which they should have. In an upcoming release, they need to improve the reverse proxy. There are only a limited amount of applications that support it and are not able to be managed. Additionally, there should be improvements in the policy structure to restrict scrolling up and down.

Lead - Information Security at a tech services company with 10,001+ employees
Real User
Top 5
16 February 21

Setting up policies is something that we having been doing, and if the vendor were to provide example use cases that included different implementation options then it would be very useful for us. They should include a playbook that includes how to create multiple run loops, which would allow us to implement some level of automation.

End User Computing Specialist at a computer software company with 51-200 employees
Real User
Top 20
13 February 21

It should have user behavior analysis and diverse analysis.

Head of Pre-Sales at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
30 December 20

From the product perspective, I think they should do much more marketing from their end because it's a Gartner Leader Product. Tech-wise, I don't see any loopholes that I would say need improvement. They could improve their mobile agents as they have some limitations.

Information Technology Sourcing Lead - Global Procurement Shared Services at a consumer goods company with 10,001+ employees
Real User
Top 20
23 December 20

They can focus more on ease of admin, ease of use, and ease of migration. Migration should be simple for companies that are using a different platform and would like to move to Netskope. Everyone looks for a simple migration. They can also focus more on cloud services and cloud trends. They have to see the cloud market, and they should try to compete with Zscaler and other players. They should also work on licensing costs.

Storage and Backup Team Leader at a computer software company with 1,001-5,000 employees
Real User
Top 20
05 December 20

It's important that they review the NTP connection in relation to emails. Currently, this information is not covered by Netskope in terms of documentation or support. The configuration in the cloud model could be improved upon.

Founder and CEO at a consultancy with 51-200 employees
Real User
15 September 20

The initial setup is complex and should be simplified.

Benjamin Fang - PeerSpot reviewer
Solutions Architect at a tech services company with 201-500 employees
Real User
10 September 20

I think the customer support could be improved. I think they're improving but it's not that great yet. I'd like to see more integration included in the solution, maybe like a host-based firewall.

IT Security Manager (Regional) at Noble Grp
Real User
01 June 20

When we first deployed the solution we encountered some minor compatibility issues with another proxy polar, Bitscaler. It would play up and sometimes we'd get a blue screen. It was rare and the only issue we encountered with Netskope. I would really like to see an improvement in compatibility with other platforms as it relates to issues as mentioned above. It would help to get rid of minor bugs and glitches.

Senior Vice President - Enterprise Architecture and Information Security at Stearns Lending
Real User
18 March 19

Better debugging tools to identify operational concerns, e.g., "Netskope is slow", and the only way to prove it's not is to disable it — no data on time taken for different hops.

MasahiroMiura - PeerSpot reviewer
General Manager at a tech vendor with 201-500 employees
Real User
18 February 19

I would like to have an identity theft protection function.

Related Questions
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Oct 31, 2021
See 1 answer
31 October 21
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify and manage cloud applications, protecting your sensitive data from exfiltration. It provides visibility of how all SaaS applications are used in your environment. It makes setting up policies easy, and it has special policies to protect integrated apps. It is difficult to scale up. The infrastructure tends to stall when trying to keep pace with high loads. Although it provides basic protection features like the interpretation of firewall logs, it shows the user access to apps. It shows issues comparing the reports with the firewall logs. Overall, it presents a simple approach to web traffic control. Zscaler, on the other hand, is a complete security stack as a service for the cloud. It is designed to reduce the complexity of traditional secure web gateway approaches. It provides scaled protection to users and entities. We use Zscaler and can say we like it very much. It provides secure internet with full encryption. It is easy to use, and you can easily monitor how your users and entities use SaaS applications. It also controls your bandwidth with a load balancer. So if you are looking for smooth internet access and secure connections across devices, it may be just the solution for you. The integration with MS365 is not the easiest, and it slows email uploading and downloading. However, we heard of other users that integrated Zscaler with Azure and were satisfied. We encountered a few issues, but the vendor solved them. There were some false positives and the setup could be easier. If you have a lot of users on mobile, it may not be the best option. Conclusions Zscaler is a superior solution for businesses of all sizes. Although the setup requires some expertise, it still provides a complete solution that offers good value for money.
Tim Thomasson - PeerSpot reviewer
Information Security Specialist at a insurance company with 1,001-5,000 employees
Nov 01, 2017
I work for a medium-sized regional insurance company.  We currently have no CASB solution, and we're evaluating vendors now.  Specifically, we're looking at: - Microsoft Cloud App Security - Skyhigh - Netskope - Bitglass - CipherCloud Does anyone currently use, or has previously used, those products?  I'd love some pros and cons regarding them. Thank you!
2 out of 10 answers
Stuart Berman - PeerSpot reviewer
CTO at a tech company with 11-50 employees
03 October 17
We have used Skyhigh Networks for three years and very happy with it. Over the years they have added new capabilities. The original service provided an inventory of cloud applications that our internal people accessed as well as statistics and risk ratings and configuration guidance to block access. Over time they added more functions such as "protect" services for cloud applications like Microsoft O365 and Google Apps that provide protection for users regardless of whether they are on our network or anywhere on the Internet. We see the service as very effective and they have improved capabilities over the years such as improved reporting.
Earl Clark - PeerSpot reviewer
President with 1-10 employees
03 October 17
No help on any of these, but thanks for the question. For a holistic approach (because anything less is insufficient), I've begun using Sophos appliances, services, and endpoint protection which all speak with each other and really fortify a network on all fronts. Services take up resources, so be sure to invest in an appliance powerful enough to serve all your endpoints effectively. Hope this helps.
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