"What I like most is that it is a powerful solution."
"BigFix is a great product. The flexibility of putting together your own relevance and retrieving custom data from any one of your agents is a valuable feature. It is one of my favorite features because if a boss asks me, "How many of these devices do we have?", I can put together a report in two seconds."
"BigFix technical support is good."
"The most valuable feature of BigFix is the software deployment."
"We found the implementation partner to be very supportive in terms of explaining and training the in-house resources and deploying the solution."
"The solution is unbelievably scalable."
"The most valuable point is when you deploy an application, you have to make sure that the application has been deployed to all computers and that is working perfectly. This solution works well at deployments."
"I like the inventory and life cycle management feature."
"Microsoft Windows Server Update Services is highly stable. It is one of the most stable solutions from Microsoft."
"Setup is very simple and straightforward."
"The most valuable feature is Server Update's stability."
"The most valuable feature of Microsoft Windows Server Update Services is the efficiency once configured."
"Provides the ability to create multiple downstream servers."
"The most valuable features are that it is included with Windows, and it can be driven by Group Policy Objects (GPOs)."
"The most important aspect is that we can centrally deploy the updates that are necessary for the organization. It's important."
"A valuable feature about this solution is that it enforces an updating and patching process for my applications."
"The remote software installation could be better."
"In-place and OS upgrades can be improved."
"BigFix should improve its compatibility with other platforms, such as Linux."
"They don't have a proper mobile device management capability. They're working on it, however, that's the one thing that needs improvement so that you can have full unified endpoint management."
"Sometimes the workstations communicate back to the BigFix server two or three days in a week or something similar. Sometimes there can be a delay reporting back to the server for a variety of reasons, such as users turning their computer off when they go home. When the user comes back and turns the computer back on BigFix needs to synchronize and sometimes it can take some time, approximately one week. The communication between the agent and the server should be faster, there is room for improvement in this area."
"We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example."
"The reporting structure could be a little more simplistic. Currently, it throws too many vulnerabilities. Some of them are not needed because they are only informational and limitations, and they are not of much help. It doesn't need to show us these things."
"They need better integration."
"More integration with different platforms would be an improvement."
"This solution's deployment could be improved. When I was the admin, there were some problems when deploying to clients. Sometimes the policy is not effective. I guess, more on the reliability side, more reliable means working more often with the clients. It could be easier to deploy."
"User interface is outdated and not user-friendly."
"Microsoft Windows Server Update Services could improve the ease of use."
"The reporting is not as practical as I would like it to be."
"Microsoft Windows Server Update Services could improve by being less cumbersome to use. It's somewhat difficult to use, but we manage to get through it."
"Job management and control is an area that is in need of improvement."
"Some issues with scalability in larger organizations."
HCL BigFix provides complete visibility and control into all endpoints through a single, collaborative endpoint management platform that enables IT/Security Operations to fully automate discovery, management and remediation of endpoints, whether they are on-prem or in the cloud, regardless of location or connectivity. BigFix bridges the gap between IT and Security Operations, drastically reducing remediation times and costs. With BigFix, enterprises can protect endpoints running Windows, UNIX, Linux, and macOS by achieving greater than 98% first-pass patch success rates and enabling continuous endpoint compliance. Unlike complex tools that cover a subset of endpoints and take days or weeks to remediate, BigFix can find and fix endpoints fast.
Windows Server Update Services (WSUS) enables information technology administrators to deploy the latest Microsoft product updates. You can use WSUS to fully manage the distribution of updates that are released through Microsoft Update to computers on your network. This topic provides an overview of this server role and more information about how to deploy and maintain WSUS.
BigFix is ranked 3rd in Patch Management with 16 reviews while Microsoft Windows Server Update Services is ranked 7th in Patch Management with 9 reviews. BigFix is rated 8.6, while Microsoft Windows Server Update Services is rated 8.0. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of Microsoft Windows Server Update Services writes "Stable with good patching and good internal updating". BigFix is most compared with Microsoft Endpoint Configuration Manager, Red Hat Ansible Automation Platform, Tanium, Red Hat Satellite and CrowdStrike Falcon, whereas Microsoft Windows Server Update Services is most compared with Ivanti Patch for Windows, Microsoft Endpoint Configuration Manager, ManageEngine Patch Manager Plus, Quest KACE Systems Management and Kaseya VSA. See our BigFix vs. Microsoft Windows Server Update Services report.
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We monitor all Patch Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.