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Motadata ServiceOps vs Serviceaide ChangeGear comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Motadata ServiceOps
Ranking in IT Service Management (ITSM)
38th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Patch Management (39th)
Serviceaide ChangeGear
Ranking in IT Service Management (ITSM)
30th
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
14
Ranking in other categories
Help Desk Software (31st)
 

Mindshare comparison

As of February 2026, in the IT Service Management (ITSM) category, the mindshare of Motadata ServiceOps is 0.9%, up from 0.5% compared to the previous year. The mindshare of Serviceaide ChangeGear is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
Serviceaide ChangeGear1.1%
Motadata ServiceOps0.9%
Other98.0%
IT Service Management (ITSM)
 

Featured Reviews

reviewer1634292 - PeerSpot reviewer
Technical Officer at a tech services company with 11-50 employees
Responsive technical support and an easy initial setup but needs better asset management
We found the initial setup to be surprisingly straightforward. It's not overly complex and difficult, and the ease of setup is a great selling point. We started to do it on our own as it was so straightforward. There is a beginner's guide on their website which you can use. It's a very good toolbox and very useful. Basically, all you need to do is start up your virtual machine inside or outside, put in some passwords, and run one or two commands as directed and it's up and ready to go. The only thing that may take a while is the configuration process. Otherwise, the deployment is relatively fast. In about two weeks it's completely done. We have two or three people involved in the maintenance aspect of the product
UA
Enterprise Solutions & Services Head at Duroob Technology
A fairly stable solution that’s highly mature, but has a poor user interface
The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The documentation for beginners is easily available online and very useful."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
 

Cons

"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise11
 

Also Known As

Motadata IT Service Management, Motadata ITSM
Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
 

Overview

 

Sample Customers

Satcom Infotech
Oakwood Systems Group
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: January 2026.
881,757 professionals have used our research since 2012.