LeadSquared vs Oracle Fusion Service comparison

LeadSquared and Oracle are both solutions in the CRM category. LeadSquared is ranked #31 with an average rating of 7.5, while Oracle is ranked #10 with an average rating of 8.3. LeadSquared holds a 0.8% mindshare in CRM, compared to Oracle’s 1.4% mindshare. Additionally, 80% of LeadSquared users are willing to recommend the solution, compared to 91% of Oracle users who would recommend it.

LeadSquared

Read 4 LeadSquared reviews

531 Views
425 Comparison Views

80% willing to recommend

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

1,279 Views
793 Comparison Views

91% willing to recommend

LeadSquared

Oracle Fusion Service

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Executive SummaryUpdated on Dec 19, 2024

Oracle Fusion Service and LeadSquared compete in customer management solutions. LeadSquared generally offers a more comprehensive feature set, while Oracle Fusion Service is more competitive in pricing and support.

Features: Oracle Fusion Service offers robust CRM capabilities, seamless integration with other enterprise applications, and strong customer relationship management. LeadSquared excels with specialized lead management, advanced marketing automation, and in-depth analytics for superior customer engagement and conversion tracking.

Room for Improvement: Oracle Fusion Service can benefit from simplifying deployment and enhancing user interface design. It also needs to improve marketing automation tools. LeadSquared could expand its integration options, offer more customization capabilities, and enhance scalability for larger enterprises.

Ease of Deployment and Customer Service: LeadSquared offers straightforward deployment with an intuitive setup process and strong after-sales support. Oracle Fusion Service, although extensive in its setup and configuration, compensates with consistent and detailed support frameworks for users.

Pricing and ROI: Oracle Fusion Service involves higher upfront setup costs but provides valuable long-term ROI with its comprehensive service features. LeadSquared features a more competitive pricing model, achieving rapid ROI through efficient lead conversion and management strategies.

To learn more, read our detailed LeadSquared vs. Oracle Fusion Service Report (Updated: July 2025).

Buyer's Guide

LeadSquared vs. Oracle Fusion Service

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LeadSquared

Ranking in CRM

31st

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Marketing Automation (9th)

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Marketing Management (7th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of LeadSquared is 0.8%, down from 1.1% compared to the previous year. The mindshare of Oracle Fusion Service is 1.4%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Kauhslendra Singh

Business Development Manager at Drishti IAs

Has an easy-to-understand user interface

We started using LeadSquared's basic functions. Currently, we are using the solution's features, such as automation, reports, automated emails, and marketing sections, which have increased our efficiency. LeadSquared has helped streamline our marketing campaigns. We initially didn't have marketing strategies or a platform with landing pages, but this changed after we started using LeadSquared. LeadSquared is a SaaS based solution. Overall, I rate the solution an eight out of ten.

Read full review

MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly."

"The initial setup is very easy."

"The most valuable feature of LeadSquared is an easy-to-understand user interface."

"The most valuable feature of LeadSquared is the customization."

"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

"The solution is completely cloud-based and very easy to access from anywhere."

"Oracle Fusion Service offers good efficiency."

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"The most valuable feature of the solution is that customers can easily understand it."

"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."

"There is also a focus on maintaining efficiency, and it is a significant time saver."

More Oracle Fusion Service pros

Cons

"The solution can get quite expensive, especially as you add more users."

"The solution's report section is not very capable and could be improved."

"The solution’s UI could be more user-friendly."

"The notifications and workflow management can be improved in LeadSquared."

"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."

"Oracle Service Cloud could improve the integration for older platforms."

"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."

"The solution’s reporting could be improved."

"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."

"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."

"The vendor must provide a user-friendly mobile application."

"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher."

More Oracle Fusion Service cons

Pricing and Cost Advice

"LeadSquared is not as costly as other CRM solutions."

"I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost."

"The license is paid yearly, and it is about 30 euros per month per user."

"We have an annual renewable license for LeadSquared."

"This is definitely an expensive product compared to others on the market."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"The product has average pricing."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle Fusion Service is more expensive than Workday."

"The tool is reasonably priced."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"Oracle Fusion Service is a cheap and flexible solution."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Media Company

10%

Financial Services Firm

Comms Service Provider

Educational Organization

31%

Financial Services Firm

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about LeadSquared?

The most valuable feature of LeadSquared is the customization.

See all answers

What is your experience regarding pricing and costs for LeadSquared?

Since we use the enterprise solution, a lot of costs are involved. However, we use it because it helps us with our use case. We have an annual renewable license for LeadSquared.

See all answers

What needs improvement with LeadSquared?

The solution’s UI could be more user-friendly.

See all answers

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

See all answers

Comparisons

Zoho CRM vs LeadSquared

Compared 100% of the time

More LeadSquared Competitors

Siebel CRM vs Oracle Fusion Service

Compared 23% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 17% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 11% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 10% of the time

Odoo vs Oracle Fusion Service

Compared 9% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

CRM

July 2025

Download LeadSquared product report

Buyer's Guide

Oracle Fusion Service

June 2025

Download Oracle Fusion Service product report

Also Known As

No data available

Oracle Service Cloud, Oracle RightNow

Overview

LeadSquared is a complete customer acquisition platform for businesses. It combines the features offered by both CRMs as well as Marketing Automation software, and thus brings your Sales and Marketing teams on the same page. It lets you :- 1. Automate lead capture from all sources 2. Run email, SMS and drip marketing campaigns 3. Prioritize amongst leads using quality and engagement scoring 4. Track lead activity on your website, landing pages, emails and calls, and 5. Access deep analytics about your sales and marketing activities. It is best fit for businesses in the Education, Real Estate, Financial Services, Health & Wellness, Travel & Hospitality, and Software sectors.

LeadSquared

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Buyer's Guide

LeadSquared vs. Oracle Fusion Service

July 2025

Free Report: LeadSquared vs. Oracle Fusion Service

Find out what your peers are saying about LeadSquared vs. Oracle Fusion Service and other solutions. Updated: July 2025.

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