ManageEngine OpManager and LiveAction LiveNX compete in the network monitoring solutions category. Users prefer ManageEngine OpManager for pricing and support, while LiveAction LiveNX is favored for its network monitoring features, justifying its higher price.
Features: ManageEngine OpManager offers robust device and network monitoring, automation capabilities to restart services upon failure, and comprehensive reporting for executives. Its features include threshold definitions, monitoring alerts, and device backup management. LiveAction LiveNX provides real-time network visualization, analytics, and clear graphical interfaces for bandwidth management. It supports critical alert settings and integrates well with Cisco SD-WAN solutions.
Room for Improvement: ManageEngine OpManager users report issues with change control during upgrades, such as database impacts and UI inconsistencies. Desired improvements include AI features, better documentation, and enhanced local support. LiveAction LiveNX could improve multi-tenancy capabilities and API integration with non-Cisco platforms, and its documentation and customer support need development.
Ease of Deployment and Customer Service: Both products offer on-premise deployment solutions. ManageEngine OpManager faces deployment difficulties in areas with less experienced support. LiveAction LiveNX receives positive feedback on customer service and technical support, though it has limited 24/7 coverage.
Pricing and ROI: ManageEngine OpManager is noted for competitive pricing and quick ROI due to reduced administrative overheads, offering flexible licensing with optional discounts for existing users. LiveAction LiveNX is more expensive but is effective for extensive site monitoring, avoiding per-user charges. Both demonstrate rapid ROI through improved uptime and streamlined operations.
LiveAction develops IT visibility solutions designed to simplify network management. Initially developed to aid the US Department of Defense in the operation of its networks, LiveNX (Network Experience) features an innovative visual display, real-time big data analytics and deep control of routers and switches for unparalleled network administration. LiveNX accelerates troubleshooting with its QoS control, application-aware, and WAN functionality developed through engineering partnerships with Cisco Systems.
ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
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