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Jira vs Trello comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Jira offers cost savings and efficiency with initial setup costs, yielding qualitative benefits despite varying feedback on plugin support.
Sentiment score
4.2
Trello organizes tasks efficiently, reducing meetings and saving time, but users struggle to quantify specific financial returns.
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
Sometimes we can have a back-and-forth conversation in the comments, which helps minimize some meetings.
 

Customer Service

Sentiment score
6.7
Jira's customer service is well-regarded for online resources, though some desire faster email responses and phone support.
Sentiment score
2.1
Many users manage without Trello support, but those who do use it rate responses largely satisfactory despite some delays.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
I did not face any issues with stability or upgrades.
I tried to reach out to get answers before or even look on the web community support for things, such as the out-of-office notifications, without finding answers.
 

Scalability Issues

Sentiment score
7.3
Jira effectively supports large teams and user bases with customization options, despite some challenges like hardware needs and costs.
Sentiment score
6.1
Trello is scalable for small to medium teams, but larger organizations may prefer other tools like Jira for extensive projects.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
 

Stability Issues

Sentiment score
7.6
Users praise Jira's reliability and smooth operation, noting occasional issues are often linked to server constraints or customization.
Sentiment score
6.8
Trello is stable and reliable with minimal issues, excellent ratings, and suitability for various needs, despite minor grievances.
 

Room For Improvement

Jira users cite difficulties with customization, usability, performance, integrations, native features, scalability, and desire improved reporting and administration.
Trello users seek enhancements in time tracking, permissions, pricing, integrations, Agile support, UI, automation, analytics, and notifications.
Focus more on improving API integration and automation tools, not just the design.
To improve Jira, maybe some AI features could be added.
More control over email notifications would also be helpful.
It would be beneficial to have a search system that can pull up topics using keywords or AI-driven capabilities, making it easier to find relevant cards.
A way to manage an overall project with all the specifications, and then managing all the sub-cards related to that project.
 

Setup Cost

Jira's pricing is affordable for small teams but escalates significantly with increased users and plugin needs for enterprises.
Trello's free version is popular, while paid plans appeal to enterprises despite mixed pricing perceptions.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
 

Valuable Features

Jira excels in customization, agile support, and integration, offering flexible workflows, robust reporting, and comprehensive project management features.
Trello's features boost productivity with a user-friendly interface, real-time collaboration, task management, and seamless project handling.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
It replaces ping-ponging emails back and forth with a board where people can follow a task from start to finish and see when it's done.
Trello's interface is aesthetically pleasing for project management, and it enhances collaboration with other team members.
The best feature Trello offers is that it keeps things better organized, so it makes things easier to collaborate with people.
 

Categories and Ranking

Jira
Ranking in Project Management Software
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
276
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (1st)
Trello
Ranking in Project Management Software
7th
Average Rating
8.4
Reviews Sentiment
6.1
Number of Reviews
47
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2025, in the Project Management Software category, the mindshare of Jira is 6.3%, down from 8.1% compared to the previous year. The mindshare of Trello is 2.2%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software Market Share Distribution
ProductMarket Share (%)
Jira6.3%
Trello2.2%
Other91.5%
Project Management Software
 

Featured Reviews

Nathan Akimoff - PeerSpot reviewer
Has customized workflows to fit internal processes and improved overall team organization
I don't have a particular customization or integration that's been especially valuable for my team, but I experienced integrating Jira and QuickBooks, which was very challenging, but it really impacted the efficiency of the whole company. I have been working with Jira for over 12 years, and I've seen it grow every year. It's a powerful product, but lately, I think Atlassian has been adding too many simplified features that look nice but don't offer the same level of flexibility, and made some fields not available through the API, which is kind of frustrating. If I could make one suggestion, it would be to focus more on improving API integration and automation tools, not just the design.
Davina Becker - PeerSpot reviewer
Keeps requests better organized
The best feature Trello offers is that it keeps things better organized, so it makes things easier to collaborate with people. I can say that I really enjoyed using Trello for a lot of things, and it has some really good features, such as helping people write out descriptions and the comment section being absolutely one of the best parts of it.
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
11%
Computer Software Company
10%
Government
8%
Insurance Company
8%
Educational Organization
8%
Performing Arts
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business104
Midsize Enterprise56
Large Enterprise149
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise11
Large Enterprise11
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
We operate under a nonlimited license with Jira, allowing a number of users to access it with a single enterprise license.
What do you like most about Trello?
The solution is very user-friendly, where you have everything you need.
What is your experience regarding pricing and costs for Trello?
I do not know about the pricing, setup cost, and licensing for Trello because this part was handled by another coworker, and I never worked with that part.
What needs improvement with Trello?
I would like to see Trello improved with more options for integration with other platforms, a way to manage an overall project with all the specifications, and then managing all the sub-cards relat...
 

Comparisons

 

Also Known As

Jira Software
No data available
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Pixar, Google, PayPal, Kickstarter, National Geographic, Viewbox Holdings
Find out what your peers are saying about Jira vs. Trello and other solutions. Updated: November 2025.
872,846 professionals have used our research since 2012.