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Loom Business - Enterprise vs Symphony comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Loom Business - Enterprise
Ranking in Enterprise Social Software
13th
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Symphony
Ranking in Enterprise Social Software
10th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Enterprise Social Software category, the mindshare of Loom Business - Enterprise is 1.4%, down from 1.5% compared to the previous year. The mindshare of Symphony is 3.4%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Symphony3.4%
Loom Business - Enterprise1.4%
Other95.2%
Enterprise Social Software
 

Featured Reviews

Konjengbam  Mitindra Singh - PeerSpot reviewer
Business Development Representative at a educational organization with 201-500 employees
Team meetings have become more productive and video transcripts support ongoing collaboration
Loom Business - Enterprise provides transcripts, which is very helpful. Moreover, whenever needed, users can come back to refer to those videos or meetings, making it very important. The best feature Loom Business - Enterprise offers is video recording. This feature stands out because of its ease of use, quality, and accessibility by anyone in the team. The transcripts from Loom Business - Enterprise are pretty good and accurate, making it a very reliable platform. Loom Business - Enterprise has made team meetings more efficient as sometimes team members are unable to participate. We can create video references for them to connect with others who missed the meeting. This makes the overall meeting more productive despite some members being absent. Since using Loom Business - Enterprise, communication has become more efficient because meeting videos are recorded and made available for anyone who was not present in the meeting.
Nenad Pejcic - PeerSpot reviewer
Senior Professional Services Engineer at Aspire Technology
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best feature Loom Business - Enterprise offers is video recording; this feature stands out because of its ease of use, quality, and accessibility by anyone in the team."
"Loom Business - Enterprise has made team meetings more efficient as sometimes team members are unable to participate, and we can create video references for them to connect with others who missed the meeting, making the overall meeting more productive despite some members being absent."
"The ability to scale videos is a valuable feature of the product."
"The overall functions are good."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
"The solution is user-friendly, and it is very good security-wise."
"I found the RAM Commander module in Symphony to be the most valuable."
"The entire product is good."
"The entire product is good, and the number of available features justifies its cost."
 

Cons

"Loom Business - Enterprise can handle our organization's needs as we grow, but it needs to improve its features so that all our needs are met at that point in time."
"The solution must allow users to record videos for a longer time."
"The solution is very expensive, and its pricing could be improved."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"The solution needs to improve CI."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
 

Pricing and Cost Advice

Information not available
"It's a costly product, but the number of available features justifies it."
"Symphony is expensive."
"It is fairly an expensive product, but works for us."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
45%
Outsourcing Company
5%
Comms Service Provider
5%
Media Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with Loom?
Loom Business - Enterprise can be improved, and more features can be added. The linking of videos or the integration of other platforms can be made more linear. Loom Business - Enterprise can handl...
What is your primary use case for Loom?
I mostly use Loom Business - Enterprise for recording videos.
What advice do you have for others considering Loom?
The user interface of Loom Business - Enterprise is pretty user-friendly. I would rate Loom Business - Enterprise an 8.5 out of 10 because it has more scope for improvement, and overall, the curren...
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Overview

 

Sample Customers

hubspot, airtable, grubhub
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Loom Business - Enterprise vs. Symphony and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.