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Oracle E-Business Suite vs Siebel comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle E-Business Suite
Ranking in Field Service Management
1st
Ranking in Product Configuration and Quoting
1st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
157
Ranking in other categories
ERP (4th), Activity Based Costing Software (1st), Benefits Administration (5th), Enterprise Resource Planning for Manufacturing (1st)
Siebel
Ranking in Field Service Management
5th
Ranking in Product Configuration and Quoting
9th
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Order Management Hubs (10th)
 

Mindshare comparison

As of March 2026, in the Field Service Management category, the mindshare of Oracle E-Business Suite is 4.8%, down from 10.6% compared to the previous year. The mindshare of Siebel is 4.2%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Mindshare Distribution
ProductMindshare (%)
Oracle E-Business Suite4.8%
Siebel4.2%
Other91.0%
Field Service Management
 

Featured Reviews

Md. Mazharul Islam - PeerSpot reviewer
Incharge Corporate Accounts & ERP System at General Pharmaceuticals Limited.
Has connected financial data across departments and improved future cash flow planning
I would like to improve the integration with other solutions, as I need everything integrated, like the HR module, purchase module, SCM, production, and engineering. Each and every module should be connected to the finance module, and I think Oracle provides the right solution. Also, SAP, IFS, or Microsoft Dynamics 365 offer some solutions, but I am not as happy with them as I am with Oracle. I believe that Oracle E-Business Suite could improve by transitioning from Java-based scripts in our system to a web-based environment. While Oracle already has JD Edwards available in web-based format, I think it needs to be smoother for optimization and presentation in the future. In comparison, IFS is fully web-based, and all applications are sufficiently good and user-friendly. We are developing and trying to improve to a web-based setup, but it is currently too costly.
it_user495873 - PeerSpot reviewer
IT Architect at a financial services firm with 5,001-10,000 employees
I like the assignment management and contact management features. I would like them to extend the possibility for functional segregation.
Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What we like about Oracle E-Business Suite is that we didn't find any issues with it."
"The most valuable features of the product are Oracle Process Manufacturing, the module for custom production, raw material conjunction and finished good tracking; Oracle Cash; Procure to Pay; and the full circle."
"It handles all my financial functions, including the entire process of financial transactions"
"The most valuable feature of Oracle E-Business Suite is the customization."
"Oracle E-Business Suite is easy to use, and we have enough resources out in the market."
"We have saved millions of dollars in inventory."
"I like that one system covers everything."
"Oracle E-Business Suite has over 20 different modules to choose from, it is comprehensive."
"As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally."
"I found that this product had the ability to meet our business needs."
"Data migration, data deduplication, and application flexibility with respect to business rules are valuable features."
"With the implementation of the assignment manager, we are now able to automate assignment rules that we previously had in hard, and this feature allows us greater flexibility when incorporating new assignment rules."
"It provides end to end customer management, from marketing all the way to support, meaning you also have sales, product management, literature, asset management, opportunity analysis, maintenance SLA compliance, and support, with all the common features present on modern CRMs including phone sync and email merge capabilities."
"Being a single source of information, this provides an authoritative source of information."
 

Cons

"They should have a nicer way to handle very high volumes of data because we deal with really high volumes, and sometimes, we end up with performance issues."
"Technical support is poor currently. They are focusing more on the cloud rather than customers that are on-premise."
"Oracle E-Business Suite could improve the tables. When we remove some of them sometimes they cloud the modules into one."
"I would say the integration needs improvement. Oracle needs to work on the integration layer to make the solution much more robust and modern."
"Needs more real-time visualizations, in terms of smarter dashboards and reporting competing with the speed of HANA."
"Areas for improvement would be that sometimes it's a bit rigid with customization and doesn't always facilitate region-specific requirements."
"Technical support is focused on-cloud versus on-premise customers."
"At the moment, we have an old version and it is an area of the product with room for improvement."
"It is a very expensive product and data steward module is very complex."
"Business rules for data duplication can be improved."
"There were issues, mostly due to the lack of capability of the implementation partner who delivered the solution."
"Deployment is still considered cumbersome and the integrations are quite an expense."
"The initial setup was complex. The degree of parameterization required for the initial setup was not made obvious."
"Pricing is very high."
 

Pricing and Cost Advice

"Pricing for Oracle E-Business Suite is seven out of ten. You must pay extra for maintenance and technical support, apart from standard license fees."
"Find a best Oracle partner and get a better discount."
"This product is more expensive if you compare it to SAP."
"Considering the market at the moment, Oracle needs to adjust the pricing of this solution."
"Whatever the products you use, you'll be paying a yearly maintenance price or a support price."
"At our various customers, the software tends to pay for itself in less than two years."
"The pricing is high."
"In my opinion, the prices for Oracle ERP are reasonable, especially considering the various discounts that are often available."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
8%
Computer Software Company
8%
University
7%
Healthcare Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise33
Large Enterprise114
No data available
 

Questions from the Community

What do you like most about Oracle E-Business Suite?
It was very easy to integrate the product into our existing infrastructure.
What is your experience regarding pricing and costs for Oracle E-Business Suite?
The pricing for Oracle E-Business Suite is varying high, depending on the country. For small businesses or those generating low revenue, it is often expensive. However, for governments or multinati...
What needs improvement with Oracle E-Business Suite?
Oracle E-Business Suite has already provided many solutions and continues to do so for implementers and consultancy firms. They offer many benefits through easy steps, support forums, and communiti...
Ask a question
Earn 20 points
 

Also Known As

Oracle EBS, OEBS
No data available
 

Overview

Information not available
 

Sample Customers

Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Find out what your peers are saying about Oracle E-Business Suite vs. Siebel and other solutions. Updated: March 2026.
885,264 professionals have used our research since 2012.