Kaseya Vorex vs SCSM comparison

Kaseya and Microsoft are both solutions in the Help Desk Software category. Kaseya is ranked #47, while Microsoft is ranked #10 with an average rating of 7.6. Kaseya holds a 0.1% mindshare in HDS, compared to Microsoft’s 1.6% mindshare. Additionally, 50% of Kaseya users are willing to recommend the solution, compared to 64% of Microsoft users who would recommend it.

Kaseya Vorex

Read 2 Kaseya Vorex reviews

111 Views
111 Comparison Views

50% willing to recommend

SCSM

Read 27 SCSM reviews

977 Views
840 Comparison Views

64% willing to recommend

Kaseya Vorex

SCSM

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Kaseya Vorex and SCSM based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: August 2025).

Buyer's Guide

Help Desk Software

August 2025

Download the complete report

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya Vorex

Ranking in Help Desk Software

47th

Average Rating

9.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

SCSM

Ranking in Help Desk Software

10th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (9th)

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of Kaseya Vorex is 0.1%, up from 0.1% compared to the previous year. The mindshare of SCSM is 1.6%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Rajendra Karad

Team Leader at Orient Technologies Pvt. Ltd.

Platform excels across departments but requires more focus on integration and IT management features

Kaseya's focus is on something else and is not aligned to the business model we are into, and the enhancements which we are expecting are not happening on their platform or their products. The enhancements are very limited. Multi-tenancy was lacking in Kaseya Vorex. Tenancy was not 100% there in Kaseya Vorex. The IT Asset Management feature was very limited. The Service Desk was also limited because it is not a full-fledged ITSM; it was a professional service automation platform. Integrated communication tools were somewhat lacking in Kaseya. Multi-channel collaboration integrations were not there. The Service Desk was not in complete compliance with the ITIL framework.

Read full review

LuisSanchez3

Director Metropolitano de Gobierno Digital at a government with 10,001+ employees

Current setup enables smooth problem-solving but lacks comprehensive guidance and local support

More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring us to hire external companies for maintenance hours to fix small issues that could be resolved faster in-house if we had better information. We have been looking for an upgrade version, but finding local service has been difficult. It has been challenging trying to get things done. Speaking with the Microsoft office, we found there are no local companies with substantial experience with SCSM. What we have now was installed five or six years ago. It has been difficult to change configurations and look for upgrades, even with all the manuals. Our office is considering moving away from SCSM and getting a service desk solution outside of Microsoft. For me, it has been a good tool to get help and solve internal problems in the office. It is a very good tool, but the difficulty in getting local service or more information is pushing us to look for another tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Kaseya Vorex is a comprehensive platform with a service desk, project module, CRM, and a complete finance model with auto billing."

"The platform's most valuable feature is the ability to produce daily summary reports."

"The solution's setup process is relatively straightforward due to the familiar deployment steps similar to other Microsoft solutions."

"SCCM provides remote tool functionality, which is not in Intune."

"It is a simple solution that is easy to configure."

"SCCM provides remote tool functionality, which is not in Intune."

"We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances."

"This product has helped our organization by allowing people to connect with each other."

"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."

"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."

More SCSM pros

Cons

"Kaseya Vorex's customization features could be better."

"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."

"It would be good if Microsoft added custom attributes or tagging like in Jamf."

"Once we had an issue with a desktop download that would not open."

"Resources for understanding compliance and relative compliance need to be made available."

"The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator."

"We would like to see a web-based interface that works on mobile devices."

"The user interface needs to be improved."

"It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management."

More SCSM cons

Pricing and Cost Advice

Information not available

"Licensing can be complex and confusing."

"The license for SCSM is cheap."

"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

"I would rate the pricing as two out of five."

"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."

"The platform is competitively priced."

"It is a lower price vs. other things on the market."

"It is an expensive solution."

More SCSM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

865,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Government

25%

Computer Software Company

10%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Kaseya Vorex?

The platform's most valuable feature is the ability to produce daily summary reports.

See all answers

What needs improvement with Kaseya Vorex?

Kaseya Vorex's customization features could be better. They could provide training programs to predict the potential issues.

See all answers

What advice do you have for others considering Kaseya Vorex?

The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential re...

See all answers

What do you like most about SCSM?

The solution offers good productivity at a low price point.

See all answers

What is your experience regarding pricing and costs for SCSM?

I am not sure about the pricing as I do not have experience with it.

See all answers

What needs improvement with SCSM?

See all answers

Comparisons

No data available

ServiceNow vs SCSM

Compared 53% of the time

ManageEngine ServiceDesk Plus vs SCSM

Compared 26% of the time

BMC Helix ITSM vs SCSM

Compared 12% of the time

IBM SmartCloud Control Desk vs SCSM

Compared 9% of the time

More SCSM Competitors

Product Reports

Buyer's Guide

Help Desk Software

August 2025

Download Kaseya Vorex product report

Buyer's Guide

SCSM

July 2025

Download SCSM product report

Also Known As

No data available

System Center Service Manager

Overview

Easily Create, Manage and Resolve all IT Service Requests and Tickets

Kaseya

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Sample Customers

CROWD, GetApp, Capterra, Software Advice

Fibabanka, UMC Health System

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2025.

DOWNLOAD NOW

865,384 professionals have used our research since 2012.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.