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N-able Cove Data Protection vs StorageCraft ShadowXafe [EOL] comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

N-able Cove Data Protection
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
24
Ranking in other categories
Backup and Recovery (28th), Cloud Backup (19th), SaaS Backup (10th), MSP Backup (2nd)
StorageCraft ShadowXafe [EOL]
Average Rating
0.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Grace Myna - PeerSpot reviewer
HR Consultant
Secure reminders have improved HR document control and support better client deadline management
I really love the reminders feature of N-able Cove Data Protection because I have many dates to keep in mind while working with multiple clients. The access settings are important for me too, and the fact that HR documents are personal means I do not want everyone seeing everything, especially because in HR we talk mostly about confidentiality. It is important that not everyone gets to see everything unless they have access, and I also appreciate being able to tell which copy is the final one. The reminders feature stands out for me the most because I deal with many dates and deadlines. The reminders work well for me in practice because they make it easy for me; I do not have to keep checking my calendar, even though I also use other calendars such as Calendly. The reminders come in handy because I do not have to keep going back to that, helping me ensure that I meet deadlines and do not miss client meetings, making it easier for me to stay organized.
reviewer1281621 - PeerSpot reviewer
Founder/CEO at a tech services company with 1-10 employees
An expensive next-generation data recovery and backup software solution with poor data restoration
Their restoration protocols could be better. I pulled all my clients out of their cloud mostly because I wasn't confident that they could restore out of the cloud. This was backed up by friends who had been burned by stuff like that. We moved away because of the lack of resources to restore from a potential catastrophic failure. It's challenging, and in some cases, they couldn't do it because they didn't have enough resources. For example, if there was a major disaster, and everybody needed their images out of the cloud, they couldn't give them to everybody.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With the monitoring it enables us to keep track, and it's more efficient, so it enables us to spend less time fixing backup issues for our customers."
"N-Able, as a whole, has given me the RMM solution that I desire and the backup solutions that I desire."
"We've got twenty-seven different clients right now using Cove and our success rate on backups, taking out all the variables like computers being offline or crashing, is about a 95% to 99% success rate at all times."
"Now, we're able to offer an extremely well-priced solution to our clients that is thousands of dollars less than any of the competitors I've used."
"The ability to back up, restore, and do different types of testing for the preventative maintenance has really increased our importance to these clients because they see the value in how fast we can get them back up and running. We're saving them money in that way."
"The integration of N-able Cove Data Protection into our existing infrastructure is easy."
"The reliability and the confidence that we have in this product is extremely high."
"One of the bigger features and advantages of the solution is that it is easy to integrate with my RMM which is also N-able."
"I like that they have some new devices that are simpler to use because they kind of tie right into the cloud."
"The technical support has been very good."
"The most valuable feature is the backups."
 

Cons

"We would like to have better reporting."
"I have some issues with the agent failing on workstations. I've had to completely uninstall several of them, delete everything, and start over to get them to work."
"Having the licensing available for partners to be able to take advantage of testing without paying would make a big difference."
"During the other 10% of the time when I have a problem, it's a mess."
"This solution is not very good for image restores, but really excellent for files, databases and System State restores."
"There could be a possibility to create a local NAS backup for infrastructure."
"Currently you can't dump the files that were backed up. You have to use the web interface and you can only see 30 files at a crack."
"For the MSP side, they could have more of a "security user" that can go in and only see certain clients. If you give somebody access as a technician, they can see all the clients."
"Their restoration protocols could be better. I pulled all my clients out of their cloud mostly because I wasn't confident that they could restore out of the cloud. This was backed up by friends who had been burned by stuff like that. We moved away because of the lack of resources to restore from a potential catastrophic failure. It's challenging, and in some cases, they couldn't do it because they didn't have enough resources. For example, if there was a major disaster, and everybody needed their images out of the cloud, they couldn't give them to everybody."
"StorageCraft ShadowXafe should improve the on-premises console management controls and protection and recovery."
"I wouldn't use it. It failed me every time I tried to use it in a real-life scenario."
 

Pricing and Cost Advice

"The price isn't extreme, but I'd love to pay less."
"Cove only takes the data you have on the physical server. I can back that up for long periods of time, and I don't accrue high charges to have the data in the cloud. It stays at one rate. This allows me to forecast payment for the next one or two years and show clients their estimated growth."
"The cost is around ten dollars per workstation a month and that includes a certain amount of data."
"I believe that the price is very reasonable in comparison to other options. It is cheaper than both Redstor and Acronis and, since we are now using our own on-premise cloud, there is absolutely no comparison since we have unlimited storage rather than paying per gigabyte used for their onsite storage. We are currently able to backup fifty computers for the same price that we use to backup five computers."
"The pricing, for now, is good. The package that they gave us recently is pretty good. It depends on how many clients you have, and you pay for certain terabytes per license. These terabytes, if not used, are pooled together."
"The pricing of SolarWinds seems to be fair compared to the rest of the industry."
"N-able Cove Data Protection is an averagely-priced product."
"The pricing is affordable. N-able Cove Data Protection has a direct-to-cloud architecture, but it also allows saving backups locally without extra storage costs."
"They are more expensive than some of the others out there. We have gone away from their cloud due to pricing."
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Top Industries

By visitors reading reviews
Comms Service Provider
13%
Construction Company
10%
Manufacturing Company
10%
Outsourcing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise3
Large Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for N-able Backup?
We have not needed interns for a long time. For the one year, we did not need an intern because initially, we wanted interns because sometimes our team would be overwhelmed.
What needs improvement with N-able Backup?
For now, I do not have anything else to add about the features apart from the confidentiality aspect; it helps me ensure that HR documents are personal, so someone who does not have access to them ...
What is your primary use case for N-able Backup?
My main use case for N-able Cove Data Protection is to rely on it mostly for HR related documents, and I have been using it for quite some time. I normally open it when I need to check signed docum...
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Also Known As

N-able Backup, SolarWinds Backup, SolarWinds MSP Backup & Recovery, SolarWinds MSP Backup
ShadowXafe
 

Overview

 

Sample Customers

Computer Depot, Leading Edge Computers, IT Logic Australia
Kawasaki, NASA, Amazon, Sonic, Callaway
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