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Oracle E-Business Suite vs Siebel comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle E-Business Suite
Ranking in Field Service Management
1st
Ranking in Product Configuration and Quoting
3rd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
155
Ranking in other categories
ERP (6th), Activity Based Costing Software (2nd), Benefits Administration (6th), Enterprise Resource Planning for Manufacturing (1st)
Siebel
Ranking in Field Service Management
7th
Ranking in Product Configuration and Quoting
10th
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Order Management Hubs (16th)
 

Mindshare comparison

As of October 2025, in the Field Service Management category, the mindshare of Oracle E-Business Suite is 5.3%, down from 15.4% compared to the previous year. The mindshare of Siebel is 3.4%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Market Share Distribution
ProductMarket Share (%)
Oracle E-Business Suite5.3%
Siebel3.4%
Other91.3%
Field Service Management
 

Featured Reviews

James Balbach - PeerSpot reviewer
Centralizes our enterprise-wide functions but could benefit from cloud migration
We have dealt with customer service, and it was awful. For a system this size, it felt like we were merely buying software from them. They weren't really partnered with us on it. Reporting bugs and getting feedback, as well as having engineers work on issues, was very transactional. There was no real ownership on Oracle's part. During several support cases, it became difficult to determine ownership at Oracle and get status updates. The on-premises Oracle support is not great in my experience, and I think this is true in the industry. We've read about their software as a solution, and theoretically, their SaaS portal support is a lot better.
Felix Maximiliano Obes - PeerSpot reviewer
It provides end-to-end customer management, from marketing all the way to support. Project management is lacking.
Siebel Analytics and the contact management features. This feature is the BI engine built for easy reporting and dashboards to visualize all phases of the customer´s lifecycle and devise the right strategies. The Asset and Product modules are separated and comply with most requirements out of the box for a typical CRM implementation. Also, the Contacts feature is very powerful even allowing for bulk email sending. Campaign and opportunities were used to calculate TOV and worked marvelously well.
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Manufacturing Company
11%
University
7%
Financial Services Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise33
Large Enterprise112
No data available
 

Questions from the Community

What do you like most about Oracle E-Business Suite?
It was very easy to integrate the product into our existing infrastructure.
What needs improvement with Oracle E-Business Suite?
Current challenges with Oracle E-Business Suite include certain modules such as Property Manager, which has faced difficulties especially after IFRS 16 was introduced in 2021. Oracle is still worki...
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Also Known As

Oracle EBS, OEBS
No data available
 

Overview

Information not available
 

Sample Customers

Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Find out what your peers are saying about Oracle E-Business Suite vs. Siebel and other solutions. Updated: September 2025.
868,759 professionals have used our research since 2012.