We compared Monday.com and Siebel CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Users have reported that the initial setup process for Siebel CRM is challenging.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Customers find the setup cost of Siebel CRM to be expensive and a cause for concern.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say it’s difficult to navigate.
"There are many incredible features, however, the ability to tag each other in comments, mark out progress, and get alerts through the app keeps us moving forward."
"Monday is the perfect time management tool."
"In general, this solution is very user-friendly."
"It's very easy to use. When we were trying to pick a system, we looked at Asana, Jira, and other platforms, and they were very cluttered. But monday.com is very user-friendly. As a user, everything is very clear. You don't need to be too tech-savvy to understand it and it's very easy to pick up on and learn."
"The analytics view is very powerful with Gantt charts and multiple chart visualizations."
"I love the ability to communicate within the app itself by leaving comments."
"monday.com increased the efficiency of the teams using it, thereby decreasing costs. We needed fewer people to do the same amount of work once the tasks were organized and presented in a simple way."
"I love the time-tracking feature."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"The solution is scalable."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."
"The flexibility is very good."
"Siebel CRM has a strong database model, workflow and integration tools."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"There should be on-screen PC/Mac notifications when the website/service is not open on the screen."
"I'm unable to send messages or update any projects from my tablet or cell phone which makes it hard when you are in the field all day and can't be at your desk."
"The marketing notification emails from Monday.com are really poor and of little value to the user."
"The docs could be improved."
"There have recently been a lot of lagging and loading delays with saving."
"Constant updates mean the service is down sometimes, which isn't ideal."
"The user admin module could be more accessible."
"Though it offers full customizability, the table is an area where the product's performance is not quite up to the mark."
"The solution itself is very heavy."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"The tool took a lot of time to deploy."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
monday.com is ranked 1st in CRM with 222 reviews while Siebel CRM is ranked 5th in CRM with 17 reviews. monday.com is rated 9.4, while Siebel CRM is rated 7.8. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Microsoft Project, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud. See our Siebel CRM vs. monday.com report.
See our list of best CRM vendors and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
