"Downloads critical reports separately."
"Setup is very simple and straightforward."
"The most valuable feature is the decreased level of internet usage by my network."
"The most valuable feature is its ability to identify which updates are needed on a particular machine."
"The most important aspect is that we can centrally deploy the updates that are necessary for the organization. It's important."
"A valuable feature about this solution is that it enforces an updating and patching process for my applications."
"The most valuable features are that it is included with Windows, and it can be driven by Group Policy Objects (GPOs)."
"This solution makes it easy to control assets and upgrade all types of software."
"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."
"We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those."
"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."
"The ability to build scripts right on the deployment center itself, as well as building groups that take those scripts/task chains has been absolutely invaluable and one of the most important parts of my whole environment."
"The big pros of Quest KACE Systems Management are its simple interface, and simple, direct management. It's very easy to maintain and manage the device, and it's easy to get it up and running. You can have it up and running in an hour..."
"The scripting is a very valuable feature, as it saves us time on pushing certain things out to the users, such as software and patches."
"We can get the majority of what we need with this product and do not have to spend money on something else."
"Job management and control is an area that is in need of improvement."
"I would like to see support for other operating systems such as Linux."
"Some issues with scalability in larger organizations."
"The reporting is not as practical as I would like it to be."
"This solution's deployment could be improved. When I was the admin, there were some problems when deploying to clients. Sometimes the policy is not effective. I guess, more on the reliability side, more reliable means working more often with the clients. It could be easier to deploy."
"Having the ability to group updates by the operating systems would be very helpful."
"Could be improved with additional features such as an update alarm."
"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."
"What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network."
"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."
"KACE implemented the possibility of reducing the network speed of the KACE agent. You can set it so that it takes whatever network speed you want or you can set it to 5 Mb, to save network speed. You set it for all the computers, but it would be preferable to separate between VPN connections in our home office and the local area. It would be great to be able to set separate speeds for different VLANs."
"The K1000 doesn't communicate well with some clients without SMB. There are some issues with getting things to image correctly because they rely on SMB, and SMB is a protocol that is being removed due to security reasons. Organizations are trying to rely less and less on SMB. I know Quest is aware of it. They've talked about having a new version that wouldn't rely on SMB for connection to the clients, but they haven't gotten there yet."
"The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful."
"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."
"There is always room for improvement. However, the system does most of what we need at this moment."
More Microsoft Windows Server Update Services Pricing and Cost Advice →
More Quest KACE Systems Management Pricing and Cost Advice →
Microsoft Windows Server Update Services is ranked 6th in Patch Management with 7 reviews while Quest KACE Systems Management is ranked 2nd in Patch Management with 27 reviews. Microsoft Windows Server Update Services is rated 8.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of Microsoft Windows Server Update Services writes "Stable with good patching and good internal updating". On the other hand, the top reviewer of Quest KACE Systems Management writes "We can see everything for the endpoint management of devices using a single interface". Microsoft Windows Server Update Services is most compared with BigFix, Microsoft Endpoint Configuration Manager, Ivanti Patch for Windows, ManageEngine Patch Manager Plus and Kaseya VSA, whereas Quest KACE Systems Management is most compared with Microsoft Endpoint Configuration Manager, BigFix, Red Hat Ansible Automation Platform, Kaseya VSA and ManageEngine Patch Manager Plus. See our Microsoft Windows Server Update Services vs. Quest KACE Systems Management report.
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