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MuleSoft API Manager pros and cons

Vendor: Salesforce
4.1 out of 5
2,972 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

MuleSoft API Manager provides robust API management and development capabilities, enhancing scalability and application runtime management on a cloud basis.
The platform offers an extensive set of connectors and plugins, allowing for effective integration across various applications and systems.
With a strong focus on security, policy enforcement features such as rate limiting, service level agreements, and caching ensure API security and manageability.
Flexibility in implementation options with both cloud and on-premises deployments enables organizations to tailor infrastructure to their specific needs.
MuleSoft Exchange and experience hub facilitate seamless integration, documentation, and management of API specifications, offering a comprehensive API lifecycle management environment.

CONS

Users express a need for improved customer support services and documentation to better understand the features of MuleSoft API Manager.
Pricing is a significant concern, with many noting that it is expensive and suggesting that costs should be adjusted or provided with more flexible options.
Performance issues are highlighted, with complaints about the heavy API gateway and API runtime, which are not suitable for microservices and result in slow studio performance.
There is a demand for better automation in operations and policy application, as current processes are too manual.
Analytics and monitoring capabilities are perceived as poor and in need of improvement to compete with other market solutions.
 

MuleSoft API Manager Pros review quotes

MA
Dec 10, 2019
The ESB, the enterprise service bus is what we primarily use. In addition to that, the API management. These are the two tools which we have been using extensively. The enterprise platform.
reviewer1399626 - PeerSpot reviewer
Aug 11, 2021
Technical support has been helpful.
Karthick Sampangi - PeerSpot reviewer
Aug 25, 2023
Overall, the platform is pretty good, I cannot say which one specific feature is good. The idea of an API manager is really interesting.
Learn what your peers think about MuleSoft API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,686 professionals have used our research since 2012.
reviewer1679991 - PeerSpot reviewer
Oct 6, 2021
The stability overall has been pretty great.
Nikhil GU - PeerSpot reviewer
Aug 19, 2024
I found the authentication features very valuable, like how the tool provides client IDs and secrets and lets you apply authentication policies. We bought the Titanium package with analytics, which allowed us to do rate limiting and throttling. The API monitoring and alerting were also useful.
Michael Makanda - PeerSpot reviewer
Jun 21, 2023
The auto-creation of the API documentation is useful.
LF
Jan 10, 2023
MuleSoft Anypoint API Manager is a great solution. I like it very much because of its speed of delivery and because it allows API-led integration.
US
Aug 1, 2022
It provides all of the robust platform-enabled features.
reviewer1315965 - PeerSpot reviewer
Mar 30, 2020
The documentation is great; it is always up to date and well-presented.
TA
Mar 2, 2021
The solution has been very stable.
 

MuleSoft API Manager Cons review quotes

MA
Dec 10, 2019
Rather than focusing on numbers, they should focus more on the customer support service.
reviewer1399626 - PeerSpot reviewer
Aug 11, 2021
The initial setup, if you go back three or three and a half years, definitely, for us, was complex.
Karthick Sampangi - PeerSpot reviewer
Aug 25, 2023
One improvement is maybe to add a plugin in the API manager. Let's say an organisation is using SOAP services or legacy APIs. Maybe I don't want to migrate it to rest API, but my plugin should be able to convert Jason to XML. Basically, protocol transformation features in API Manager.
Learn what your peers think about MuleSoft API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,686 professionals have used our research since 2012.
reviewer1679991 - PeerSpot reviewer
Oct 6, 2021
We find that the enterprise level is lacking scalability.
Nikhil GU - PeerSpot reviewer
Aug 19, 2024
I'd like to see improvements in API Exchange. Currently, we can only expose APIs publicly. I want to categorize some APIs and expose them just to internal stakeholders. It would be great if they could log in to a developer portal, see our current APIs, view Swagger or RAML docs, and try request-response payloads.
Michael Makanda - PeerSpot reviewer
Jun 21, 2023
The solution is missing a monetization module.
LF
Jan 10, 2023
An area for improvement in MuleSoft Anypoint API Manager is the process of applying policies because it's manual. It would be great if MuleSoft could make the process easier, particularly by automating it.
US
Aug 1, 2022
When compared to other integration technologies, it is slightly higher.
reviewer1315965 - PeerSpot reviewer
Mar 30, 2020
The initial setup is very complex.
TA
Mar 2, 2021
Their analytics needs a lot of improvement. It's really lacking right now.