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Liferay Digital Experience Platform vs Sendbird comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Liferay Digital Experience ...
Ranking in AI Customer Experience Personalization
27th
Average Rating
8.0
Number of Reviews
45
Ranking in other categories
Web Content Management (6th), Corporate Portals (Enterprise Information Portals) (3rd), Digital Experience Platforms (DXP) (3rd)
Sendbird
Ranking in AI Customer Experience Personalization
2nd
Average Rating
8.4
Reviews Sentiment
6.1
Number of Reviews
13
Ranking in other categories
Help Desk Software (7th), Enterprise Social Software (5th), AI Customer Support (4th)
 

Mindshare comparison

As of October 2026, in the AI Customer Experience Personalization category, the mindshare of Liferay Digital Experience Platform is 0.9%, up from 0.4% compared to the previous year. The mindshare of Sendbird is 1.7%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Sendbird1.7%
Liferay Digital Experience Platform0.9%
Other97.4%
AI Customer Experience Personalization
 

Featured Reviews

PR
E-Governance Head at Creant Technologies
Optimizing digital presence with customizable design and seamless integration
The main benefits that Liferay Digital Experience Platform brings to the table are numerous. First is rapid application development and many features. Features such as content management and document management make your life easy; workflow management is also present. Workflow can be designed and derived. Form development and everything is very smooth and easy to deliver to the end customer, and you can find many features in one box. You have blogs, wikis, and everything with out-of-box functionality. My experience with actionable insights is positive; they help in refining content strategies. The content creation is helpful. For external content creation, I use headless CMS APIs for Liferay Digital Experience Platform, and headless APIs for content creation are also available. My thoughts on the integration capabilities are that integration is seamless. You have headless APIs where you can integrate seamlessly with any other application such as LDAP or SSO, or you can also integrate with different external systems. You have an SAP connector; everything is available. Liferay Digital Experience Platform's open source flexibility has helped in customizing functionalities for the specific needs of my customers as it is a highly flexible application that can be optimized. My advice for other organizations considering Liferay Digital Experience Platform is that if it's available, we need to improve on the performance, which is currently what we are seeing. Otherwise, earlier Service Builder was acceptable. On a scale of 1-10, I rate Liferay Digital Experience Platform a 9.
Shadrach Godwish Chukwu - PeerSpot reviewer
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Organized real-time customer chats have improved support efficiency and response handling
One thing I found unique about Sendbird is how smooth the real-time chat feels. It does not feel delayed or clunky. Conversations flow naturally, as though you are talking to someone in real time. If I could improve one thing, I would add more built-in analytics around conversations, such as clearer insights on response times, common issues, and agent performance. That would make it much easier to optimize support without relying on external tools. One improvement I see for Sendbird would be more flexibility in customizing the chat interface, especially around how conversations are displayed for agents. Sometimes, when handling multiple chats, having better layout controls or quick filters would make it much easier to stay organized. I also would appreciate more built-in analytics inside the platform itself, such as clearer breakdowns of response times, chat resolution rates, and common customer issues. Right now, you often need external tools to get that level of insights. Overall, it works very well, but those improvements would make the day-to-day support work much smoother and much more efficient.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would recommend Liferay for any company that is looking at deploying an enterprise-wide content management system."
"The web/mobile/portal integration was one of the features that we found most valuable, primarily because it reduced our development time."
"Liferay is highly scalable and more complex than Drupal."
"Customers liked this portal software platform because Open Source platform with no stack agenda can run in any existing infrastructure with low cost of adoption and offers over 70 out-of-the-box bundled features with an open API architecture that allows you to maximize aggregation and back-end integration."
"All the portlets and widgets are plugins, which provides flexibility to add or modify in multiple ways."
"It has increased communication between the departments and their employees."
"Liferay Digital Experience Platform has helped us optimize our digital presence and deliver rapid application development, every customer is happy, and they are giving us repeat orders for whatever we have delivered on Liferay Digital Experience Platform."
"Liferay is a good product and can reduce time and cost on project implementation."
"Sendbird is really valuable because I was able to create a chat from scratch in two to three days and a custom chat in a week by implementing things from scratch."
"Sendbird positively impacts my organization by reducing our time to create the chat module for the applications over the web and the Android and iOS mobile applications, allowing us to easily integrate this chat feature with less time."
"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."
"Sendbird is reliable and generally crash-free."
"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."
"The Sendbird developer portal provides each step, including methods, making it easy to implement."
"Sendbird is very flexible, and they have made great strides towards optimization."
"Sendbird is a very strong, reliable tool when it comes to real-time communications."
 

Cons

"There are several areas that need improvement: The core code base needs refactoring."
"Liferay needs a better web content search engine."
"Licensing costs can be very expensive."
"Support provided for the Enterprise Edition is really poor."
"The current version is good, but one problem is with objects where the load takes much time if the records are increasing."
"Staging and LARs export/import features. This is always a pain in Liferay with many errors caused mostly by some inconsistent data in the database."
"I would like to see it require fewer configurations from the properties file, and provide more GUI options to configure changes."
"Setup was not straightforward. The Community Edition was a bit complicated and they should fix the code."
"More analytics tools could be integrated into Sendbird."
"For Sendbird to be improved, I would say creating more multi-platform SDKs is essential."
"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."
"Their teams could be better in sync, as I had a very bad bug wherein all three SDKs had a problematic initialization order that required a bug fix version to be released after 17 email exchanges to finally get them to agree that the fault was on their side, which was pretty painful."
"If I could improve one thing, I would add more built-in analytics around conversations, such as clearer insights on response times, common issues, and agent performance."
"Impersonating a user or using a template user to send messages for development purposes would be very useful."
"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."
"Sendbird can be improved by looking into the app ID and improvements on a daily basis."
 

Pricing and Cost Advice

"Their pricing model should be modified to include per user options instead of just servers/cores, etc."
"It is a bit expensive."
"It's an open-source structure. Other costs are for professional services to integrate Liferay to other existing systems."
"Licensing costs can be very expensive."
"The product is neither cheap nor expensive. What Liferay Digital Experience Platform offers at its current price can be considered something that is worth the money."
"There is a starter plan for $399 per month, and a pro plan for $799 dollars."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
9%
Construction Company
7%
Comms Service Provider
7%
Construction Company
20%
Manufacturing Company
15%
Comms Service Provider
12%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise8
Large Enterprise23
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise5
Large Enterprise3
 

Questions from the Community

What is the best feature of Liferay?
A tricky question because it'd depend on what your focus will be on Liferay as a digital experience platform. I mean, if for me the experience management is the best feature, for someone with diff...
Is Liferay suitable for complete beginners?
A non-developer here, and frankly, a little bit of a tech beginner in general. My company branched out into digital experience a bit later than we should have but picking Liferay as a DXP was one o...
What is Liferay’s capacity for backup?
Yes, I think you can trust the cloud feature of Liferay pretty well. It gives you the option to back up your data as well as restore it and that's pretty vital for any digital experience platform....
What is your experience regarding pricing and costs for Sendbird?
Compared to other chat providers, Sendbird is not that expensive to integrate and this cost is very low.
What needs improvement with Sendbird?
To improve Sendbird, it could provide features such as those in WhatsApp, including allowing users to share their current location and live location, and enabling users to keep and share their curr...
What is your primary use case for Sendbird?
My main use case for Sendbird is chat with one-to-one persons or group chat, and with other features like audio calling and video calling. For the users we have onboarded in our applications, we ha...
 

Also Known As

Liferay DXP
Sendbird Calls, Sendbird Desk
 

Overview

 

Sample Customers

Adidas, Carrefour, Cisco Systems, Danone, Fujitsu, Lufthansa Flight Training, Siemens, Société Générale and the United Nations
Information Not Available
Find out what your peers are saying about Liferay Digital Experience Platform vs. Sendbird and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.