IBM Sterling Order Management vs Microsoft Dynamics comparison

IBM and Microsoft are both solutions in the Order Management Hubs category. IBM is ranked #4, while Microsoft is ranked #3 with an average rating of 8.5. IBM holds a 12.8% mindshare in OMH, compared to Microsoft’s 9.4% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 100% of Microsoft users who would recommend it.

IBM Sterling Order Management

Read 2 IBM Sterling Order Management reviews

293 Views
261 Comparison Views

100% willing to recommend

Microsoft Dynamics

Read 6 Microsoft Dynamics reviews

477 Views
167 Comparison Views

100% willing to recommend

IBM Sterling Order Management

Microsoft Dynamics

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM Sterling Order Management and Microsoft Dynamics based on real PeerSpot user reviews.

Find out in this report how the two Order Management Hubs solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM Sterling Order Management vs. Microsoft Dynamics Report (Updated: September 2025).

Buyer's Guide

IBM Sterling Order Management vs. Microsoft Dynamics

September 2025

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Helped 868,787 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Sterling Order Management

Ranking in Order Management Hubs

4th

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Microsoft Dynamics

Ranking in Order Management Hubs

3rd

Average Rating

8.8

Number of Reviews

Ranking in other categories

Point of Sale (POS) Systems (2nd)

Mindshare comparison

As of October 2025, in the Order Management Hubs category, the mindshare of IBM Sterling Order Management is 12.8%, down from 13.6% compared to the previous year. The mindshare of Microsoft Dynamics is 9.4%, up from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Order Management Hubs Market Share Distribution
Product	Market Share (%)
Microsoft Dynamics	9.4%
IBM Sterling Order Management	12.8%
Other	77.8%

Order Management Hubs

Featured Reviews

it_user522132

Senior Engineer at a retailer with 10,001+ employees

Tracking orders is easy and it is intuitive. Sometimes when the load gets too much, it's a little slow.

It has a very good user interface. It makes my life easy, because I am from the quality testing team, so it's easy for me to track any order. Since I am from Target, I need to track orders; tracking is very easy through the IBM Order Management System. It is extremely intuitive.

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Sahil Shahi

Market Researcher at SRINSOFT INC

Have struggled with support delays but have benefited from real-time tracking and reporting

I am not satisfied with the customized dashboard because there are many things that Microsoft could improve with their dashboards. Microsoft needs to work on the dashboard part for the CRM especially. The implementation partner should improve because in my organization, the company that implemented Microsoft Dynamics 365 CRM has not done a good job. Microsoft should know about their end customers, how they are doing, and what issues they are facing. Regarding integration with Office 365 and other Microsoft products, the Dynamics integration is good; there's no loophole between the connections. We are not using LinkedIn integration. Microsoft should have keen observation about their end customers, not just their partners. There are many partners globally, such as Gold partners or Platinum partners, and not everyone is accurate while implementing Microsoft Dynamics CRM. Microsoft should observe how end customers are using their product and provide tutorials so customers can communicate their needs to vendors or third-party partners. Connecting with end customers is necessary.

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Top Industries

By visitors reading reviews

Comms Service Provider

15%

Computer Software Company

15%

Government

11%

Retailer

Comms Service Provider

16%

Computer Software Company

11%

Construction Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	2

Questions from the Community

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What is your experience regarding pricing and costs for Microsoft Dynamics?

My organization is not satisfied with the pricing, and I would rate it two.

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What needs improvement with Microsoft Dynamics?

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What is your primary use case for Microsoft Dynamics?

I work on Microsoft Dynamics 365. For CRM purposes, we use Microsoft Dynamics 365. We use Microsoft Dynamics 365 as a CRM, and for Microsoft, we use Power BI and other daily activities such as Exce...

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Product Reports

Buyer's Guide

Order Management Hubs

September 2025

Download IBM Sterling Order Management product report

Buyer's Guide

Microsoft Dynamics

September 2025

Download Microsoft Dynamics product report

Also Known As

Sterling Commerce Order Management

MS Dynamics

Overview

IBM Order Management orchestrates cross-channel selling and order orchestration processes across a dynamic business network of customers, suppliers, and partners.

IBM Order Management provides robust cross-channel functionality that can intelligently broker orders across many disparate systems, provide a global view of all inventory across the supply chain, and help you make changes to business processes based on changing market conditions.

IBM

Microsoft Dynamics AX for Retail Point of Sale (POS) is available either as part of the integrated Dynamics AX for Retail business suite, or as an individual POS solution. Features shown include the Modern POS experience, product search and select, client-telling/assisted sales experience, customer detail capture and remote stock counting.

Microsoft

Sample Customers

Williams-Sonoma, Telus, Avalara, VolkerHighways, ISE Commerce, Frontline, UniCredit Group

Harris Farm Markets, Ariston Thermo Group, Delhi Integrated Multi-Modal Transit System Ltd., Zimbabwe Revenue Authority, Kodak Alaris, APi Group Inc, Thorlux Lighting, Aruba Networks, Ceskoslovenska obchodni banka, a. s. (CSOB)

Buyer's Guide

IBM Sterling Order Management vs. Microsoft Dynamics

September 2025

Free Report: IBM Sterling Order Management vs. Microsoft Dynamics

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We monitor all Order Management Hubs reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.