Mezmo vs New Relic comparison

Why PeerSpot?

Mezmo and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Mezmo is ranked #78, while New Relic is ranked #4 with an average rating of 8.3. Mezmo holds a 0.5% mindshare in APM, compared to New Relic’s 3.6% mindshare. Additionally, 100% of Mezmo users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

Mezmo

Read 2 Mezmo reviews

3,208 Views
1,925 Comparison Views

100% willing to recommend

New Relic

Read 176 New Relic reviews

29,719 Views
19,317 Comparison Views

94% willing to recommend

Mezmo

New Relic

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Mezmo and New Relic based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Mezmo vs. New Relic Report (Updated: November 2026).

Buyer's Guide

Mezmo vs. New Relic

November 2026

Download the complete report

Helped 920,939 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Mezmo

Ranking in Application Performance Monitoring (APM) and Observability

78th

Average Rating

9.0

Number of Reviews

Ranking in other categories

Log Management (54th), Observability Pipeline Software (8th)

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Mezmo is 0.5%, up from 0.4% compared to the previous year. The mindshare of New Relic is 3.6%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.6%
Mezmo	0.5%
Other	95.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Theodore Omtzigt

President and Founder at STILLWATER SUPERCOMPUTING INC

It consolidates all logs into one place and provides required features and functionalities

Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to do RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue.

Read full review

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With LogDNA, which brings all the logs together in an interleaved stream, it allows us to take a transaction and relate it to other contextual events making the gathering of evidence for auditors and our internal RCA much more productive."

"We haven't had anything yet that we couldn't do through LogDNA."

"LogDNA consolidates all logs into one place, which is super valuable."

"The solution aggregates all event streams, so that if there are any issues, it's all in the same interface."

"New Relic has been in the business for a while, it offers a wide selection to attach a monitoring mobile app, server, and cloud, and if you want to go with just one product, it fits all your needs."

"I don’t see us being able to operate without New Relic."

"New Relic has proven itself as a very reliable and convenient way to monitor your servers and applications."

"We have had a good experience with it so far and I would recommend the solution to other organizations."

"We looked for a product that gives the data in a way that is easy to visualize, is reliable, and is simple."

"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."

"One of the most outstanding features of any APM tool is the anomaly detection part."

"The most valuable features are the dashboards and tracing."

More New Relic pros

Cons

"Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue."

"Scalability could be improved; we are using it through the IBM cloud deployment and on some of the data centers that are very heavily used, there is a significant lag in the event stream, sometimes 10, 15 minutes behind, which makes the RCA impossible."

"No ability to encapsulate a query or a filter, and communicate or share that among the team."

"There are certain scenarios where I feel additional functionalities could enhance New Relic, such as gaining more data about calls."

"Error handling and reporting is a little lackluster, but they're announcing a whole new analytics approach."

"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

"It could be faster, but they’re already working on making this."

"The solution could improve by having more network monitoring features, such as for all the infrastructure."

"Stack traces don’t go far enough. They get to a point, indicate a question mark, and then stop."

"Overall, New Relic is not as good as Dynatrace."

"New Relic APM generates weekly performance reports, but they aren't really actionable."

More New Relic cons

Pricing and Cost Advice

Information not available

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"This solution required a license and it is better than some other competitors."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"We feel it's a little bit pricey."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"Cost is significant with a lot of extras."

"Comparatively, the pricing is expensive."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Top Industries

By visitors reading reviews

Comms Service Provider

18%

Transportation Company

14%

Construction Company

14%

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

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Dynatrace vs Mezmo

Compared 3% of the time

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Compared 4% of the time

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Compared 4% of the time

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Compared 2% of the time

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New Relic

October 2026

Download New Relic product report

Also Known As

LogDNA

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Mezmo provides a dynamic platform for logging and data processing, streamlining workflows for businesses by offering real-time insights and integration capabilities.

Mezmo is designed to meet the complex demands of data analysis, offering robust real-time capabilities that enhance business operations. By centralizing data logging and simplifying analysis processes, Mezmo aids in effective decision-making and operational efficiency. It boasts extensive integration support and scalability, making it ideal for addressing both current and future business needs.

What are the key features of Mezmo?

Real-time data processing: Quickly analyzes and delivers live insights for timely decision-making.
Extensive integrations: Seamlessly connects with a wide range of tools and platforms.
Scalability: Adapts to changing data volumes for growing businesses.
Centralized logging: Organizes data from multiple sources for streamlined monitoring.

What benefits or ROI can users expect?

Improved efficiency: Streamlined processes reduce time spent on data management.
Cost savings: By enhancing productivity, operating costs are minimized.
Better decision-making: Access to real-time insights facilitates informed decisions.
Enhanced data management: Centralization simplifies oversight and analysis.

In industries like finance and tech, Mezmo is instrumental in managing large volumes of data with precision. It integrates into existing infrastructures smoothly, ensuring minimal disruption and consistent performance. Its adaptive nature is beneficial for fast-paced environments requiring constant data monitoring and analysis.

Mezmo

New Relic offers comprehensive server and application performance monitoring features, empowering organizations with real-time insights and customizable dashboards for efficient issue resolution.

Possessing robust capabilities, New Relic provides in-depth application data, allowing users to trace and diagnose issues efficiently. Its powerful API integration enables seamless performance improvement tracking. Despite certain areas for improvement like configuration handling and pricing, New Relic remains a preferred choice for application performance monitoring, server monitoring, and infrastructure management, facilitating end-to-end observability and enhancing application health.

What are New Relic's key features?

Server Monitoring: Provides insights into system health and performance metrics.
Real-Time Application Performance Insights: Offers instant data on application performance and user experience.
Customizable Dashboards: Tailor dashboards to display the most relevant data for specific needs.
API Integration: Supports integration with external tools for enhanced performance tracking.
Scalability: Adapts to the growing needs of enterprises, ensuring continuous monitoring effectiveness.
Synthetic Monitoring: Simulates user interactions to preemptively identify potential issues.

Why consider New Relic's benefits?

In-Depth Data: Access to comprehensive application data for quick issue resolution.
Efficient Alerting: Real-time alerts to identify and address problems swiftly.
Improved Performance: Metrics and insights that facilitate enhanced application performance.
Tool Integrations: Integration enhances value by combining various system insights.

In sectors like finance and e-commerce, New Relic is utilized for real-time performance monitoring, allowing businesses to identify bottlenecks, manage infrastructure effectively, and ensure seamless user experiences. By tracking API response times and monitoring databases, companies improve performance and user satisfaction through better observability and synthetic monitoring.

New Relic

Sample Customers

Instacart, Asics, Lime, Salesforce

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Mezmo vs. New Relic

November 2026

Free Report: Mezmo vs. New Relic

Find out what your peers are saying about Mezmo vs. New Relic and other solutions. Updated: November 2026.

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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.