LeadSquared vs Oracle Fusion Service comparison

LeadSquared and Oracle are both solutions in the CRM category. LeadSquared is ranked #33 with an average rating of 7.5, while Oracle is ranked #15 with an average rating of 8.3. LeadSquared holds a 0.7% mindshare in CRM, compared to Oracle’s 0.9% mindshare. Additionally, 83% of LeadSquared users are willing to recommend the solution, compared to 91% of Oracle users who would recommend it.

LeadSquared

Read 5 LeadSquared reviews

991 Views
793 Comparison Views

83% willing to recommend

Oracle Fusion Service

Read 35 Oracle Fusion Service reviews

1,693 Views
1,202 Comparison Views

91% willing to recommend

LeadSquared

Oracle Fusion Service

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Executive SummaryUpdated on Dec 19, 2024

Oracle Fusion Service and LeadSquared compete in customer management solutions. LeadSquared generally offers a more comprehensive feature set, while Oracle Fusion Service is more competitive in pricing and support.

Features: Oracle Fusion Service offers robust CRM capabilities, seamless integration with other enterprise applications, and strong customer relationship management. LeadSquared excels with specialized lead management, advanced marketing automation, and in-depth analytics for superior customer engagement and conversion tracking.

Room for Improvement: Oracle Fusion Service can benefit from simplifying deployment and enhancing user interface design. It also needs to improve marketing automation tools. LeadSquared could expand its integration options, offer more customization capabilities, and enhance scalability for larger enterprises.

Ease of Deployment and Customer Service: LeadSquared offers straightforward deployment with an intuitive setup process and strong after-sales support. Oracle Fusion Service, although extensive in its setup and configuration, compensates with consistent and detailed support frameworks for users.

Pricing and ROI: Oracle Fusion Service involves higher upfront setup costs but provides valuable long-term ROI with its comprehensive service features. LeadSquared features a more competitive pricing model, achieving rapid ROI through efficient lead conversion and management strategies.

To learn more, read our detailed LeadSquared vs. Oracle Fusion Service Report (Updated: December 2025).

Buyer's Guide

LeadSquared vs. Oracle Fusion Service

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LeadSquared

Ranking in CRM

33rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Marketing Automation (9th)

Oracle Fusion Service

Ranking in CRM

15th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th), Marketing Management (7th)

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of LeadSquared is 0.7%, down from 0.8% compared to the previous year. The mindshare of Oracle Fusion Service is 0.9%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle Fusion Service	0.9%
LeadSquared	0.7%
Other	98.4%

CRM

Featured Reviews

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

Lead management has boosted sales and automations save time in loan origination workflows

LeadSquared offers many features based on the selected pricing, whether it is a standard or premium option, allowing users to capture and manage all leads, categorize them into different segments, and ensure no lead goes unnoticed. LeadSquared helps me categorize leads by capturing them from social media or other platforms. When a lead is captured, the sales team gets in touch with the person who made the inquiry, and when they receive updates via phone call or email, they can update the lead's status automatically through automation. LeadSquared is currently working on many features including auto WhatsApp messages, chatbot messages, and reporting functionalities, integrating AI for custom reports, and allowing users to master the data and put it into tables.

Read full review

Dhivakar I

Consultant at Deloitte

Have faced persistent configuration issues and performance delays that slow down large workflows

From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is very easy."

"LeadSquared has created a positive impact on the organization as it has increased sales and customer engagement."

"The most valuable feature of LeadSquared is the customization."

"The most valuable feature of LeadSquared is an easy-to-understand user interface."

"LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly."

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."

"Everything is managed by Oracle, so they have security in place."

"The product's most valuable feature is an efficient fusion of finance and HR modules."

"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."

"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."

"Multichannel communication can be enabled utilizing Oracle Fusion Service, including chatbots and AI chatbots."

"Oracle's strength lies in swiftly building and deploying enterprise applications globally."

More Oracle Fusion Service pros

Cons

"The solution can get quite expensive, especially as you add more users."

"The notifications and workflow management can be improved in LeadSquared."

"The solution's report section is not very capable and could be improved."

"The solution’s UI could be more user-friendly."

"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"The UI experience needs refinement to enhance user-friendliness."

"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher."

"Lacks the ability to deploy custom code for customization."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."

"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."

More Oracle Fusion Service cons

Pricing and Cost Advice

"LeadSquared is not as costly as other CRM solutions."

"The license is paid yearly, and it is about 30 euros per month per user."

"We have an annual renewable license for LeadSquared."

"I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost."

"Oracle Fusion Service is more expensive than Workday."

"This is definitely an expensive product compared to others on the market."

"Oracle Fusion Service is a cheap and flexible solution."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"The product has average pricing."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"The tool is reasonably priced."

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

11%

Financial Services Firm

11%

Wholesaler/Distributor

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	22

Questions from the Community

What do you like most about LeadSquared?

The most valuable feature of LeadSquared is the customization.

See all answers

What is your experience regarding pricing and costs for LeadSquared?

Since we use the enterprise solution, a lot of costs are involved. However, we use it because it helps us with our use case. We have an annual renewable license for LeadSquared.

See all answers

What needs improvement with LeadSquared?

The solution’s UI could be more user-friendly.

See all answers

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We ...

See all answers

What is your primary use case for Oracle Service Cloud?

The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.

See all answers

Comparisons

Zoho CRM vs LeadSquared

Compared 14% of the time

Kapture CRM vs LeadSquared

Compared 12% of the time

CRMNEXT vs LeadSquared

Compared 10% of the time

ExtraaEdge vs LeadSquared

Compared 8% of the time

Zendesk vs LeadSquared

Compared 8% of the time

More LeadSquared Competitors

Siebel CRM vs Oracle Fusion Service

Compared 11% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 8% of the time

Salesforce Sales Cloud vs Oracle Fusion Service

Compared 7% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 6% of the time

Microsoft Dynamics CRM vs Oracle Fusion Service

Compared 6% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

CRM

January 2026

Download LeadSquared product report

Buyer's Guide

Oracle Fusion Service

January 2026

Download Oracle Fusion Service product report

Also Known As

No data available

Oracle Service Cloud, Oracle RightNow

Overview

LeadSquared is a complete customer acquisition platform for businesses. It combines the features offered by both CRMs as well as Marketing Automation software, and thus brings your Sales and Marketing teams on the same page. It lets you :- 1. Automate lead capture from all sources 2. Run email, SMS and drip marketing campaigns 3. Prioritize amongst leads using quality and engagement scoring 4. Track lead activity on your website, landing pages, emails and calls, and 5. Access deep analytics about your sales and marketing activities. It is best fit for businesses in the Education, Real Estate, Financial Services, Health & Wellness, Travel & Hospitality, and Software sectors.

LeadSquared

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Buyer's Guide

LeadSquared vs. Oracle Fusion Service

December 2025

Free Report: LeadSquared vs. Oracle Fusion Service

Find out what your peers are saying about LeadSquared vs. Oracle Fusion Service and other solutions. Updated: December 2025.

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