We performed a comparison between ManageEngine Desktop Central MSP and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."
"The interface is intuitive, easy to use, and has a low learning curve."
"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."
"Easy to manage and it looks good."
"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."
"The endpoint management is great."
"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."
"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."
"The solution is easy to set up."
"The most valuable feature is the ease of use. Using this solution enables us to get support easily."
"The remote access is most valuable."
"There are some great features."
"It is user-friendly for opening my server or PC."
"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
"Stability is sometimes negatively affected by updates."
"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."
"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."
"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."
"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."
"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."
"The solution is a bit expensive. It could be cheaper."
"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."
"The security of the solution could be more secure."
"Maybe TeamViewer could be improved with more scalability."
"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."
"I would like to see better pricing, more customization, and increased automation."
"If there were a way for users to do access reporting, that would be an ideal addition to the product."
"I don't like having so many updates."
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ManageEngine Desktop Central MSP is ranked 7th in Remote Monitoring and Management Software with 7 reviews while TeamViewer Remote Management is ranked 5th in Remote Monitoring and Management Software with 17 reviews. ManageEngine Desktop Central MSP is rated 8.6, while TeamViewer Remote Management is rated 8.4. The top reviewer of ManageEngine Desktop Central MSP writes "Excellent for on-prem and cloud based vulnerability detection". On the other hand, the top reviewer of TeamViewer Remote Management writes "Efficiently accesses other end-points". ManageEngine Desktop Central MSP is most compared with NinjaOne, Atera, Kaseya VSA, N-able N-central and Datto Remote Monitoring and Management, whereas TeamViewer Remote Management is most compared with Datto Remote Monitoring and Management, NinjaOne, Azure Bastion, N-able N-sight Remote Monitoring & Management and ConnectWise Automate. See our ManageEngine Desktop Central MSP vs. TeamViewer Remote Management report.
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