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BigFix vs Microsoft Windows Server Update Services comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.1
BigFix quickly delivers ROI in security compliance, streamlines patch management, reduces errors, and cuts costs with efficiency.
Sentiment score
3.2
Windows Server Update Services provides free, efficient patch management, automates updates, centralizes downloads, and reduces crashes and internet usage.
If they have some bundle options to pay less for more, we will get it and use it.
Senior Oracle DBA at a financial services firm with 11-50 employees
 

Customer Service

Sentiment score
7.5
BigFix support is knowledgeable but varies; improved under HCL with valued community resources and direct engineer access.
Sentiment score
4.1
Users criticize Microsoft Windows Server Update Services support for slow responses and inconsistency, preferring online resources or premium support.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical Director at SYSTEX
Technical support from HCL is satisfactory unless there are customization requirements.
Founder Director at Techsa Services
Whenever we need any kind of support, the BigFix team is present and available.
Solution Sales Specialist at TD SYNNEX
Microsoft Update provides one of the worst support experiences among all tech companies that I have experienced.
Lead - Technical Services at Impetus
When you pay for the support, you are guaranteed resolution, and I don't think anybody else does that.
IT Manager at Handi Quilter, Inc.
I explain that I am unhappy because it takes too long for a reaction.
System Administrator at Waternet
 

Scalability Issues

Sentiment score
5.5
BigFix efficiently manages large-scale endpoints with minimal issues, praised for scalability, flexibility, and ease of setup.
Sentiment score
5.2
Windows Server Update Services is scalable and adaptable but may experience performance issues in large, stressed deployments.
It supports approximately two to three hundred thousand endpoints, demonstrating significant scalability capabilities.
Administrator at a tech vendor with 10,001+ employees
BigFix requires some minimum configuration requirements.
RPA Developer at Hexaware Technologies Limited
Though there are options to use Microsoft MS SQL, it does not support more than 3,000 clients.
Lead - Technical Services at Impetus
 

Stability Issues

Sentiment score
6.9
BigFix is highly reliable and stable, effectively handling tasks with minimal issues, praised for its robustness in endpoint management.
Sentiment score
5.3
Microsoft Windows Server Update Services is stable and reliable, though minor issues may occur with specific updates or large environments.
When we schedule our updates, it works, and that's it—nothing irregular or different than what was expected.
Senior Oracle DBA at a financial services firm with 11-50 employees
 

Room For Improvement

BigFix requires improvements in speed, ease of use, automation, integration, pricing, and network efficiency for optimal user satisfaction.
Windows Server Update Services requires UI enhancements, better integration, stability improvements, and efficient patch management for smoother operation.
Building a management console is quick and simple, taking only one to two hours for setup.
Technical Director at SYSTEX
The problem was related to the hardware configuration and hardware specifications.
RPA Developer at Hexaware Technologies Limited
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Founder Director at Techsa Services
The inventory tool and the entire backend of Microsoft Windows Server Update Services is poorly coded. It's not very reliable, so you can tell when dealing with bad code, and it may work one day but may not work another.
IT Manager at Handi Quilter, Inc.
I would like the updates to be less often and more rarely because they have a high impact on our team.
Senior Oracle DBA at a financial services firm with 11-50 employees
 

Setup Cost

BigFix costs $30-$80 per endpoint annually, with prices varying by modules and additional database licenses.
Microsoft Windows Server Update Services has no licensing fees but can incur costs from storage, cloud deployment, and enterprise agreements.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Founder Director at Techsa Services
I rate the price for BigFix as medium, neither low nor high.
Administrator at a tech vendor with 10,001+ employees
It's a free service.
Lead - Technical Services at Impetus
It's free.
Network Architect at a construction company with 51-200 employees
 

Valuable Features

BigFix offers robust patch management, compliance, and integration with scanners, excelling in scalability, customizability, and multi-platform support.
Microsoft Windows Server Update Services offers centralized management, automated updates, and reporting, enhancing efficiency without extra licensing fees.
Patching is the most preferable feature that users choose BigFix for, making it a very important component.
Administrator at a tech vendor with 10,001+ employees
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
Technical Director at SYSTEX
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
RPA Developer at Hexaware Technologies Limited
The ease of use and efficient reporting contribute significantly to my overall productivity.
Lead - Technical Services at Impetus
The most valuable feature of Microsoft Windows Server Update Services is the update for Microsoft Windows Server.
Senior Oracle DBA at a financial services firm with 11-50 employees
I confirm that they all get downloaded and installed simultaneously, and the new security patches are applied automatically.
System Administrator at Waternet
 

Categories and Ranking

BigFix
Ranking in Patch Management
7th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
100
Ranking in other categories
Configuration Management (10th), Endpoint Protection Platform (EPP) (24th), Unified Endpoint Management (UEM) (11th)
Microsoft Windows Server Up...
Ranking in Patch Management
5th
Average Rating
7.8
Reviews Sentiment
5.9
Number of Reviews
53
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Patch Management category, the mindshare of BigFix is 4.7%, down from 7.1% compared to the previous year. The mindshare of Microsoft Windows Server Update Services is 3.8%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management Mindshare Distribution
ProductMindshare (%)
Microsoft Windows Server Update Services3.8%
BigFix4.7%
Other91.5%
Patch Management
 

Featured Reviews

InderjeetSingh4 - PeerSpot reviewer
Administrator at a tech vendor with 10,001+ employees
End-to-end automation has simplified patching and software deployment across thousands of servers
There is one feature in BigFix called the automation patch policy that requires enhancement. When an action is initiated through the patch policy, it appears on the console but arrives in chunks. When targeting hundreds of servers from the patch policy, the actions come in chunks such as ten out of six, ten out of nine, or ten out of fifteen. This fragmented approach creates a significant challenge for the patching team to monitor the action status. I would recommend that the development team provide a single action or one to two actions instead of multiple actions requiring individual monitoring. A broad status update could be provided to the client indicating the overall progress of the patch policy implementation rather than requiring monitoring of every individual action. This would reduce the bandwidth required by the team to track multiple actions on the console.
reviewer2349654 - PeerSpot reviewer
Senior Oracle DBA at a financial services firm with 11-50 employees
Has supported routine update requests and maintained reliable system operations
I think that the most valuable feature of Microsoft Windows Server Update Services is the update for Microsoft Windows Server, as we do not use any other tools, but I don't know if Office 365 is under Windows update services regulation; it is not in our domain because we use it, but other teams are responsible for this task. The key features or benefits of Microsoft Windows Server Update Services that have been most valuable in my IT administration processes are just the services for updating my Windows and Windows Servers, and as I mentioned, we don't use many applications; we just use it for Windows updates. Microsoft Windows Server Update Services supports our regular requests for reliable systems, and updates are part of the process of keeping those systems stable, reliable, and confidential.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
9%
Government
7%
Construction Company
6%
Construction Company
10%
Manufacturing Company
8%
Financial Services Firm
8%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise68
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise24
 

Questions from the Community

What is your experience regarding pricing and costs for BigFix?
I rate the price for BigFix as medium, neither low nor high.
What needs improvement with BigFix?
There is one feature in BigFix called the automation patch policy that requires enhancement. When an action is initiated through the patch policy, it appears on the console but arrives in chunks. W...
What is your primary use case for BigFix?
My current use case involves being one of the products and one of the clients implementing this tool.
What is your experience regarding pricing and costs for Microsoft Windows Server Update Services?
I don't know all details about pricing for Microsoft Windows Server Update Services, so I can't answer this question.
What needs improvement with Microsoft Windows Server Update Services?
I think nothing could be improved or enhanced in Microsoft Windows Server Update Services because it is doing precisely what it has to do. I do not see any minor enhancements or limitations to be o...
What is your primary use case for Microsoft Windows Server Update Services?
I use Microsoft Windows Server Update Services primarily for Windows updates, specifically for updates and security patch updates from Microsoft.
 

Also Known As

Tivoli Endpoint Manager
Windows Server Update Services, Microsoft WSUS, WSUS, Microsoft Software Update Services, Software Update Services, Microsoft SUS, SUS, MS Windows Server Update Services
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Information Not Available
Find out what your peers are saying about BigFix vs. Microsoft Windows Server Update Services and other solutions. Updated: June 2026.
907,768 professionals have used our research since 2012.