We performed a comparison between Microsoft 365 Business and NICE CXone based on real PeerSpot user reviews.
Find out what your peers are saying about JAMF, Microsoft, Kandji and others in Mobile Device Management (MDM)."I am highly satisfied with the security features and user-friendly interface."
"The solution can scale up or down easily to meet the needs of any organization."
"The installation process is straightforward."
"Microsoft 365 Business is available as a SaaS product."
"It is easy to use."
"It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative."
"It's great that one user can log onto many different devices."
"The solution is easy to expand to accomodate multiple users."
"It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum."
"It has the ability to edit the HTML, as well as the WYSIWYG."
"It is easy to look up and playback calls with this system as it categorizes the different types of calls that come through my call center. I like that inContact is always updating and continues to improve. The quality of its recorded calls is among the best that I have had experience with."
"I have found the ease of use of the ACD to be most valuable along with the inView dashboard."
"inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not."
"Customer support is terrific. The team is personable, informed, and responsive."
"We are able to see the calls in queue and able to see if someone is available or not."
"Being able to listen in on a call, which is exceptionally good with training."
"The solution's licensing framework needs improvement."
"The pricing for this solution could be improved."
"The management could be a bit better."
"It could be more user-friendly."
"The installation should be supportive of and able to integrate with Linux."
"It requires logging out and in again when working for different companies."
"This solution could improve by having better integration with other platforms."
"No assistance with initial setup."
"inContact should offer a way to send faxes."
"If you have hundreds of books, the initial download is slow."
"It is a hassle, if you are busy and caught up with something, that it will log you out."
"I would like to see inView be a built-in feature of CXone rather than a separate platform, but everything else is terrific."
"Your docs go on their servers and getting them out is difficult, especially if you want to switch to another authoring format, e.g., Markdown. There are no converters and an automated extraction of the docs from the CMS is not available."
"It could improve the quality of calls."
"MindTouch would greatly benefit by providing a GitHub pull request functionality to foster draft mode and open contribution writing."
"There are times when the data does not load and you have to keep hitting refresh. More colors and different layouts should be included in the next release."
Earn 20 points
Microsoft 365 Business is ranked 2nd in Mobile Device Management (MDM) with 240 reviews while NICE CXone is ranked 4th in Workforce Engagement Management. Microsoft 365 Business is rated 8.4, while NICE CXone is rated 8.2. The top reviewer of Microsoft 365 Business writes "Improves productivity and allows team collaboration in organizations". On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Microsoft 365 Business is most compared with Google Workspace, Microsoft Intune, ManageEngine Endpoint Central, Windows Autopilot and Datto Workplace, whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and ServiceNow.
We monitor all Mobile Device Management (MDM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
