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Microsoft 365 Business vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft 365 Business
Ranking in Content Collaboration Platforms
8th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
244
Ranking in other categories
Mobile Device Management (MDM) (2nd)
OpenText Extended ECM
Ranking in Content Collaboration Platforms
11th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
21
Ranking in other categories
Enterprise Content Management (3rd)
 

Mindshare comparison

As of May 2025, in the Content Collaboration Platforms category, the mindshare of Microsoft 365 Business is 1.7%, up from 1.6% compared to the previous year. The mindshare of OpenText Extended ECM is 1.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms
 

Featured Reviews

Luca Turco - PeerSpot reviewer
Subscription model ensures continuous updates and connectivity across devices
The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product. This contrasts with older perpetual licenses that rarely received updates. The overall suite is very complete, and being tied to a vendor that improves week by week is of great value. Implemented features like sharing calendars and access to emails on multiple devices enhance basic functionalities that were previously lacking.
Jaideep MS - PeerSpot reviewer
Enables effective document control yet requires better affordability and clarity
I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is nice and straightforward."
"Integrating products and the overall communication between all functionalities is superb."
"Microsoft 365 Business is user-friendly, easy to use, compatible with different devices, such as laptops and phones, and helps me get my job done."
"What was most valuable for me was how simple this solution is to start using."
"I have been using Microsoft Office for a long time since I was young. This solution is very similar and is easy to use, and the interface is adequate."
"It is a scalable solution."
"Microsoft 365 Business has an abundance of features."
"It's very user-friendly."
"Most of our customers are very fond of the upgraded smart user interface."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace."
"The tool's most valuable features are document storage, security, and compliance."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"Scalability is great. We can extend areas horizontally and vertically."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
 

Cons

"There could be less frequent product updates."
"The solution's ability to scale could be improved."
"Technical support could be a bit better. It's an aspect Microsoft could improve upon."
"It would be better if Microsoft supported more integrations."
"The solution could improve by providing better integration with other platforms."
"The technical support need to improve, I have had bad experiences."
"It would be ideal if they could improve the cybersecurity of the endpoints, and to provide pictures of new zero-days cybersecurity threats as soon as possible."
"The solution’s cost could be improved."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
"The architecture needs improvement, as it's complex."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"A dashboard with information would be nice to see."
"User interface needs improvement (at least in the version we are using, desktop client)."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"OpenText Extended ECM's user interface could be improved."
"The response time is not effective, and the staff lacks adequate knowledge."
 

Pricing and Cost Advice

"I rate the pricing of the program a seven out of ten."
"Licensing fees are paid on a yearly basis."
"The licensing of the solution is monthly."
"The licensing fees are paid yearly."
"The product’s price could be improved. There are additional costs involved apart from standard licenses."
"I don't pay any licensing fees."
"Licensing fees are paid annually."
"The product's pricing could be better."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"The product is pricey."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"The total cost of the product will vary on the capabilities required"
"Both Open Text ECM and IBM File share are expensive."
"The tool's pricing is confusing to the end customer."
"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
10%
Real Estate/Law Firm
7%
Healthcare Company
7%
Government
14%
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost. It is generally still worth the money and is cost-effective when considering the pr...
What needs improvement with Microsoft 365 Business?
Price is an area for improvement, as spending less money would always be preferable. However, the comprehensive nature of the solution justifies the cost.
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
What needs improvement with OpenText Content Suite Platform?
The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...
 

Also Known As

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Microsoft 365 Business vs. OpenText Extended ECM and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.