ITRS Geneos vs Kaseya Traverse comparison

ITRS and Kaseya are both solutions in the Network Monitoring Software category. ITRS is ranked #67 with an average rating of 5.0, while Kaseya is ranked #59 with an average rating of 8.0. ITRS holds a 0.5% mindshare in NMS, compared to Kaseya’s 0.3% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 83% of Kaseya users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,901 Views
1,053 Comparison Views

96% willing to recommend

Kaseya Traverse

Read 8 Kaseya Traverse reviews

617 Views
506 Comparison Views

83% willing to recommend

ITRS Geneos

Kaseya Traverse

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 10, 2024

ITRS Geneos and Kaseya Traverse compete in the IT infrastructure monitoring sector. ITRS Geneos stands out due to its comprehensive features and strong customization options, particularly catering to complex environments in the financial sector.

Features: ITRS Geneos offers extensive real-time monitoring capabilities across diverse platforms, customizable dashboards, and pre-built plugins. It is highly scalable with advanced alert configuration options. Kaseya Traverse provides a wide view of IT infrastructure, supports various plugins, and highlights easy remote support with user-friendly dashboards.

Room for Improvement: ITRS Geneos could enhance historical reporting, documentation accessibility, and data visualization capabilities. Users desire a more intuitive dashboard setup and better cloud integration. Kaseya Traverse needs better integration capabilities, advanced reporting tools, AI-based insights, and enhanced database monitoring capabilities.

Ease of Deployment and Customer Service: ITRS Geneos is mostly deployed on-premises for complex systems, requiring expert support. Customer service is praised for being responsive and knowledgeable. Kaseya Traverse is available in hybrid cloud environments and provides reliable customer support with effective engagement.

Pricing and ROI: ITRS Geneos is considered expensive, justified by its capabilities in reducing incident frequency and duration, offering significant returns despite upfront costs. Kaseya Traverse offers a more transparent pricing model, suited for various budgets with predictable costs per device, providing affordable and cost-effective solutions.

To learn more, read our detailed ITRS Geneos vs. Kaseya Traverse Report (Updated: September 2025).

Buyer's Guide

ITRS Geneos vs. Kaseya Traverse

September 2025

Download the complete report

Helped 869,785 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

67th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), IT Infrastructure Monitoring (46th)

Kaseya Traverse

Ranking in Network Monitoring Software

59th

Average Rating

6.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (32nd)

Mindshare comparison

As of October 2025, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.5%, down from 0.7% compared to the previous year. The mindshare of Kaseya Traverse is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
Kaseya Traverse	0.3%
ITRS Geneos	0.5%
Other	99.2%

Network Monitoring Software

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

AMMAR HUMAIDY HUSIN

Technical Consultant at a university with 11-50 employees

Automation increases efficiency, but pricing needs to be more competitive

Improvement is needed in making it cheaper, of course. I am not emphasizing making it cheaper, however, it should be more competitive with other products. The product itself is very good and helpful for me as a customer. The issue always is the price, as we cannot beat most of our competitors on pricing alone. If a product is just nice to have, not essential like an antivirus, if it's not really competitive with pricing, we cannot sell it.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

More ITRS Geneos pros

"Most of the features are pretty good and the solution is user friendly."

"The remote support and data collection features are great."

"If I want to automate the management and maintenance of my server automatically, this product is a good use case for that."

"It is a pretty stable solution...It is a pretty stable solution."

"Kaseya Traverse is a very stable solution and very sustainable in terms of what the market wants, what is out there, price-wise and functionality features. They're quite competitive and they are always innovating."

"We have found the solution to be very flexible to our requirements. We have been able to configure it on-premise effectively when we were using less of the cloud."

"Automating processes is crucial for me, so the automation part stands out."

"It's a simple and humble tool."

More Kaseya Traverse pros

Cons

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"I would like better access to the data that is being collected."

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"Mobile phone integration is probably not as rich as it could be."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

More ITRS Geneos cons

"Reporting is tedious and not organized in the way customers expect."

"In terms of what could be improved, we are innovating all the time, as well as having a look at different avenues so that the strategy follows the structure. I think the software is still a little bit too new to actually fully asses what it has."

"Kaseya Traverse can improve by adding a Service Map to help us create a configuration management database (CMDB), this would be helpful for us."

"Dashboards and Central Protection were an issue. Also, database monitoring was not there. Even though they said that it was there at an additional cost, that tool was very basic. We couldn't have device configuration backup also."

"The tool needs to have some AI capabilities, which it lacks currently."

"However, the issue lies in the adequacy of the responses to my questions, which are usually not up to par."

"Improvement is needed in making it cheaper."

"Reporting is a bit difficult."

More Kaseya Traverse cons

Pricing and Cost Advice

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"Pricing and licensing is based on the requirements."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"You will get the best price if you get a single global deal."

More ITRS Geneos pricing and cost advice

"The price depends on whether you are monitoring different applications, especially in bulk, and depends on what you're doing. If you're monitoring one endpoint, it will cost you 150 ZAR."

"The solution is not cheap, but it is not too expensive."

See which vendors are best for you

Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.

See recommendations

869,785 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

72%

Computer Software Company

University

Construction Company

Computer Software Company

26%

Wholesaler/Distributor

10%

Government

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	1
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What do you like most about Kaseya Traverse?

The remote support and data collection features are great.

See all answers

What is your experience regarding pricing and costs for Kaseya Traverse?

The solution is not cheap, but it is not too expensive. We pay an annual license fee. There are no additional fees associated with the product.

See all answers

What needs improvement with Kaseya Traverse?

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 23% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 13% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 8% of the time

More ITRS Geneos Competitors

PRTG Network Monitor vs Kaseya Traverse

Compared 43% of the time

Pico Corvil Analytics vs Kaseya Traverse

Compared 35% of the time

SolarWinds NPM vs Kaseya Traverse

Compared 22% of the time

More Kaseya Traverse Competitors

Product Reports

Buyer's Guide

ITRS Geneos

October 2025

Download ITRS Geneos product report

Buyer's Guide

Kaseya Traverse

October 2025

Download Kaseya Traverse product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Immediately identify impacted IT services using insights based on rich data analytics of events such as SNMP traps, Windows events and Syslogs. Resolve faults quickly via NetFlow enabled root cause analysis across cloud, on-premise, hybrid cloud and virtualized IT environments.

Kaseya

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust

Buyer's Guide

ITRS Geneos vs. Kaseya Traverse

September 2025

Free Report: ITRS Geneos vs. Kaseya Traverse

Find out what your peers are saying about ITRS Geneos vs. Kaseya Traverse and other solutions. Updated: September 2025.

DOWNLOAD NOW

869,785 professionals have used our research since 2012.

See our ITRS Geneos vs. Kaseya Traverse report.

See our list of best Network Monitoring Software vendors.

We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.