Microsoft Dynamics vs Siebel comparison

Microsoft and Oracle are both solutions in the Order Management Hubs category. Microsoft is ranked #1 with an average rating of 8.4, while Oracle is ranked #10. Microsoft holds a 10.4% mindshare in OMH, compared to Oracle’s 5.3% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 83% of Oracle users who would recommend it.

Microsoft Dynamics

Read 11 Microsoft Dynamics reviews

1,138 Views
432 Comparison Views

100% willing to recommend

Siebel

Read 6 Siebel reviews

778 Views
148 Comparison Views

83% willing to recommend

Microsoft Dynamics

Siebel

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Executive Summary

We performed a comparison between Microsoft Dynamics and Siebel based on real PeerSpot user reviews.

Find out in this report how the two Order Management Hubs solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Microsoft Dynamics vs. Siebel Report (Updated: March 2026).

Buyer's Guide

Microsoft Dynamics vs. Siebel

March 2026

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Helped 885,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics

Ranking in Order Management Hubs

1st

Average Rating

8.6

Number of Reviews

Ranking in other categories

Point of Sale (POS) Systems (1st)

Siebel

Ranking in Order Management Hubs

10th

Average Rating

7.6

Number of Reviews

Ranking in other categories

Field Service Management (5th), Product Configuration and Quoting (9th)

Mindshare comparison

As of March 2026, in the Order Management Hubs category, the mindshare of Microsoft Dynamics is 10.4%, up from 4.2% compared to the previous year. The mindshare of Siebel is 5.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Order Management Hubs Mindshare Distribution
Product	Mindshare (%)
Microsoft Dynamics	10.4%
Siebel	5.3%
Other	84.3%

Order Management Hubs

Featured Reviews

AhmedHalim

ERP Administrator at CACC Cargolinx

Has supported financial operations effectively but reporting and dimension features need improvement

Microsoft Dynamics is my comfort zone in the application in the finance module. I am familiar with analytics features such as Microsoft Power BI. Regarding sales forecasting, we mainly use Power BI in our analysis for sales, not the application reports. It's a limitation only in the reporting because Microsoft Power BI is excellent for creating reports or customizing dashboards; Microsoft Dynamics focuses on functions, not reporting. In Egypt, we haven't used the AI features yet, so it's too soon to judge this feature. The pricing structure is clearly defined, but it's just too expensive. So far, there are no specific issues regarding the cloud. Even with businesses in sectors that can afford it, retail solutions in Microsoft Dynamics are not as strong compared to LS Business Central. On a scale of 1-10, I rate Microsoft Dynamics a 7 out of 10.

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it_user495873

IT Architect at a financial services firm with 5,001-10,000 employees

I like the assignment management and contact management features. I would like them to extend the possibility for functional segregation.

Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has ability to control the management of all processes in the company, allowing good communication throughout entire departments."

"The whole process of managing my company has improved greatly."

"The best advantage of Microsoft Dynamics, from my personal experience, is the feature of creating activities inside the CRM to keep track of all customers or prospects whom we are targeting, and the companies we want to work with."

"The modular aspect is what was beneficial to us and influenced our decision to use Dynamics 365 on the cloud."

"I find the Power Apps integration and the standardized table structure most valuable."

"Usability in Microsoft Dynamics is important. In recent years, they have added substantial standard functionality and new features, making it straightforward to use."

"Microsoft Dynamics has brought positive impact to my company as it loads fast and has all the basic functionality implemented correctly, with good integration into other systems."

"I give the scalability of the solution a nine out of ten."

More Microsoft Dynamics pros

"Data migration, data deduplication, and application flexibility with respect to business rules are valuable features."

"With the implementation of the assignment manager, we are now able to automate assignment rules that we previously had in hard, and this feature allows us greater flexibility when incorporating new assignment rules."

"Being a single source of information, this provides an authoritative source of information."

"I found that this product had the ability to meet our business needs."

"As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally."

"It provides end to end customer management, from marketing all the way to support, meaning you also have sales, product management, literature, asset management, opportunity analysis, maintenance SLA compliance, and support, with all the common features present on modern CRMs including phone sync and email merge capabilities."

Cons

"Microsoft Dynamics is user-friendly, depending on what you implement. It is not optimal for large datasets, but it works effectively for providing real-time insights on data."

"The initial setup of Microsoft Dynamics requires some expertise. The process is not user-friendly for beginners."

"Pricing and licensing for Microsoft Dynamics are too expensive."

"I do not see ROI or return on investment such as savings, time saving, or money saving."

"The software does not offer good technical support. This greatly affected the use of the software."

"There are areas that still need some improvements, such as the simplicity of use and stability."

"The current report is too broad and generalized to meet the needs of customers who require more detailed information."

"I would improve Microsoft Dynamics in many areas, especially regarding form completion and interface design."

More Microsoft Dynamics cons

"It is a very expensive product and data steward module is very complex."

"Business rules for data duplication can be improved."

"There were issues, mostly due to the lack of capability of the implementation partner who delivered the solution."

"Pricing is very high."

"The initial setup was complex. The degree of parameterization required for the initial setup was not made obvious."

"Deployment is still considered cumbersome and the integrations are quite an expense."

Pricing and Cost Advice

"The cost of Dynamics NAV is a bit expensive. Most service packs cost thousands of dollars. However, it is a good software for managing your business activities and gives good results."

"I give the cost a two out of ten because it is an expensive solution."

"The software is a bit expensive and some startup companies will be unable to use it despite its effective usage in management. This should be catered for and looked upon since it greatly affects some users who want to use the tool."

"There is a license required to use this solution. The prices can vary, depending on your setup and the number of users you have."

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Comms Service Provider

14%

Construction Company

11%

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	3
Large Enterprise	1

No data available

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Dynamics?

When rating the cost of Microsoft Dynamics from 1 to 10, where one is very cheap and ten is very expensive, I would give it a nine.

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What needs improvement with Microsoft Dynamics?

Microsoft Dynamics could be improved in anything I can take as an ERP system, be it for insurance contracts, be it for my bookkeeping, whatever. Whenever I have legal entities sending around money ...

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What is your primary use case for Microsoft Dynamics?

I'm working mostly with all of them within the cloud and the Defender for Endpoint. Essentially, I need one defender per technology because if I want to have a Defender for World of Warcraft, then ...

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Comparisons

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Compared 13% of the time

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Blue Yonder Order Management vs Microsoft Dynamics

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IBM Sterling Order Management vs Microsoft Dynamics

Compared 11% of the time

Oracle Retail Merchandise Operations Management vs Microsoft Dynamics

Compared 11% of the time

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Oracle E-Business Suite vs Siebel

Compared 19% of the time

Oracle CPQ Cloud vs Siebel

Compared 14% of the time

ServiceMax vs Siebel

Compared 12% of the time

IBM Sterling Order Management vs Siebel

Compared 12% of the time

GeoOp vs Siebel

Compared 10% of the time

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Product Reports

Buyer's Guide

Microsoft Dynamics

March 2026

Download Microsoft Dynamics product report

Buyer's Guide

Field Service Management

March 2026

Download Siebel product report

Also Known As

MS Dynamics

No data available

Overview

Microsoft Dynamics AX for Retail Point of Sale (POS) is available either as part of the integrated Dynamics AX for Retail business suite, or as an individual POS solution. Features shown include the Modern POS experience, product search and select, client-telling/assisted sales experience, customer detail capture and remote stock counting.

Microsoft

Information not available

Oracle

Sample Customers

Harris Farm Markets, Ariston Thermo Group, Delhi Integrated Multi-Modal Transit System Ltd., Zimbabwe Revenue Authority, Kodak Alaris, APi Group Inc, Thorlux Lighting, Aruba Networks, Ceskoslovenska obchodni banka, a. s. (CSOB)

Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines

Buyer's Guide

Microsoft Dynamics vs. Siebel

March 2026

Free Report: Microsoft Dynamics vs. Siebel

Find out what your peers are saying about Microsoft Dynamics vs. Siebel and other solutions. Updated: March 2026.

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