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NetApp Cloud Backup vs Unitrends comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.5
Users report substantial cost savings, efficiency, ease of use, and reliable performance with NetApp Cloud Backup, enhancing operational continuity.
Sentiment score
1.0
Unitrends users report varied ROI experiences, highlighting efficiency gains but stress understanding infrastructure for optimal results.
 

Customer Service

Sentiment score
6.6
NetApp Cloud Backup is praised for its efficient customer service, knowledgeable support staff, and detailed documentation, despite occasional delays.
Sentiment score
8.8
Unitrends' customer service is highly effective and proactive, though some customers suggest improvements in response times.
They remained dedicated during more complex problems, such as connecting to their external backup appliance.
Manager, Information Technology at a hospitality company with 201-500 employees
 

Scalability Issues

Sentiment score
7.9
NetApp Cloud Backup is highly scalable, performs well in cloud environments, and integrates seamlessly with Microsoft Azure for disaster recovery.
Sentiment score
6.2
Unitrends offers scalable solutions with ease of management, but affordability is a concern for large hardware upgrades.
 

Stability Issues

Sentiment score
8.7
Users commend NetApp Cloud Backup for its stability, efficient large workload handling, strong integration, and minimal downtime during data restoration.
Sentiment score
7.2
Unitrends is rated highly for stability, with minor backup issues and occasional technical support needed, reflecting strong performance.
 

Room For Improvement

NetApp Cloud Backup users need better integration, KPI handling, ITSM support, and ease of use, with cost-effective comparisons to competitors.
Unitrends requires improvements in user interface, setup simplicity, support efficiency, pricing, cloud features, and VMware backup management.
I would evaluate the impact of Unitrends' ransomware detection for strengthening our data security measures as somewhat misleading.
Manager, Information Technology at a hospitality company with 201-500 employees
 

Setup Cost

Enterprise buyers appreciate NetApp Cloud Backup's cost-effective pricing, though virtual NetApp hosting is pricier than general cloud hosting.
Unitrends pricing is initially competitive but costly upon renewal; transparency, hardware inclusion, and negotiations often justify expenses.
 

Valuable Features

NetApp Cloud Backup is praised for its simplicity, seamless integration, efficiency, data protection, scalability, user-friendliness, reliability, and cost-effectiveness.
Unitrends offers reliable backup and disaster recovery with cloud replication, instant recovery, analytics, cross-compatibility, and efficient reporting.
The impact of Unitrends' instant recovery features on strengthening data security measures is significant.
Manager, Information Technology at a hospitality company with 201-500 employees
 

Categories and Ranking

NetApp Cloud Backup
Ranking in Backup and Recovery
31st
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
4
Ranking in other categories
Deduplication Software (9th), Disk Based Backup Systems (5th), Cloud Backup (34th), Cloud Storage Gateways (6th)
Unitrends
Ranking in Backup and Recovery
25th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Backup and Recovery category, the mindshare of NetApp Cloud Backup is 0.7%, up from 0.2% compared to the previous year. The mindshare of Unitrends is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Unitrends0.7%
NetApp Cloud Backup0.7%
Other98.6%
Backup and Recovery
 

Featured Reviews

MS
Solutions Architect at SC PROSERVICECORP SRL
Offers protection and does scanning of the data in the storage
NetApp has a nasty way of dealing with the license for the product's on-premises virtual NetApp appliance that you need in your whole architecture, and it is not directly linked to NetApp Cloud Backup. It is not a feature that I want to change in NetApp Cloud Backup because the cloud backup service is architectured in a way that makes it available to users, so it looks pretty good to me. When you go to the other side, you can see what you want to have on-premises for the main side in order to have backup in the cloud via NetApp Cloud Backup. With the on-premises part, you need to have either a physical NetApp or a virtual NetApp. You only have two options for primary storage from the network. In the physical cases, it is pretty straightforward as you have pricing and something like a grid with your NetApp. The sales representatives explain how much it will cost you to have some physical NetApp storage based on performance, types, and so on. The support contracts are for three or five years. When it comes to the virtual NetApp, you can run on top of an existing VMware tool or a recent cluster; it gets nasty because they do not let you change the licensed server. Once you deploy a virtual NetApp with a licensed server that you have on-premises, you migrate off from that, but NetApp does not let you change the licensed server, which should be really simple.
Derek Schneider - PeerSpot reviewer
Manager, Information Technology at a hospitality company with 201-500 employees
Daily recovery tests have validated restore readiness and ensured consistent data protection
The best features of Unitrends include the daily reporting functionality. When backups fail, it is obvious in the logs what caused the issue. Most times it is a credential problem, which is relatively easy to resolve. Though I have experienced a few more challenging issues, nothing has affected critical backup restore functionality. Every time I have needed to restore something, it has worked successfully. The support team is readily available when I need assistance, and they help walk me through issues, solving them within a reasonable timeframe. The automated backup scheduling feature has helped our organization in managing backup timelines and consistency by handling all the work automatically. We set the schedule, breaking things into smaller chunks since our main common area for files is large. I have staggered the backups so some areas receive more attention than others, particularly for less active data. Adding, removing, excluding, and inputting elements is straightforward. The system makes it simple to schedule portions and generate reports on their functionality. The impact of Unitrends' instant recovery features on strengthening data security measures is significant. I generally use instant recovery when restoring specific files or instances where we need data that has changed. The process involves loading the backup, selecting the desired version, waiting for it to unpack, and retrieving the file. Every restore attempt has been successful. I run instant recovery daily in test mode on two virtual machines. I use it to test my domain controller and file server to ensure they communicate properly in the test environment. This ensures that in case of failure, I can activate the recovery and restore server functionality.
report
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Construction Company
13%
Healthcare Company
6%
Retailer
6%
Manufacturing Company
16%
Retailer
11%
Construction Company
10%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise16
Large Enterprise8
 

Questions from the Community

What's the 3-2-1 data protection that NetApp Cloud Backup offers?
Hi, the 3-2-1 data protection from this product is related to a backup strategy with the same name. I'm assuming you don't know about it so I'll tell you in a few words. In its essence, this backup...
Is NetApp Cloud Backup secure for backup?
I've just started using NetApp Cloud Backup but my initial reason behind choosing it in the first place is that they advertise their high-security approach. So basically, they give you ransomware p...
Is NetApp Cloud Backup expensive in your opinion?
It depends on how much exactly you count as expensive. For me, NetApp Cloud Backup isn't too expensive. I say that based on the services it provides and on the way it provides them. I think it's im...
What needs improvement with Unitrends?
I would evaluate the impact of Unitrends' ransomware detection for strengthening our data security measures as somewhat misleading. The ransomware detection from the appliance incorrectly identifie...
What is your primary use case for Unitrends?
Our main use case for Unitrends is taking our on-premise virtual machines or bulk data store and backing it up on a daily basis, or more frequently depending on requirements, and testing the virtua...
What advice do you have for others considering Unitrends?
Regarding Unitrends' integration with leading cloud services, I utilize Spanning, which handles Microsoft 365 environment backup for a location without direct file server access. Their SharePoint d...
 

Overview

 

Sample Customers

Information Not Available
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
Find out what your peers are saying about NetApp Cloud Backup vs. Unitrends and other solutions. Updated: March 2026.
885,667 professionals have used our research since 2012.