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N-able Cove Data Protection vs StorageCraft ShadowXafe [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

N-able Cove Data Protection
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
24
Ranking in other categories
Backup and Recovery (28th), Cloud Backup (20th), SaaS Backup (10th), MSP Backup (2nd)
StorageCraft ShadowXafe [EOL]
Average Rating
0.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Grace Myna - PeerSpot reviewer
HR Consultant
Secure reminders have improved HR document control and support better client deadline management
I really love the reminders feature of N-able Cove Data Protection because I have many dates to keep in mind while working with multiple clients. The access settings are important for me too, and the fact that HR documents are personal means I do not want everyone seeing everything, especially because in HR we talk mostly about confidentiality. It is important that not everyone gets to see everything unless they have access, and I also appreciate being able to tell which copy is the final one. The reminders feature stands out for me the most because I deal with many dates and deadlines. The reminders work well for me in practice because they make it easy for me; I do not have to keep checking my calendar, even though I also use other calendars such as Calendly. The reminders come in handy because I do not have to keep going back to that, helping me ensure that I meet deadlines and do not miss client meetings, making it easier for me to stay organized.
reviewer1281621 - PeerSpot reviewer
Founder/CEO at a tech services company with 1-10 employees
An expensive next-generation data recovery and backup software solution with poor data restoration
Their restoration protocols could be better. I pulled all my clients out of their cloud mostly because I wasn't confident that they could restore out of the cloud. This was backed up by friends who had been burned by stuff like that. We moved away because of the lack of resources to restore from a potential catastrophic failure. It's challenging, and in some cases, they couldn't do it because they didn't have enough resources. For example, if there was a major disaster, and everybody needed their images out of the cloud, they couldn't give them to everybody.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For starters, this is one of few databases that allow us to backup MySQL databases, most others only support Microsoft SQL. This solution also has a very user-friendly interface accessed through a web browser. Additionally, backups can be easily configured through N-able Backup."
"N-Able, as a whole, has given me the RMM solution that I desire and the backup solutions that I desire."
"Of all the IT companies that we deal with as suppliers, I'm pretty sure they are the best that we have ever dealt with."
"The user interface is the most valuable. It gives us the ability to check everything. With more than 100 endpoints running that software, I like the ability to quickly check that everything is working correctly. That's one of the biggest selling points."
"We use a neat feature called VDR status, Virtual Disaster Recovery status. It only works on servers... It's automated. Once or twice a month it will virtually mount the backup and provide a screenshot and advise whether or not there have been any errors."
"It's their cloud, it's their storage. I don't have to buy a space on Amazon or Google's cloud and then use their software to push it. That works well for me. This way, I don't have to worry about another option or the opportunity that there might be a credential leak."
"The ability to back up, restore, and do different types of testing for the preventative maintenance has really increased our importance to these clients because they see the value in how fast we can get them back up and running. We're saving them money in that way."
"The most valuable aspect is the added protection of having a cloud-based backup service. It provides redundancy in case of data loss."
"The most valuable feature is the backups."
"I like that they have some new devices that are simpler to use because they kind of tie right into the cloud."
"The technical support has been very good."
 

Cons

"N-able Cove Data Protection for Microsoft 365 is an area with shortcomings that need improvement."
"N-able Cove Data Protection does not provide a lot of SaaS backup products, which is an area they can improve. Additionally, there are some limitations on the storage side, where I cannot have a lot of employees backing up their data."
"There aren’t any challenges. Regarding the additional features, Cove is limited to disaster recovery with Azure. It would be great to make disaster recovery compatible with AWS."
"The only reason I wouldn't give them a ten out of ten is we aren't able to restore in the cloud and test everything out as we can on Datto, without having to download the full image onto bare metal hardware."
"We don't use the solution’s automated recovery testing because SolarWinds made me cross."
"An area for improvement that would really work out well would be if there were a little bit more of an elegant handshake relationship between SolarWinds RMM and the PCs that are being backed up, to advise regarding "up" status... Since RMM is an agent that feeds back that a machine is alive and on, I don't see any reason why they can't either tap into that one feature or build the same exact polling within the backup agent, to update right away and say the system is online or offline."
"Having the licensing available for partners to be able to take advantage of testing without paying would make a big difference."
"The reporting feature and functionality need improvement."
"Their restoration protocols could be better. I pulled all my clients out of their cloud mostly because I wasn't confident that they could restore out of the cloud. This was backed up by friends who had been burned by stuff like that. We moved away because of the lack of resources to restore from a potential catastrophic failure. It's challenging, and in some cases, they couldn't do it because they didn't have enough resources. For example, if there was a major disaster, and everybody needed their images out of the cloud, they couldn't give them to everybody."
"I wouldn't use it. It failed me every time I tried to use it in a real-life scenario."
"StorageCraft ShadowXafe should improve the on-premises console management controls and protection and recovery."
 

Pricing and Cost Advice

"When you have a device/appliance on the site quite a lot of the other enterprise class backup people insist that you have their appliance, which is frankly offensively expensive. Because when you pry the top off, it's just a standard 19-inch tin box with a standard Intel I5 in it, some RAM, and a hard drive. Then, you go, "Why have they just charged me 5,500 quid for a box, which I could have probably build for under 500." Whereas, with the SolarWinds product, they don't have that. The backup appliances that we have onsite are just plain cooking PCs. We can build our own machines, which is reflected in the price that we can offer a customer."
"The cost is around ten dollars per workstation a month and that includes a certain amount of data."
"The pricing is affordable. N-able Cove Data Protection has a direct-to-cloud architecture, but it also allows saving backups locally without extra storage costs."
"There is no per node cost, at least not the way I am doing it. I am on bulk. New customers can be set up on a trial, where they can get things all squared away, then they can switch over to being a billed customer."
"The pricing, for now, is good. The package that they gave us recently is pretty good. It depends on how many clients you have, and you pay for certain terabytes per license. These terabytes, if not used, are pooled together."
"N-able Cove Data Protection is an averagely-priced product."
"The pricing of SolarWinds seems to be fair compared to the rest of the industry."
"The pricing is very competitive and it's well worth the price."
"They are more expensive than some of the others out there. We have gone away from their cloud due to pricing."
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Top Industries

By visitors reading reviews
Comms Service Provider
13%
Construction Company
10%
Manufacturing Company
10%
Outsourcing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise3
Large Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for N-able Backup?
We have not needed interns for a long time. For the one year, we did not need an intern because initially, we wanted interns because sometimes our team would be overwhelmed.
What needs improvement with N-able Backup?
For now, I do not have anything else to add about the features apart from the confidentiality aspect; it helps me ensure that HR documents are personal, so someone who does not have access to them ...
What is your primary use case for N-able Backup?
My main use case for N-able Cove Data Protection is to rely on it mostly for HR related documents, and I have been using it for quite some time. I normally open it when I need to check signed docum...
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Also Known As

N-able Backup, SolarWinds Backup, SolarWinds MSP Backup & Recovery, SolarWinds MSP Backup
ShadowXafe
 

Overview

 

Sample Customers

Computer Depot, Leading Edge Computers, IT Logic Australia
Kawasaki, NASA, Amazon, Sonic, Callaway
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