No more typing reviews! Try our Samantha, our new voice AI agent.

Microsoft Exchange vs OpenText Information Archive comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Exchange
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
95
Ranking in other categories
Email Applications (2nd), Wireless Email (2nd)
OpenText Information Archive
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
2
Ranking in other categories
File Archiving (2nd)
 

Mindshare comparison

Microsoft Exchange and OpenText Information Archive aren’t in the same category and serve different purposes. Microsoft Exchange is designed for Email Applications and holds a mindshare of 9.0%, down 11.4% compared to last year.
OpenText Information Archive, on the other hand, focuses on File Archiving, holds 7.3% mindshare, down 11.2% since last year.
Email Applications Mindshare Distribution
ProductMindshare (%)
Microsoft Exchange9.0%
Google Workspace13.7%
Microsoft Exchange Online9.3%
Other68.0%
Email Applications
File Archiving Mindshare Distribution
ProductMindshare (%)
OpenText Information Archive7.3%
Veritas Enterprise Vault9.6%
Archive Manager for Files7.6%
Other75.5%
File Archiving
 

Featured Reviews

AS
Bookkeeper at FCA - Victoria Point
Reliable email service has supported consistent communication and improved user training
I do use Cisco Secure Email, Grafis, and Proofpoint Email Protection when needed, but we were using Proofpoint before, and we are no longer using it. I am currently using Microsoft Exchange as our email solution. We are a client of Microsoft; there is no partnership between my company and Microsoft. My experience with Microsoft Exchange is as good as the generic email. I do not use Microsoft Exchange to synchronize emails across devices, and it is not part of my workflow. The protocols I mostly use with Microsoft Exchange for integration are SMTP. I do not use the shared calendars feature in Microsoft Exchange. Data loss prevention is something we are not really using or utilizing at the moment. My overall review rating for Microsoft Exchange is 8.
reviewer2594589 - PeerSpot reviewer
ECM Delivery Manager at a university with 11-50 employees
Have integrated diverse content sources and reduced legacy system costs through structured archiving
There is still a belief that OpenText, of course improving as every other vendor does, could see a little bit more improvement in AI involvement and scenarios. It is good in small scope, but improvement for large scope as well would be valuable. This is something that is missed a little bit. Otherwise, it is evolving quite well and still on top of the market. The most critical part regarding OpenText Information Archive is that OpenText is very strong, but the current packaging is already offering very strong capabilities in the smallest package. Of course, the price corresponds to the capabilities. Some customers would prefer to have fewer capabilities for a more affordable price. This is generally true for every single vendor of this kind. For big customers who have big requirements for the largest enterprises, it is reasonable. However, it really cuts out the companies which are at the edge between medium business and enterprises because those are maybe not looking for so advanced solutions from the functionality perspective.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best features are that Exchange is very customer-friendly, its interface is self-explanatory, it doesn't hang, and it keeps evolving."
"Exchange has helped us with encryption."
"Overall, I am satisfied with the product."
"It is stable."
"We've been using Exchange as an email platform; our clients require multi-country, multi-regional email collaboration with controlled mail flow, and the most valuable feature is the capability of message tracking and the protection of user data."
"The setup program is straightforward, but there are hiccups when you try to move it between computers."
"It is a product that is simple to manage, and easy to use."
"It is easy to use and we can allow many users because now our users are scattered, they cover a wide area, and we can use it from anywhere, which is the main benefit for us."
"The best feature found in OpenText Information Archive is the complexity it covers, which means you can use almost any kind of data by integrating it with the original source and easily doing that into a unified content management system."
"It has a strong XML engine for reading data and making it indexed and searchable."
"It is very stable."
 

Cons

"Its stability is not so great. We can't move mailboxes because of a corrupt file or random issues, which causes headaches."
"It is important to have the updated version for scalability."
"In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards."
"From a reliability perspective, they need to improve the search engine, it is not very powerful."
"More AI features would be good."
"Microsoft could improve on Exchange's hybrid deployment or HCW. They need to improve on that because I was having many issues with HCW in our environment at times."
"In our current situation, the disappearance of sanctions would be a tangible improvement. We are basically cut off from technical support and it's very difficult to obtain any updates."
"From a security point of view, Microsoft should enhance the new features. Technical support could also be better."
"Some customers would prefer to have fewer capabilities for a more affordable price."
"It requires a decent amount of XL mapping."
"It requires a decent amount of XL mapping."
 

Pricing and Cost Advice

"The solution's pricing is fine...I do think the tool offers value for money."
"Microsoft Exchange is an inexpensive application."
"The solution is expensive to maintain because it requires frequent updates and ongoing server maintenance."
"Exchange is better for medium to large businesses because it can be quite costly for SMB, which may not need all the options the product provides."
"It is not expensive."
"The pricing is expensive."
"Its price is very affordable, and basically, it is the standard of the industry. We have the Exchange 365 subscription, which includes the usage of Exchange Online. I don't know the specific cost, but it is the retail price of Microsoft 365 E3 licenses. Microsoft's licensing is not very easy to understand. Microsoft changes rules every other day, which makes it difficult for us to understand the licensing not only for Exchange but also for other products. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing."
"I don't have enough information about the licensing costs of Microsoft Exchange, but I do know that you need two types of licenses to run it. You need the product key and the client access key to activate Microsoft Exchange. This means that apart from the standard Microsoft Exchange licensing fees, you have to pay additional costs."
Information not available
report
Use our free recommendation engine to learn which Email Applications solutions are best for your needs.
896,099 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
10%
Comms Service Provider
9%
Computer Software Company
9%
Construction Company
8%
Government
15%
Manufacturing Company
11%
Financial Services Firm
11%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business42
Midsize Enterprise28
Large Enterprise35
No data available
 

Questions from the Community

How does Zimbra Collaboration compare with Microsoft Exchange?
Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I...
What is your experience regarding pricing and costs for Microsoft Exchange?
I am aware of pricing aspects, and I would say it is affordable for what it is.
What needs improvement with Microsoft Exchange?
I see some drawbacks and areas for improvement; the quarantining is not fantastic. I think the quarantining is not fantastic because it lets a lot of spam through, and when it is notified of spam, ...
What needs improvement with OpenText InfoArchive?
There is still a belief that OpenText, of course improving as every other vendor does, could see a little bit more improvement in AI involvement and scenarios. It is good in small scope, but improv...
What is your primary use case for OpenText InfoArchive?
OpenText Information Archive is basically used for decommissioning purposes. When organizations would like to have access to all data, particularly during new content platform implementation, they ...
What advice do you have for others considering OpenText InfoArchive?
The organization is currently working with OpenText products mainly. In the organization, another team is working with IBM as well, but more focus is on OpenText currently. The organization works w...
 

Also Known As

Exchange, MS Exchange
No data available
 

Overview

 

Sample Customers

Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting
BMO Harris Bank, Pacific Life Insurance Company, China CITIC Bank International Limited, Techint Group, Agility, Lahey Health
Find out what your peers are saying about Google, Microsoft, Amazon Web Services (AWS) and others in Email Applications. Updated: May 2026.
896,099 professionals have used our research since 2012.