Pega CRM vs monday.com comparison

monday.com and Pega are both solutions in the CRM category. monday.com is ranked #7 with an average rating of 8.4, while Pega is ranked #16 with an average rating of 7.6. monday.com holds a 1.9% mindshare in CRM, compared to Pega’s 0.7% mindshare. Additionally, 98% of monday.com users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

monday.com

Read 227 monday.com reviews

4,891 Views
1,907 Comparison Views

98% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

927 Views
630 Comparison Views

100% willing to recommend

monday.com

Pega CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 5, 2025

Pega CRM and monday.com operate in the CRM and work management space. While monday.com is preferred for its pricing and ease of deployment, Pega CRM is recognized for its advanced features and customization.

Features: Pega CRM offers significant automation with AI analytics, out-of-the-box workflows, and enterprise-scale process automation. monday.com provides user-friendly visual task tracking, flexible workflows, and comprehensive project management tools.

Room for Improvement: Pega CRM could streamline its complex setup process and reduce initial costs. monday.com could enhance monitoring capabilities, improve granularity in task management, and offer more integrations.

Ease of Deployment and Customer Service: Pega CRM requires a complex and tailored setup with strong support for deployment. monday.com focuses on quick and simple integration, supported by responsive customer service.

Pricing and ROI: Pega CRM involves higher setup costs but aims for substantial ROI through efficiencies. monday.com offers more affordable pricing, targeting ROI through team productivity.

To learn more, read our detailed Pega CRM vs. monday.com Report (Updated: September 2025).

Buyer's Guide

Pega CRM vs. monday.com

September 2025

Download the complete report

Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

monday.com

Ranking in CRM

7th

Average Rating

9.4

Reviews Sentiment

7.4

Number of Reviews

227

Ranking in other categories

Project Portfolio Management (6th), Project Management Software (2nd), Marketing Management (6th), Opportunity Management (5th)

Pega CRM

Ranking in CRM

16th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of monday.com is 1.9%, down from 4.4% compared to the previous year. The mindshare of Pega CRM is 0.7%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
monday.com for Enterprise	1.9%
Pega CRM	0.7%
Other	97.4%

CRM

Featured Reviews

Alan Chiou

PM at Galaxy Software Services

User-friendly interface simplifies project management but it requires stable connectivity

We primarily use monday.com for project management within our department, which includes sales, operations, and engineering monday.com makes it very easy to input any information. The style and format are user-friendly, making it practical for our needs despite some network issues. The need for…

Read full review

Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automation is definitely a favorite of mine."

"The most valuable aspect of the solution is the fact that we can make the tool as we want, in the way it is the most useful for us."

"I really really like the sort by name or dates functions as they toggle and make being able to offer super-quick organization a breeze, especially when client-facing."

"I like the ability to customize so that we can create a system that works for us, and easily iterate it as things change."

"It allows us to know in advance when each part of the project would be finished, and thus optimize our time."

"It has helped us to divide work by assigning tasks and forecasting how busy we will be in the future."

"The solution is easily scalable."

"I especially like the dashboards where you can combine info from different boards into one."

More monday.com pros

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"The product's deployment phase was easy."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"The solution is very easy to use."

"The case management feature is really valuable."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

More Pega CRM pros

Cons

"The tool is beneficial for some businesses yet prohibitively expensive for others."

"Sometimes the limit of parts on a board (500 units) can inhibit growth."

"Making adjustments to the My Work section that it includes deadlines for multiple columns on a board instead of just one would be very useful."

"While great, the shareable boards lack some features that normal boards possess and that’s a big burden for us."

"Being able to create 'sub-teams' so people in these teams can be assigned to tasks in one go and receive updates on the progress of tasks would be useful."

"They could offer more packages. There seems to be a gap in price between package offers. One has as much as a $30 difference."

"Even when the person leaves the team, he/she can still access all the files he/she created."

"It would be good to include more automated features that are easy to set up between different boards."

More monday.com cons

"The solution has room for improvement around decisional and real-time data analysis."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"The UI is lagging and needs to be improved."

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"They should enable the data-driven streaming feature inside it."

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

More Pega CRM cons

Pricing and Cost Advice

"monday.com is pretty affordable. It's cheaper than Asana. There are four tiers, including a free version. The free version is fine if you don't have any complex projects. One of the most advanced plans is around $16 per month per user."

"It's quite expensive when it goes to the enterprise license. Other tools like Jira cost 5 a month, and then their enterprise license is 38 a month, which is quite expensive for what we can do. It's £500 for a tool on a large enterprise. I'd have hoped that enterprise costs go down, not up. The pro license is £14, and then everything else is much more expensive, which is another barrier for us to adopt because other comparable tools are much more affordable when you have such a high multiplier as well."

"I rate the tool's pricing a six out of ten."

"The pricing is totally fair. I don't have any issues with it."

"The project manager would be responsible for any licensing fees. As an end-user, we just follow suit."

"monday.com's pricing is fair compared to its competitors, although it is a bit more expensive than most of them. It's more expensive than Jira, Zoho, ClickUp, and Trello. But it is fairly priced when you compare the kinds of features and the capabilities that you get and the ROI."

"We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."

"The price is reasonable for the number of users we have."

More monday.com pricing and cost advice

"It is expensive."

"The pricing is on the higher side."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

869,566 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

Government

Financial Services Firm

Manufacturing Company

Financial Services Firm

27%

Computer Software Company

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	177
Midsize Enterprise	25
Large Enterprise	21

By reviewers
Company Size	Count
Midsize Enterprise	2
Large Enterprise	8

Questions from the Community

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

See all answers

What do you like most about monday.com?

The product's initial setup phase was straightforward.

See all answers

What needs improvement with monday.com?

If monday.com was cheaper, that would be better because it's quite expensive.

See all answers

What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

See all answers

What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

See all answers

Comparisons

Odoo vs monday.com

Compared 11% of the time

Jira vs monday.com

Compared 6% of the time

Asana vs monday.com

Compared 5% of the time

ServiceNow Strategic Portfolio Management vs monday.com

Compared 4% of the time

Wrike vs monday.com

Compared 4% of the time

More monday.com Competitors

Microsoft Dynamics CRM vs Pega CRM

Compared 20% of the time

Salesforce Service Cloud vs Pega CRM

Compared 16% of the time

Salesforce Sales Cloud vs Pega CRM

Compared 16% of the time

Siebel CRM vs Pega CRM

Compared 15% of the time

Genesys Cloud CX vs Pega CRM

Compared 13% of the time

More Pega CRM Competitors

Product Reports

Buyer's Guide

monday.com

September 2025

Download monday.com product report

Buyer's Guide

Pega CRM

September 2025

Download Pega CRM product report

Also Known As

No data available

Chordiant

Overview

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

monday.com

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

Pega CRM vs. monday.com

September 2025

Free Report: Pega CRM vs. monday.com

Find out what your peers are saying about Pega CRM vs. monday.com and other solutions. Updated: September 2025.

DOWNLOAD NOW

869,566 professionals have used our research since 2012.

See our Pega CRM vs. monday.com report.

See our list of best CRM vendors and best Project Portfolio Management vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.