

Find out in this report how the two API Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Time saved is a relevant metric; it used to take us a week, but now it takes us only a day.
I have seen a return on investment with Kong Konnect, as it helps manage security very well, allows for faster API deployments saving developer time, and reduces salary costs with better uptime and minimal downtime, thus preventing potential business loss.
I have seen the scalability of being able to manage 80 to 100-plus teams with a small team of about three or four people.
This iPaaS platform with CloudHub eliminates variable infrastructure-related costs and saves enterprises on connectivity and operations costs, as everything comes bundled from the MuleSoft side.
Technical support from Proofpoint was absolutely excellent.
When I raise an incident or a support ticket, it gets answered in four hours.
They offer twenty-four-hour support with SLA-based response times.
Our enterprise pays for a special success program, which provides priority support.
They can be slow in addressing security vulnerabilities.
If bug fixing is required for downtimes or issues, we receive prompt support with alternative solutions or workarounds.
The platform is fully scalable, providing various ways to manage data planes or runtimes.
Kong Konnect's scalability is very high, handles growth well, and since it is a stateless gateway, it scales easily in Kubernetes using horizontal scaling.
Kong Konnect is the control plane, and there is the ability to add more teams and more control planes based on the number of teams you have onboarding.
Regarding availability, especially with iPaaS solutions, they guarantee 99.99%.
It was very fast, and we did not experience any interruptions.
Kong Konnect is very stable with no issues regarding reliability in my experience.
I've seen them run at major scale in large companies across the whole of Europe.
There was an issue when trying to implement a request-reply pattern using JMS, which was not functioning as expected despite being documented.
The licensing model could be simplified, especially in how they charge and track usage.
When comparing documentation, Kong's documentation is not on par with Google, Amazon, or other cloud providers.
Token integration presents challenges and has implementation complexities that need addressing.
Introducing features related to auto governance without manual effort would make the API Manager smarter and more efficient for enterprises with complex landscapes.
Managing the cost of MuleSoft, particularly the billing model based on the number of active cores/threads, has been challenging.
I see some gaps for improvement in MuleSoft API Manager.
Pricing was the issue as it becomes very expensive due to the nature of local circumstances.
I wouldn't say that the setup cost is much more compared to using any other product.
While the pricing model isn't very clear on how usage is tracked, the initial cost and setup for using Kong Konnect are reasonable.
The major challenge they face is the high pricing, which has become notable especially since they transitioned from a VCore to a usage-based subscription.
The pricing is high, which is the biggest point where some customers are hesitant about adopting it.
The cost for using MuleSoft is approximately $500,000 USD per year.
The documentation is excellent, and it includes a developer portal, which helps create a common distribution channel for APIs within and outside the enterprise.
When I mention scalability, it means that when we experience peak traffic, Kong made it easy for us to scale and spawn new machines.
The security features of Kong Konnect have helped my team mainly by allowing us to use auth and JWT for applications needing external identity provider authentications, such as LDAP or other authentication providers that need to be connected to back-end applications.
MuleSoft's ability to connect to third-party monitoring platforms like AWS, Datadog, and Elastic makes operational analysis more efficient.
I am satisfied with combining all APIs in one place, and the monitoring capabilities in MuleSoft API Manager for all my APIs are useful for operational efficiency.
It also enables us to create additional layers of authentication, like integrating external providers for OAuth, within reduced timelines.
| Product | Mindshare (%) |
|---|---|
| MuleSoft API Manager | 4.1% |
| Kong Konnect | 1.0% |
| Other | 94.9% |

| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 5 |
| Large Enterprise | 44 |
Kong Konnect facilitates efficient management and integration of APIs, providing a streamlined experience for developers to manage their services with high scalability.
Kong Konnect is a comprehensive platform tailored for API development and management. It offers an intuitive interface that simplifies the process of connecting, managing, and securing APIs. Organizations benefit from its scalable architecture, ensuring it meets diverse operational demands and optimizes service delivery, supporting a robust API ecosystem that aligns with modern development practices.
What are the key features of Kong Konnect?In tech industries, Kong Konnect is often implemented to advance cloud-native applications by enhancing API connectivity and security. Financial services utilize it to ensure compliance and secure data sharing. Telecommunications deploy it to handle high data throughput efficiently.
MuleSoft API Manager offers a user-friendly platform with comprehensive integration capabilities, strong security, and scalable architecture. It's designed to streamline API management and development processes through robust analytics and a rich interface.
MuleSoft API Manager stands out with its lightweight design, offering extensive connector libraries and ease of applying policies via drag-and-drop functionality. Its robust analytics enhance operational efficiency. Users can implement custom policies, benefit from advanced integration needs like OAuth authentication, and manage extensive API inventories. While facing challenges like high costs and complex upgrades, MuleSoft API Manager is vital for managing APIs across sectors, supporting data exchange between systems such as SAP and Salesforce, and modernizing legacy systems.
What are the standout features of MuleSoft API Manager?MuleSoft API Manager is widely implemented in sectors seeking to integrate services like SAP and Salesforce quickly and securely. Its use in automating processes and enhancing API governance makes it a go-to API gateway. Organizations rely on it to modernize systems and manage interconnectivity, facilitating traffic control and robust policy management.
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