ManageEngine Desktop Central MSP [EOL] vs TeamViewer Remote Management comparison

ManageEngine and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

ManageEngine Desktop Centra...

Read 7 ManageEngine Desktop Central MSP [EOL] reviews

100% willing to recommend

TeamViewer Remote Management

Read 34 TeamViewer Remote Management reviews

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694 Comparison Views

87% willing to recommend

ManageEngine Desktop Centra...

TeamViewer Remote Management

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Executive Summary

We performed a comparison between ManageEngine Desktop Central MSP [EOL] and TeamViewer Remote Management based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, datto and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: December 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

December 2025

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Helped 879,711 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine Desktop Centra...

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamViewer Remote Management

Average Rating

8.4

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (9th)

Featured Reviews

Donathon Ong

Head of Infrastructure at a financial services firm with 11-50 employees

Responsive support, a straightforward setup, and great endpoint management

There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud. It doesn't have this integration with the respective cloud solutions, and if it could have this kind of integration, it would be better. I wouldn't deploy ManageEngine as a standalone since it works better as a compliment rather than an entire solution.

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Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."

"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."

"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."

"The endpoint management is great."

"The interface is intuitive, easy to use, and has a low learning curve."

"Easy to manage and it looks good."

"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."

"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."

"The most valuable feature of this solution is Remote Access."

"It is user-friendly for opening my server or PC."

"The product is very stable."

"The stability seems to be pretty good so far."

"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."

"The most valuable feature is the ease of use. Using this solution enables us to get support easily."

"It's considered a trusted application."

More TeamViewer Remote Management pros

Cons

"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."

"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."

"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."

"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."

"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."

"Stability is sometimes negatively affected by updates."

"The security of the solution could be more secure."

"The main issue with the solution is the stability problem arising from network issues."

"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."

"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."

"The solution’s stability could be improved."

"The connectivity could improve."

"Integration with other tools would be great."

"There have been some delays in the past due to unstable internet connection."

More TeamViewer Remote Management cons

Pricing and Cost Advice

"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."

"This product is very cheap compared to others."

"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."

"This product has an easy setup, good support, and a good price."

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"Users need to pay a yearly license for TeamViewer Remote Management."

"We pay for a yearly license."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"Addition services could be lower priced."

"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"My company uses the free version of TeamViewer Remote Management."

More TeamViewer Remote Management pricing and cost advice

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879,711 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

Computer Software Company

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	10

Questions from the Community

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What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is...

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What needs improvement with TeamViewer Remote Management?

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What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

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Comparisons

No data available

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Product Reports

Buyer's Guide

ManageEngine Desktop Central MSP [EOL]

December 2025

ManageEngine Desktop Central MSP [EOL] report

Download ManageEngine Desktop Central MSP [EOL] product report

Buyer's Guide

TeamViewer Remote Management

December 2025

Download TeamViewer Remote Management product report

Also Known As

Desktop Central MSP

No data available

Overview

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

ManageEngine

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

TeamViewer

Sample Customers

South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec

Carey Paul Honda

Buyer's Guide

Remote Monitoring and Management (RMM)

December 2025

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