LiveAgent vs Xurrent comparison

QualityUnit and Xurrent are both solutions in the IT Service Management (ITSM) category. QualityUnit is ranked #48, while Xurrent is ranked #16 with an average rating of 8.0. QualityUnit holds a 0.3% mindshare in ISM, compared to Xurrent’s 1.3% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 100% of Xurrent users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

273 Views
137 Comparison Views

100% willing to recommend

Xurrent

Read 4 Xurrent reviews

459 Views
459 Comparison Views

100% willing to recommend

LiveAgent

Xurrent

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 22, 2025

LiveAgent and Xurrent are both prominent players in the customer service and support domain. LiveAgent presents a compelling choice due to its competitive pricing, while Xurrent offers an upper hand in functionality and value with superior features.

Features: LiveAgent provides valuable features including multi-channel support, automated ticketing, and a comprehensive customer portal. Xurrent offers advanced integration capabilities, AI-driven analytics, and customization options suitable for large-scale enterprises.

Ease of Deployment and Customer Service: LiveAgent presents a straightforward deployment process complemented by extensive customer service, facilitating smooth onboarding processes. Xurrent offers detailed deployment guides and a knowledgeable support team, although its setup could be more complex due to its advanced features, better catering to businesses that require sophisticated configurations.

Pricing and ROI: LiveAgent provides an affordable solution with a rapid ROI, which appeals to budget-conscious businesses. In contrast, Xurrent's higher initial investment is offset by extensive functionality and long-term cost benefits, making it an attractive option for larger organizations seeking comprehensive service solutions.

To learn more, read our detailed LiveAgent vs. Xurrent Report (Updated: July 2025).

Buyer's Guide

LiveAgent vs. Xurrent

July 2025

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Helped 863,776 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in IT Service Management (ITSM)

48th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (36th), Knowledge Management Software (24th)

Xurrent

Ranking in IT Service Management (ITSM)

16th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the IT Service Management (ITSM) category, the mindshare of LiveAgent is 0.3%, up from 0.2% compared to the previous year. The mindshare of Xurrent is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

"It offers a comprehensive set of features without requiring additional payments for each feature."

"I like their request management as well as their project management."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"The solution is highly stable."

Cons

"Connection to other softwares could be improved."

"There are other products that are more popular."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"Asset Discovery is a feature that should be added."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

Pricing and Cost Advice

Information not available

"It is the most affordable because it is priced per month per user."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"The pricing is expensive."

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Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

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863,776 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

23%

Healthcare Company

Energy/Utilities Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

See all answers

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

See all answers

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

See all answers

Comparisons

Zendesk vs LiveAgent

Compared 37% of the time

JIRA Service Management vs LiveAgent

Compared 32% of the time

Zoho Desk vs LiveAgent

Compared 32% of the time

More LiveAgent Competitors

ServiceNow vs Xurrent

Compared 68% of the time

ManageEngine ServiceDesk Plus vs Xurrent

Compared 17% of the time

Freshservice vs Xurrent

Compared 15% of the time

More Xurrent Competitors

Product Reports

Buyer's Guide

Help Desk Software

June 2025

Download LiveAgent product report

Buyer's Guide

Xurrent

July 2025

Download Xurrent product report

Also Known As

No data available

4me

Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?

Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
Automation Tools: Streamlines repetitive tasks, improving efficiency.
Collaboration Capabilities: Enhances team communication and project coordination.
Customizable Dashboards: Provides user-specific insights and data visualization.
Security Layers: Ensures data integrity and protection.

What benefits and ROI should be evaluated?

Improved Efficiency: Reduces time spent on manual tasks through automation.
Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
Cost Savings: Lowers operational expenses by optimizing resource allocation.
Scalability: Offers flexibility to grow alongside business needs.
Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Xurrent

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Information Not Available

Buyer's Guide

LiveAgent vs. Xurrent

July 2025

Free Report: LiveAgent vs. Xurrent

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