LeadSquared vs Oracle Fusion Service comparison

LeadSquared and Oracle are both solutions in the CRM category. LeadSquared is ranked #36 with an average rating of 7.5, while Oracle is ranked #12 with an average rating of 8.2. LeadSquared holds a 0.5% mindshare in CRM, compared to Oracle’s 0.8% mindshare. Additionally, 80% of LeadSquared users are willing to recommend the solution, compared to 91% of Oracle users who would recommend it.

LeadSquared

Read 4 LeadSquared reviews

572 Views
486 Comparison Views

80% willing to recommend

Oracle Fusion Service

Read 34 Oracle Fusion Service reviews

1,131 Views
735 Comparison Views

91% willing to recommend

LeadSquared

Oracle Fusion Service

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Executive SummaryUpdated on Dec 19, 2024

Oracle Fusion Service and LeadSquared compete in customer management solutions. LeadSquared generally offers a more comprehensive feature set, while Oracle Fusion Service is more competitive in pricing and support.

Features: Oracle Fusion Service offers robust CRM capabilities, seamless integration with other enterprise applications, and strong customer relationship management. LeadSquared excels with specialized lead management, advanced marketing automation, and in-depth analytics for superior customer engagement and conversion tracking.

Room for Improvement: Oracle Fusion Service can benefit from simplifying deployment and enhancing user interface design. It also needs to improve marketing automation tools. LeadSquared could expand its integration options, offer more customization capabilities, and enhance scalability for larger enterprises.

Ease of Deployment and Customer Service: LeadSquared offers straightforward deployment with an intuitive setup process and strong after-sales support. Oracle Fusion Service, although extensive in its setup and configuration, compensates with consistent and detailed support frameworks for users.

Pricing and ROI: Oracle Fusion Service involves higher upfront setup costs but provides valuable long-term ROI with its comprehensive service features. LeadSquared features a more competitive pricing model, achieving rapid ROI through efficient lead conversion and management strategies.

To learn more, read our detailed LeadSquared vs. Oracle Fusion Service Report (Updated: September 2025).

Buyer's Guide

LeadSquared vs. Oracle Fusion Service

September 2025

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Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LeadSquared

Ranking in CRM

36th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Marketing Automation (10th)

Oracle Fusion Service

Ranking in CRM

12th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Marketing Management (7th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of LeadSquared is 0.5%, down from 1.0% compared to the previous year. The mindshare of Oracle Fusion Service is 0.8%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle Fusion Service	0.8%
LeadSquared	0.5%
Other	98.7%

CRM

Featured Reviews

Kauhslendra Singh

Business Development Manager at Drishti IAs

Has an easy-to-understand user interface

We started using LeadSquared's basic functions. Currently, we are using the solution's features, such as automation, reports, automated emails, and marketing sections, which have increased our efficiency. LeadSquared has helped streamline our marketing campaigns. We initially didn't have marketing strategies or a platform with landing pages, but this changed after we started using LeadSquared. LeadSquared is a SaaS based solution. Overall, I rate the solution an eight out of ten.

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Dhivakar I

Consultant at Deloitte

Have faced persistent configuration issues and performance delays that slow down large workflows

From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of LeadSquared is an easy-to-understand user interface."

"The initial setup is very easy."

"LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly."

"The most valuable feature of LeadSquared is the customization."

"Oracle's strength lies in swiftly building and deploying enterprise applications globally."

"Oracle Fusion's scalability and flexibility are its most valuable features."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"The solution is completely cloud-based and very easy to access from anywhere."

"The most valuable feature of the solution is that customers can easily understand it."

"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."

"There is also a focus on maintaining efficiency, and it is a significant time saver."

More Oracle Fusion Service pros

Cons

"The notifications and workflow management can be improved in LeadSquared."

"The solution’s UI could be more user-friendly."

"The solution can get quite expensive, especially as you add more users."

"The solution's report section is not very capable and could be improved."

"The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up."

"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."

"The vendor must provide a user-friendly mobile application."

"The product's initial setup phase was very difficult."

"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."

"The product's option to upload payroll data doesn't work seamlessly."

"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."

More Oracle Fusion Service cons

Pricing and Cost Advice

"The license is paid yearly, and it is about 30 euros per month per user."

"We have an annual renewable license for LeadSquared."

"I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost."

"LeadSquared is not as costly as other CRM solutions."

"Oracle Fusion Service is more expensive than Workday."

"Oracle Fusion Service is a cheap and flexible solution."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"The tool is reasonably priced."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"The product has average pricing."

"This is definitely an expensive product compared to others on the market."

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

12%

Financial Services Firm

Healthcare Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	6
Large Enterprise	21

Questions from the Community

What do you like most about LeadSquared?

The most valuable feature of LeadSquared is the customization.

See all answers

What is your experience regarding pricing and costs for LeadSquared?

Since we use the enterprise solution, a lot of costs are involved. However, we use it because it helps us with our use case. We have an annual renewable license for LeadSquared.

See all answers

What needs improvement with LeadSquared?

The solution’s UI could be more user-friendly.

See all answers

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

See all answers

Comparisons

Zoho CRM vs LeadSquared

Compared 57% of the time

Zendesk vs LeadSquared

Compared 43% of the time

More LeadSquared Competitors

Siebel CRM vs Oracle Fusion Service

Compared 15% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 12% of the time

Salesforce Sales Cloud vs Oracle Fusion Service

Compared 9% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 9% of the time

Microsoft Dynamics CRM vs Oracle Fusion Service

Compared 8% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

CRM

September 2025

Download LeadSquared product report

Buyer's Guide

Oracle Fusion Service

September 2025

Download Oracle Fusion Service product report

Also Known As

No data available

Oracle Service Cloud, Oracle RightNow

Overview

LeadSquared is a complete customer acquisition platform for businesses. It combines the features offered by both CRMs as well as Marketing Automation software, and thus brings your Sales and Marketing teams on the same page. It lets you :- 1. Automate lead capture from all sources 2. Run email, SMS and drip marketing campaigns 3. Prioritize amongst leads using quality and engagement scoring 4. Track lead activity on your website, landing pages, emails and calls, and 5. Access deep analytics about your sales and marketing activities. It is best fit for businesses in the Education, Real Estate, Financial Services, Health & Wellness, Travel & Hospitality, and Software sectors.

LeadSquared

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Buyer's Guide

LeadSquared vs. Oracle Fusion Service

September 2025

Free Report: LeadSquared vs. Oracle Fusion Service

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