LiveAgent vs Xurrent comparison

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LiveAgent

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Executive SummaryUpdated on Jul 22, 2025

LiveAgent and Xurrent are both prominent players in the customer service and support domain. LiveAgent presents a compelling choice due to its competitive pricing, while Xurrent offers an upper hand in functionality and value with superior features.

Features: LiveAgent provides valuable features including multi-channel support, automated ticketing, and a comprehensive customer portal. Xurrent offers advanced integration capabilities, AI-driven analytics, and customization options suitable for large-scale enterprises.

Ease of Deployment and Customer Service: LiveAgent presents a straightforward deployment process complemented by extensive customer service, facilitating smooth onboarding processes. Xurrent offers detailed deployment guides and a knowledgeable support team, although its setup could be more complex due to its advanced features, better catering to businesses that require sophisticated configurations.

Pricing and ROI: LiveAgent provides an affordable solution with a rapid ROI, which appeals to budget-conscious businesses. In contrast, Xurrent's higher initial investment is offset by extensive functionality and long-term cost benefits, making it an attractive option for larger organizations seeking comprehensive service solutions.

To learn more, read our detailed LiveAgent vs. Xurrent Report (Updated: September 2025).

LiveAgent vs. Xurrent

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in IT Service Management (ITSM)

45th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (37th), Knowledge Management Software (26th)

Xurrent

Ranking in IT Service Management (ITSM)

16th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of LiveAgent is 0.6%, up from 0.3% compared to the previous year. The mindshare of Xurrent is 1.3%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
Xurrent	1.3%
LiveAgent	0.6%
Other	98.1%

IT Service Management (ITSM)

Featured Reviews

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

"The solution is highly stable."

"I like their request management as well as their project management."

"It offers a comprehensive set of features without requiring additional payments for each feature."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

Cons

"There are other products that are more popular."

"Connection to other softwares could be improved."

"Asset Discovery is a feature that should be added."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

Pricing and Cost Advice

Information not available

"It is the most affordable because it is priced per month per user."

"The pricing is expensive."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

16%

Healthcare Company

Retailer

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

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What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

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What needs improvement with 4me?

Asset Discovery is a feature that should be added.

See all answers

Comparisons

JIRA Service Management vs LiveAgent

Compared 48% of the time

Zendesk vs LiveAgent

Compared 30% of the time

Zoho Desk vs LiveAgent

Compared 22% of the time

More LiveAgent Competitors

ServiceNow vs Xurrent

Compared 61% of the time

ManageEngine ServiceDesk Plus vs Xurrent

Compared 25% of the time

Freshservice vs Xurrent

Compared 15% of the time

More Xurrent Competitors

Product Reports

Help Desk Software

Download LiveAgent product report

Download Xurrent product report

Also Known As

No data available

4me

Overview

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?

AI Chatbot: Automates interactions, improves response times, reduces workloads.
FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.

What benefits should users consider?

Improved Efficiency: Streamlines operations, reduces agent workload.
Increased Satisfaction: Quick, personalized responses enhance customer experience.
Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.

QualityUnit

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?

Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
Automation Tools: Streamlines repetitive tasks, improving efficiency.
Collaboration Capabilities: Enhances team communication and project coordination.
Customizable Dashboards: Provides user-specific insights and data visualization.
Security Layers: Ensures data integrity and protection.

What benefits and ROI should be evaluated?

Improved Efficiency: Reduces time spent on manual tasks through automation.
Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
Cost Savings: Lowers operational expenses by optimizing resource allocation.
Scalability: Offers flexibility to grow alongside business needs.
Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Information Not Available

LiveAgent vs. Xurrent