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Jira vs Trello comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Jira users report satisfaction with its cost-effectiveness, efficiency improvements, and quick ROI despite plugin challenges and difficulties quantifying ROI.
Sentiment score
4.4
Trello saves time, organizes tasks effectively, and improves workflow, though precise ROI is often undetermined by users.
Sometimes we can have a back-and-forth conversation in the comments, which helps minimize some meetings.
 

Customer Service

Sentiment score
6.6
Jira's self-service support is aided by documentation and forums, though response times vary when escalations need direct contact.
Sentiment score
2.1
Trello's intuitive interface and effective online resources minimized the need for direct technical support, despite some email response delays.
I did not face any issues with stability or upgrades.
 

Scalability Issues

Sentiment score
7.3
Jira is scalable and integrates well, but flexibility and customizations can impact scalability, affecting cost-effectiveness and performance.
Sentiment score
6.2
Trello is ideal for small to medium teams, but larger enterprises often choose alternatives due to scalability limitations.
 

Stability Issues

Sentiment score
7.6
Jira is highly stable, with few issues often linked to user infrastructure, upgrades, or customizations, and cloud stability strong.
Sentiment score
6.8
Trello is highly stable with minimal issues, reliable performance, rare downtime, and supports multiple users efficiently in various scenarios.
 

Room For Improvement

Jira requires improvement in customization, usability, integration, and performance, while users seek better training resources for seamless experiences.
Trello needs enhanced time-tracking, communication tools, integration, scalability, mobile app features, pricing, onboarding, AI, and task management.
To improve Jira, maybe some AI features could be added.
It would be beneficial to have a search system that can pull up topics using keywords or AI-driven capabilities, making it easier to find relevant cards.
Each card move or addition results in a new email, so a digest or a better way to receive notifications would be helpful.
More control over email notifications would also be helpful.
 

Setup Cost

Jira pricing increases with user count and plugins, offering competitive rates but rising costs for larger enterprises.
Trello's free version suffices for many, but paid plans start at $6, offering a cost-effective balance of features.
 

Valuable Features

Jira is praised for its user-friendly interface, customization, integrations, agile support, and features enhancing productivity and collaboration.
Trello excels in task management with its intuitive interface, seamless collaboration, automation, and integration, enhancing team productivity.
Trello's interface is aesthetically pleasing for project management, and it enhances collaboration with other team members.
It replaces ping-ponging emails back and forth with a board where people can follow a task from start to finish and see when it's done.
Trello has impacted my organization positively by keeping everything very organized and allowing people to keep track of their tasks.
 

Categories and Ranking

Jira
Ranking in Project Management Software
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
275
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (1st)
Trello
Ranking in Project Management Software
6th
Average Rating
8.4
Reviews Sentiment
6.2
Number of Reviews
46
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Project Management Software category, the mindshare of Jira is 7.7%, down from 8.2% compared to the previous year. The mindshare of Trello is 2.3%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software Market Share Distribution
ProductMarket Share (%)
Jira7.7%
Trello2.3%
Other90.0%
Project Management Software
 

Featured Reviews

AmitUbale - PeerSpot reviewer
Efficient project management that's comprehensive and and helps with time efficiency
We use Jira primarily for project management within the organization. It helps us manage tasks, bug management, and tracking tickets effectively. We assign tickets to individual team members and track them easily For project management, Jira has helped facilitate efficient task segregation and…
Ariel Lindenfeld - PeerSpot reviewer
Customizable labels and the ability to modify cards streamline task management and save time
There can be bugs sometimes. When more than one person tries to edit the description at the same time, it can do some unexpected things. I would like to see that improved. Sometimes they add new features, which can be either welcome or odd. More control over email notifications would also be helpful.
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Financial Services Firm
11%
Computer Software Company
10%
Government
8%
Educational Organization
10%
Insurance Company
9%
Computer Software Company
8%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise57
Large Enterprise149
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise11
Large Enterprise11
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
We operate under a nonlimited license with Jira, allowing a number of users to access it with a single enterprise license.
What do you like most about Trello?
The solution is very user-friendly, where you have everything you need.
What is your experience regarding pricing and costs for Trello?
I do not know about the pricing, setup cost, and licensing for Trello because this part was handled by another coworker, and I never worked with that part.
What needs improvement with Trello?
Sometimes I get notifications in one hour, and I would prefer to receive them immediately in just a small stack, such as within two or three minutes, not an hour.
 

Comparisons

 

Also Known As

Jira Software
No data available
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Pixar, Google, PayPal, Kickstarter, National Geographic, Viewbox Holdings
Find out what your peers are saying about Jira vs. Trello and other solutions. Updated: July 2025.
866,561 professionals have used our research since 2012.