We performed a comparison between ManageEngine Desktop Central MSP and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Easy to manage and it looks good."
"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."
"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."
"The interface is intuitive, easy to use, and has a low learning curve."
"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."
"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"It just works as advertised and serves the purpose for which we got it."
"The installation is easy, it only took two minutes."
"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."
"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."
"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."
"Stability is sometimes negatively affected by updates."
"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"The solution could improve by optimizing the internet connection being used."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.
NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years.
The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one. NinjaOne supports over 9,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
NinjaOne simplifies and automates the day-to-day work of managed service providers and IT professionals so they can focus on complex, value-added services, end-user relationships, and strategic growth. NinjaOne is a powerful, easy-to-use remote monitoring and management platform that provides a single-pane-of-glass view into all your endpoints and the tools you really need to improve delivery.
ManageEngine Desktop Central MSP is ranked 11th in Remote Monitoring and Management Software with 6 reviews while NinjaOne is ranked 8th in Remote Monitoring and Management Software with 3 reviews. ManageEngine Desktop Central MSP is rated 8.6, while NinjaOne is rated 9.0. The top reviewer of ManageEngine Desktop Central MSP writes "Excellent for on-prem and cloud based vulnerability detection". On the other hand, the top reviewer of NinjaOne writes "Works brilliantly, great pricing and support, and has a simple web interface and capable mobile app". ManageEngine Desktop Central MSP is most compared with N-able N-central, Kaseya VSA, Atera, TeamViewer Remote Management and Datto Remote Monitoring and Management, whereas NinjaOne is most compared with Atera, Kaseya VSA, N-able N-sight Remote Monitoring & Management, N-able N-central and ConnectWise Automate. See our ManageEngine Desktop Central MSP vs. NinjaOne report.
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