Mezmo vs OpenText Real User Monitoring comparison

Mezmo and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Mezmo is ranked #80, while OpenText is ranked #45 with an average rating of 7.7. Mezmo holds a 0.1% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 100% of Mezmo users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

Mezmo

Read 2 Mezmo reviews

520 Views
270 Comparison Views

100% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

465 Views
419 Comparison Views

58% willing to recommend

Mezmo

OpenText Real User Monitoring

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Mezmo and OpenText Real User Monitoring based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Mezmo vs. OpenText Real User Monitoring Report (Updated: July 2025).

Buyer's Guide

Mezmo vs. OpenText Real User Monitoring

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Mezmo

Ranking in Application Performance Monitoring (APM) and Observability

80th

Average Rating

9.0

Number of Reviews

Ranking in other categories

Log Management (52nd), Observability Pipeline Software (7th)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Mezmo is 0.1%, up from 0.1% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Theodore Omtzigt

President and Founder at STILLWATER SUPERCOMPUTING INC

It consolidates all logs into one place and provides required features and functionalities

Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to do RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue.

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Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution aggregates all event streams, so that if there are any issues, it's all in the same interface."

"LogDNA consolidates all logs into one place, which is super valuable."

"It offers near-real-time analytics, which is helpful."

"Real User Monitor has improved our productivity."

"The technical support is good at resolving issues."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"It is a good product."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"Very easy to implement."

"With the solution, you can easily access any issues in your infrastructure."

More OpenText Real User Monitoring pros

Cons

"No ability to encapsulate a query or a filter, and communicate or share that among the team."

"Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue."

"We would like to see support for non-Windows environments."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"Some issues with login errors."

"The solution's technical support presents a lot of issues with too many delays."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"This technology is considered to be older."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

Information not available

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"If I compare with other vendors, other vendors are more expensive"

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Not expensive."

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Top Industries

By visitors reading reviews

No data available

Government

10%

Manufacturing Company

10%

Performing Arts

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

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What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

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What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

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Also Known As

LogDNA

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

Today’s enterprises must manage a massive amount of machine data. They require a platform that enables engineering teams to deliberately route and store structured and unstructured data for different teams with unique use cases. Legacy platforms weren’t made for this moment.
‍
Mezmo, formerly LogDNA, lets organizations ingest, process, route, analyze, and store all of their log data. Purpose-built for modern engineering teams—including developers, SREs, IT Operations, and Security Engineers—the Mezmo platform is trusted by thousands of companies for SaaS, cloud, and hybrid applications.

Mezmo

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Sample Customers

Instacart, Asics, Lime, Salesforce

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

Mezmo vs. OpenText Real User Monitoring

July 2025

Free Report: Mezmo vs. OpenText Real User Monitoring

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