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BigFix vs Microsoft Windows Server Update Services comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
BigFix delivers fast ROI with efficient patch management, improved security, and reduced labor, enhancing efficiency and financial savings.
Sentiment score
3.8
Microsoft Windows Server Update Services offers cost-effective automation and patch management, centralizing updates to reduce crashes and download traffic.
If they have some bundle options to pay less for more, we will get it and use it.
 

Customer Service

Sentiment score
6.5
BigFix provides excellent customer support, with minor first-level inconsistencies, improved overall quality, and valuable community resources.
Sentiment score
4.5
Microsoft Windows Server Update Services support is mixed, with praise for premium help but concerns over wait times and organization.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
Microsoft Update provides one of the worst support experiences among all tech companies that I have experienced.
When you pay for the support, you are guaranteed resolution, and I don't think anybody else does that.
There was a time when contacting the support agency was more straightforward.
 

Scalability Issues

Sentiment score
5.7
BigFix excels in scalability, handling deployments from small to large seamlessly, supporting hundreds of thousands of devices efficiently.
Sentiment score
5.7
Microsoft Windows Server Update Services is praised for scalability and flexibility, though some note performance issues in large-scale environments.
BigFix requires some minimum configuration requirements.
To go beyond this, shifting to SCCM is advisable.
 

Stability Issues

Sentiment score
5.9
BigFix is praised for its stability, requiring minimal intervention and maintaining performance during large-scale deployments and external challenges.
Sentiment score
4.9
Microsoft Windows Server Update Services is highly reliable with minimal bugs, supporting various setups effectively and requiring low maintenance.
When we schedule our updates, it works, and that's it—nothing irregular or different than what was expected.
 

Room For Improvement

BigFix needs updated documentation, UI improvements, enhanced integration, better patch support, and improved automation and scalability.
Microsoft Windows Server Update Services needs UI improvements, enhanced integration, better client support, and efficient updates to reduce disruptions.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Building a management console is quick and simple, taking only one to two hours for setup.
BigFix requires some minimum configuration requirements.
The speed of it is quite painfully slow, so there's not a lot you can do to get Microsoft Windows Server Update Services to work under stress.
I would like the updates to be less often and more rarely because they have a high impact on our team.
 

Setup Cost

BigFix offers flexible, competitive pricing options with various packages and potential discounts, despite additional costs like database licenses.
Windows Server Update Services is included with Windows Server, offering varied pricing, with differing costs based on licensing models.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
It's a free service.
It's free.
 

Valuable Features

BigFix is valued for ease, scalability, flexibility, real-time management, integration, single-console efficiency, and wide system adaptability.
Microsoft Windows Server Update Services offers efficient, centralized update management with scalability, AD integration, cost-effectiveness, and selective patch downloads.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
The ease of use and efficient reporting contribute significantly to my overall productivity.
The most valuable feature of Microsoft Windows Server Update Services is the update for Microsoft Windows Server.
Patch management is indeed valuable, however, the process to achieve it could be improved.
 

Categories and Ranking

BigFix
Ranking in Patch Management
4th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
98
Ranking in other categories
Configuration Management (7th), Endpoint Protection Platform (EPP) (26th), Unified Endpoint Management (UEM) (5th)
Microsoft Windows Server Up...
Ranking in Patch Management
3rd
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2025, in the Patch Management category, the mindshare of BigFix is 5.8%, down from 12.0% compared to the previous year. The mindshare of Microsoft Windows Server Update Services is 5.0%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management Market Share Distribution
ProductMarket Share (%)
Microsoft Windows Server Update Services5.0%
BigFix5.8%
Other89.2%
Patch Management
 

Featured Reviews

Ravi Khanchandani - PeerSpot reviewer
Long-term partnership improves customer satisfaction and delivers efficient endpoint management
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them. Their software distribution is very efficient because they use a pull mechanism rather than a push mechanism, allowing each machine to download from the closest repository and install themselves. The same assessment mechanism applies for real-time vulnerability remediation, allowing identification, evaluation, and automatic remediation across machines. Compliance metrics typically measure the patch percentages deployed against the number of endpoints, which could be various device types including virtual machines and mobile devices. Measurements are taken against each device type, looking into compliance percentages for browsers such as Chrome and Edge based on their versions.
Mladen Vidic - PeerSpot reviewer
Has supported routine update requests and maintained reliable system operations
I think that the most valuable feature of Microsoft Windows Server Update Services is the update for Microsoft Windows Server, as we do not use any other tools, but I don't know if Office 365 is under Windows update services regulation; it is not in our domain because we use it, but other teams are responsible for this task. The key features or benefits of Microsoft Windows Server Update Services that have been most valuable in my IT administration processes are just the services for updating my Windows and Windows Servers, and as I mentioned, we don't use many applications; we just use it for Windows updates. Microsoft Windows Server Update Services supports our regular requests for reliable systems, and updates are part of the process of keeping those systems stable, reliable, and confidential.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Government
10%
Manufacturing Company
9%
Computer Software Company
8%
Computer Software Company
11%
Government
10%
Financial Services Firm
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise66
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise23
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is pretty good and now follows a subscription model similar to other major software solutions, making it easier for customers to subscribe and unsubscribe.
What needs improvement with BigFix?
The reporting still needs improvement since customers want specific reporting, such as N-1 month patching reports. In addition to reporting improvements, there should be a feature for application c...
What is your experience regarding pricing and costs for Microsoft Windows Server Update Services?
Regarding the cost, Microsoft Windows Server Update Services is reasonable.
What needs improvement with Microsoft Windows Server Update Services?
I wouldn't say any of the update services have great features. The only real advantage I have for having Microsoft Windows Server Update Services is if I know or have been informed of a bad update ...
 

Also Known As

Tivoli Endpoint Manager
Windows Server Update Services, Microsoft WSUS, WSUS, Microsoft Software Update Services, Software Update Services, Microsoft SUS, SUS, MS Windows Server Update Services
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Information Not Available
Find out what your peers are saying about BigFix vs. Microsoft Windows Server Update Services and other solutions. Updated: September 2025.
872,846 professionals have used our research since 2012.