ServiceMax vs Siebel comparison

ServiceMax and Oracle are both solutions in the Field Service Management category. ServiceMax is ranked #4, while Oracle is ranked #5. ServiceMax holds a 4.9% mindshare in FSM, compared to Oracle’s 4.2% mindshare. Additionally, 100% of ServiceMax users are willing to recommend the solution, compared to 83% of Oracle users who would recommend it.

ServiceMax

Read 1 ServiceMax review

463 Views
389 Comparison Views

100% willing to recommend

Siebel

Read 6 Siebel reviews

778 Views
428 Comparison Views

83% willing to recommend

ServiceMax

Siebel

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ServiceMax and Siebel based on real PeerSpot user reviews.

Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management.

To learn more, read our detailed Field Service Management Report (Updated: March 2026).

Buyer's Guide

Field Service Management

March 2026

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Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceMax

Ranking in Field Service Management

4th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Siebel

Ranking in Field Service Management

5th

Average Rating

7.6

Number of Reviews

Ranking in other categories

Order Management Hubs (10th), Product Configuration and Quoting (9th)

Mindshare comparison

As of March 2026, in the Field Service Management category, the mindshare of ServiceMax is 4.9%, up from 3.6% compared to the previous year. The mindshare of Siebel is 4.2%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Field Service Management Mindshare Distribution
Product	Mindshare (%)
ServiceMax	4.9%
Siebel	4.2%
Other	90.9%

Field Service Management

Featured Reviews

it_user341028

ServiceMax/Salesforce Consultant at a tech services company with 51-200 employees

My clients became more productive as they view the data in real time, yet because you can only dispatch a work order for a maximum of 14 days, it doesn't quite work for enterprise organizations.

It is more valuable to the client than to me. Their field engineers use ServiceMax on an iPad app to capture information on the product that they are working on. They can also use the mobile for laptop app on their laptops and capture information while offline. The client's organization became…

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it_user495873

IT Architect at a financial services firm with 5,001-10,000 employees

I like the assignment management and contact management features. I would like them to extend the possibility for functional segregation.

Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The client's organization became more productive as they view the data in real time."

"Being a single source of information, this provides an authoritative source of information."

"Data migration, data deduplication, and application flexibility with respect to business rules are valuable features."

"With the implementation of the assignment manager, we are now able to automate assignment rules that we previously had in hard, and this feature allows us greater flexibility when incorporating new assignment rules."

"As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally."

"I found that this product had the ability to meet our business needs."

"It provides end to end customer management, from marketing all the way to support, meaning you also have sales, product management, literature, asset management, opportunity analysis, maintenance SLA compliance, and support, with all the common features present on modern CRMs including phone sync and email merge capabilities."

Cons

"On ServiceMax Dispatching Management, they have a limitation where you can only dispatch a work order for a maximum of 14 days."

"The initial setup was complex. The degree of parameterization required for the initial setup was not made obvious."

"It is a very expensive product and data steward module is very complex."

"Business rules for data duplication can be improved."

"Deployment is still considered cumbersome and the integrations are quite an expense."

"There were issues, mostly due to the lack of capability of the implementation partner who delivered the solution."

"Pricing is very high."

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Product Reports

Buyer's Guide

Field Service Management

March 2026

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Buyer's Guide

Field Service Management

March 2026

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Overview

ServiceMax is the leading field service management solution for a new era of mobile business. We optimize end-to-end field service operations including: workforce optimization, advanced scheduling and dispatch, parts logistics, inventory amp; depot repair, installed base entitlements, and social collaboration to ensure customers of all sizes such as Dupont, Elekta, and McKinley Equipment deliver flawless field service.

ServiceMax

Information not available

Oracle

Sample Customers

Tundra Solutions, Mechdyne, Topcon, Nautilus, Westmor, Daikin, Skedaddle, Samsa Mechanical, James Automation, McKinley Equipment, Kinetico, Solta Medical, Stream Information

Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines

Buyer's Guide

Field Service Management

March 2026

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Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management. Updated: March 2026.

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