ServiceMax vs Siebel comparison

ServiceMax and Oracle are both solutions in the Field Service Management category. ServiceMax is ranked #9, while Oracle is ranked #6. ServiceMax holds a 3.6% mindshare in FSM, compared to Oracle’s 6.8% mindshare. Additionally, 100% of ServiceMax users are willing to recommend the solution, compared to 83% of Oracle users who would recommend it.

ServiceMax

Read 1 ServiceMax review

61 Views
47 Comparison Views

100% willing to recommend

Siebel

Read 6 Siebel reviews

119 Views
84 Comparison Views

83% willing to recommend

ServiceMax

Siebel

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ServiceMax and Siebel based on real PeerSpot user reviews.

Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management.

To learn more, read our detailed Field Service Management Report (Updated: April 2025).

Buyer's Guide

Field Service Management

April 2025

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Helped 850,349 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceMax

Ranking in Field Service Management

9th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Siebel

Ranking in Field Service Management

6th

Average Rating

7.6

Number of Reviews

Ranking in other categories

Order Management Hubs (18th), Product Configuration and Quoting (10th)

Mindshare comparison

As of May 2025, in the Field Service Management category, the mindshare of ServiceMax is 3.6%, up from 2.5% compared to the previous year. The mindshare of Siebel is 6.8%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Field Service Management

Featured Reviews

it_user341028

ServiceMax/Salesforce Consultant at a tech services company with 51-200 employees

My clients became more productive as they view the data in real time, yet because you can only dispatch a work order for a maximum of 14 days, it doesn't quite work for enterprise organizations.

It is more valuable to the client than to me. Their field engineers use ServiceMax on an iPad app to capture information on the product that they are working on. They can also use the mobile for laptop app on their laptops and capture information while offline. The client's organization became…

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Mario Treviño Salazar

Solution Architect for New Products and Services at a comms service provider with 1,001-5,000 employees

We're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally. The interactions with social networks can’t be managed with it.

Siebel's most valuable feature is the web interface. As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally. In our case, we've integrated all our BSS and OSS applications with Siebel using TIBCO v5.6. The application itself contains complete functionalities needed to manage the interactions with clients -- quotes, opportunities, and offers. Also, we can register the interactions with our clients. We have another instance of Siebel CRM (7.8) and in that case we have integrated also with Tibco BW 5.9 and we are currently using other products from Tibco for developing the BPM processes related (Tibco iDecisions as BPM).

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Comparisons

Servigistics vs ServiceMax

Compared 100% of the time

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Salesforce CPQ vs Siebel

Compared 46% of the time

Oracle E-Business Suite vs Siebel

Compared 33% of the time

Oracle CPQ Cloud vs Siebel

Compared 21% of the time

More Siebel Competitors

Product Reports

Buyer's Guide

Field Service Management

April 2025

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Buyer's Guide

Field Service Management

April 2025

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Overview

ServiceMax is the leading field service management solution for a new era of mobile business. We optimize end-to-end field service operations including: workforce optimization, advanced scheduling and dispatch, parts logistics, inventory amp; depot repair, installed base entitlements, and social collaboration to ensure customers of all sizes such as Dupont, Elekta, and McKinley Equipment deliver flawless field service.

ServiceMax

Information not available

Oracle

Sample Customers

Tundra Solutions, Mechdyne, Topcon, Nautilus, Westmor, Daikin, Skedaddle, Samsa Mechanical, James Automation, McKinley Equipment, Kinetico, Solta Medical, Stream Information

Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines

Buyer's Guide

Field Service Management

April 2025

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Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management. Updated: April 2025.

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850,349 professionals have used our research since 2012.

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We monitor all Field Service Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.