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Oracle E-Business Suite vs Siebel comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle E-Business Suite
Ranking in Field Service Management
1st
Ranking in Product Configuration and Quoting
2nd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
157
Ranking in other categories
ERP (4th), Activity Based Costing Software (1st), Benefits Administration (5th), Enterprise Resource Planning for Manufacturing (1st)
Siebel
Ranking in Field Service Management
4th
Ranking in Product Configuration and Quoting
6th
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Order Management Hubs (7th)
 

Mindshare comparison

As of November 2026, in the Field Service Management category, the mindshare of Oracle E-Business Suite is 5.9%, up from 4.7% compared to the previous year. The mindshare of Siebel is 6.1%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Mindshare Distribution
ProductMindshare (%)
Oracle E-Business Suite5.9%
Siebel6.1%
Other88.0%
Field Service Management
 

Featured Reviews

AK
Technical Consultant at AAK
Smart reporting has transformed financial oversight and supports informed business decisions
I have been working on the technical side of Oracle E-Business Suite, where we provide data to our clients according to their needs, such as in forms and visual BI, in reports, and other formats. People use Oracle E-Business Suite to grow their business and to analyze real profit and losses they see after implementing this system. It is a smart solution that depends on the team implementing it and who provides the reports and all data or BI reports to key persons to show how the direction of their company is going. It also provides predictions for them. A steering committee can take many decisions from their organization's data displayed daily, monthly, or yearly. The system helps people boost their business by identifying existing loopholes and determining what more can be done to overcome problems or disasters. The advanced reporting tools in Oracle E-Business Suite are very smart. I only need to have the company's data and input it into the tools they have provided, including BI. They provide business solutions and reporting analytics, and there are many complex reports as well. The requirement varies by client; for instance, if they seek reports related to SCM or iProcurement, we provide solutions to the market in terms of reporting for their stock. The reports indicate if stock is short, over, or provide predictions. Oracle E-Business Suite is keeping up with the market and now introducing AI database capabilities. It offers a comprehensive solution for businesses, whether joint or small retailers, provided it is properly implemented and guided.
it_user495873 - PeerSpot reviewer
IT Architect at a financial services firm with 5,001-10,000 employees
I like the assignment management and contact management features. I would like them to extend the possibility for functional segregation.
Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I think one of the best use cases is centralizing supplier and customer data into our finance system. We identified there were so many duplicate suppliers and customers and so a lot of time was spent reporting."
"Being able to get all the financial data into one system that talks to each other and get our financials published every month."
"Has good dashboard and drill-down features."
"We find the most value in the fact that all the modules within E-Business Suit are fully integrated into one solution."
"It's an end-to-end ERP solution. From a work order to financial reporting, everything is captured within one system."
"The initial setup is easy."
"Oracle EBS is scalable, the flexibility is there to setup an organization with multiple locations."
"Oracle E-Business Suite has contributed to cost reduction in specific areas for customers who transition from using multiple legacy systems in silos, helping reduce costs, decrease employee working time, and minimize duplicate jobs."
"I found that this product had the ability to meet our business needs."
"As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally."
"With the implementation of the assignment manager, we are now able to automate assignment rules that we previously had in hard, and this feature allows us greater flexibility when incorporating new assignment rules."
"It provides end to end customer management, from marketing all the way to support, meaning you also have sales, product management, literature, asset management, opportunity analysis, maintenance SLA compliance, and support, with all the common features present on modern CRMs including phone sync and email merge capabilities."
"Being a single source of information, this provides an authoritative source of information."
"Data migration, data deduplication, and application flexibility with respect to business rules are valuable features."
 

Cons

"Since we are hosted, we can’t do rollouts ourselves. We have to schedule them. A lot of our issues have been with our patching, since our hosting partner always seems to break something, which is frustrating."
"The account executive was good, but when it came to training HR, it really failed - on this point I'd rate Oracle as 3/10."
"There are always some bugs and missing patches."
"I'd like to get BI integrated into the transactional system and not just the Data Mart. We've been having issues with making that happen."
"The user interface is not completely a web interface, it uses a lot of traffic which costs too much for a large number of users scattered throughout the country as they connect from their terminals to do their tasks."
"After the announcement of the cloud products, the on-premises products from Oracle are not garnering as much development attention."
"The implementation took a long time but it was for many reasons. However, Oracle made sure that the solution and systems were up and running."
"Right now, I don’t think the version that we are using supports mobile devices."
"Pricing is very high."
"Deployment is still considered cumbersome and the integrations are quite an expense."
"Business rules for data duplication can be improved."
"There were issues, mostly due to the lack of capability of the implementation partner who delivered the solution."
"The initial setup was complex. The degree of parameterization required for the initial setup was not made obvious."
"It is a very expensive product and data steward module is very complex."
 

Pricing and Cost Advice

"Licensing and costing of Oracle EBS is very complex. We recommend to use a system integrator during the negotiation process since Oracle sales representatives sometime do not know the actual minimum requirements and may oversell the necessary licenses through ignorance."
"This is a highly-priced application and would not be affordable for small or medium business domains."
"Oracle has different licensing models available. For example, concurrent user license metric and power unit licensing metric. It is different from product to product, but for the application itself, the license is by the number of users."
"I have found the solution overall to be expensive. There are additional fees on top of the standard license."
"Find a best Oracle partner and get a better discount."
"Oracle E-Business Suite is cheaper than SAP. It is expensive."
"Both the current projects and future projects should be defined well. Licensing should be done according to current and near future plans."
"E-Business Suite's pricing could be lower."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
10%
Construction Company
10%
Manufacturing Company
9%
Financial Services Firm
9%
Outsourcing Company
13%
Manufacturing Company
13%
Comms Service Provider
11%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise35
Large Enterprise114
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Oracle E-Business Suite?
The pricing for Oracle E-Business Suite is varying high, depending on the country. For small businesses or those generating low revenue, it is often expensive. However, for governments or multinati...
What needs improvement with Oracle E-Business Suite?
Oracle E-Business Suite has already provided many solutions and continues to do so for implementers and consultancy firms. They offer many benefits through easy steps, support forums, and communiti...
What is your primary use case for Oracle E-Business Suite?
I am working on an ERP solution that Oracle provides, which is Oracle E-Business Suite. Oracle E-Business Suite contains many modules that cover tax, finance, HR, projects, and many solutions they ...
Ask a question
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Also Known As

Oracle EBS, OEBS
No data available
 

Overview

 

Sample Customers

Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Find out what your peers are saying about Oracle E-Business Suite vs. Siebel and other solutions. Updated: October 2026.
921,148 professionals have used our research since 2012.