Ivanti Neurons for ITSM vs Sendbird comparison

Ivanti and Sendbird are both solutions in the Help Desk Software category. Ivanti is ranked #14 with an average rating of 8.3, while Sendbird is ranked #12 with an average rating of 8.1. Ivanti holds a 2.2% mindshare in HDS, compared to Sendbird’s 0.9% mindshare. Additionally, 92% of Ivanti users are willing to recommend the solution, compared to 87% of Sendbird users who would recommend it.

Ivanti Neurons for ITSM

Read 17 Ivanti Neurons for ITSM reviews

1,793 Views
1,488 Comparison Views

92% willing to recommend

Sendbird

Read 7 Sendbird reviews

1,208 Views
507 Comparison Views

87% willing to recommend

Ivanti Neurons for ITSM

Sendbird

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Ivanti Neurons for ITSM and Sendbird compete in IT service management and communication APIs respectively. Based on data comparisons, Ivanti Neurons for ITSM has the upper hand in IT service management efficiency, while Sendbird is stronger in communication features.

Features: Ivanti Neurons for ITSM offers automation for IT workflows, comprehensive incident management, and strong integration capabilities. Sendbird provides robust messaging API features, real-time engagement, and high scalability.

Room for Improvement: Ivanti Neurons could enhance user interface customizability, expand reporting functionalities, and improve mobile app efficiency. Sendbird might benefit from enhancing advanced customization options, simplifying API integration, and improving documentation for novice developers.

Ease of Deployment and Customer Service: Ivanti Neurons for ITSM provides a structured deployment model with extensive onboarding support, while Sendbird offers flexibility but may demand more technical expertise for customization. Ivanti's customer service is known for being detailed and supportive, whereas Sendbird offers responsive support that might need additional resources for complex implementations.

Pricing and ROI: Ivanti Neurons for ITSM has higher initial setup costs but delivers significant ROI through optimized IT operations over time. Sendbird features a scalable pricing model with lower initial costs, useful for businesses focusing on communication features.

To learn more, read our detailed Ivanti Neurons for ITSM vs. Sendbird Report (Updated: March 2026).

Buyer's Guide

Ivanti Neurons for ITSM vs. Sendbird

March 2026

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Helped 885,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons for ITSM

Ranking in Help Desk Software

14th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (13th)

Sendbird

Ranking in Help Desk Software

12th

Average Rating

8.2

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Enterprise Social Software (6th), AI Customer Experience Personalization (2nd), AI Customer Support (2nd)

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of Ivanti Neurons for ITSM is 2.2%, up from 2.1% compared to the previous year. The mindshare of Sendbird is 0.9%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Sendbird	0.9%
Ivanti Neurons for ITSM	2.2%
Other	96.9%

Help Desk Software

Featured Reviews

Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

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Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

Facilitates user communication with rich features

In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system, which we utilize for server patching, workstation patching, BIOS updates, and driver updates, enabling us to have CAB meetings to discuss changes and approve them before implementation."

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically."

"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."

"Understand that this product is a great investment."

"The solution's technical support is excellent. I rate the technical support a ten out of ten."

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

"The solution's installation depends on its customization. It is easy."

More Ivanti Neurons for ITSM pros

"Sendbird is reliable and generally crash-free."

"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."

"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."

"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."

"There are many useful features with Sendbird."

"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."

"The Sendbird developer portal provides each step, including methods, making it easy to implement."

"Sendbird is very flexible, and they have made great strides towards optimization."

Cons

"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."

"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."

"Support needs improvement in terms of responsiveness and timeliness."

"Because it is so new, the really valuable processes like Release, Availability, and Financial Management are just bare bones."

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."

"There's a lack of integration with other products. This needs to be improved."

More Ivanti Neurons for ITSM cons

"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."

"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."

"The documentation for integrating with the Flutter framework is lacking detailed information."

"Impersonating a user or using a template user to send messages for development purposes would be very useful."

"Their pricing is very high compared to competitors, which is a concern for us."

"More analytics tools could be integrated into Sendbird."

"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."

"I thought that there should be the audio and the video call functionality as well."

Pricing and Cost Advice

"The product is affordable for small businesses."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The price is on the higher side. The support is included in the standard licensing fees."

"There is a starter plan for $399 per month, and a pro plan for $799 dollars."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Computer Software Company

10%

Financial Services Firm

Educational Organization

Construction Company

21%

Healthcare Company

11%

Media Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4

Questions from the Community

What needs improvement with Ivanti Neurons for ITSM?

Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool. I am not sure if there i...

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What is your primary use case for Ivanti Neurons for ITSM?

What I appreciate about Ivanti Neurons for ITSM is that we use it for raising and creating change requests for addressing tasks such as server patching, workstation patching, BIOS updates, and driv...

See all answers

What advice do you have for others considering Ivanti Neurons for ITSM?

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What is your experience regarding pricing and costs for Sendbird?

Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...

See all answers

What needs improvement with Sendbird?

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...

See all answers

What is your primary use case for Sendbird?

See all answers

Comparisons

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Compared 15% of the time

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Compared 6% of the time

BMC Helix ITSM vs Ivanti Neurons for ITSM

Compared 5% of the time

Cherwell Service Management vs Ivanti Neurons for ITSM

Compared 5% of the time

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Compared 27% of the time

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Compared 19% of the time

Vinculum Solutions VIN PIM Product Information Management vs Sendbird

Compared 13% of the time

Jamf Connect vs Sendbird

Compared 9% of the time

Zendesk vs Sendbird

Compared 9% of the time

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Product Reports

Buyer's Guide

Ivanti Neurons for ITSM

March 2026

Download Ivanti Neurons for ITSM product report

Buyer's Guide

Enterprise Social Software

March 2026

Download Sendbird product report

Also Known As

HEAT Service Management

Sendbird Calls, Sendbird Desk

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.

Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.

What are Sendbird's most noteworthy features?

API-Based Approach: Offers seamless integration for various app functionalities.
Real-Time Messaging: Facilitates file transfer, typing indicators, and message reactions.
Scalability: Supports large chat groups with robust management capabilities.
Developer Portal: Provides comprehensive tools for customization and optimization.

What should users expect in terms of benefits and ROI?

Efficiency in Communication: Chat room management enhances user interaction.
Reliability: Provides optimized messaging capabilities even with high user loads.
Scalability: Grows with business needs, handling expansive communication requirements.
Versatile Applications: Supports sector-specific implementations like healthcare and travel.

Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.

Sendbird

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Information Not Available

Buyer's Guide

Ivanti Neurons for ITSM vs. Sendbird

March 2026

Free Report: Ivanti Neurons for ITSM vs. Sendbird

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