ITRS Geneos vs Kaseya Traverse comparison

ITRS and Kaseya are both solutions in the Network Monitoring Software category. ITRS is ranked #69 with an average rating of 5.0, while Kaseya is ranked #68 with an average rating of 6.3. ITRS holds a 0.6% mindshare in NMS, compared to Kaseya’s 0.3% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 83% of Kaseya users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,225 Views
1,183 Comparison Views

96% willing to recommend

Kaseya Traverse

Read 8 Kaseya Traverse reviews

598 Views
502 Comparison Views

83% willing to recommend

ITRS Geneos

Kaseya Traverse

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

ITRS Geneos and Kaseya Traverse compete in the IT infrastructure monitoring sector. ITRS Geneos stands out due to its comprehensive features and strong customization options, particularly catering to complex environments in the financial sector.

Features: ITRS Geneos offers extensive real-time monitoring capabilities across diverse platforms, customizable dashboards, and pre-built plugins. It is highly scalable with advanced alert configuration options. Kaseya Traverse provides a wide view of IT infrastructure, supports various plugins, and highlights easy remote support with user-friendly dashboards.

Room for Improvement: ITRS Geneos could enhance historical reporting, documentation accessibility, and data visualization capabilities. Users desire a more intuitive dashboard setup and better cloud integration. Kaseya Traverse needs better integration capabilities, advanced reporting tools, AI-based insights, and enhanced database monitoring capabilities.

Ease of Deployment and Customer Service: ITRS Geneos is mostly deployed on-premises for complex systems, requiring expert support. Customer service is praised for being responsive and knowledgeable. Kaseya Traverse is available in hybrid cloud environments and provides reliable customer support with effective engagement.

Pricing and ROI: ITRS Geneos is considered expensive, justified by its capabilities in reducing incident frequency and duration, offering significant returns despite upfront costs. Kaseya Traverse offers a more transparent pricing model, suited for various budgets with predictable costs per device, providing affordable and cost-effective solutions.

To learn more, read our detailed ITRS Geneos vs. Kaseya Traverse Report (Updated: July 2025).

Buyer's Guide

ITRS Geneos vs. Kaseya Traverse

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

69th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), IT Infrastructure Monitoring (48th)

Kaseya Traverse

Ranking in Network Monitoring Software

68th

Average Rating

6.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (37th)

Mindshare comparison

As of July 2025, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, down from 0.7% compared to the previous year. The mindshare of Kaseya Traverse is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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AMMAR HUMAIDY HUSIN

Technical Consultant at a university with 11-50 employees

Automation increases efficiency, but pricing needs to be more competitive

Improvement is needed in making it cheaper, of course. I am not emphasizing making it cheaper, however, it should be more competitive with other products. The product itself is very good and helpful for me as a customer. The issue always is the price, as we cannot beat most of our competitors on pricing alone. If a product is just nice to have, not essential like an antivirus, if it's not really competitive with pricing, we cannot sell it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

More ITRS Geneos pros

"We have found the solution to be very flexible to our requirements. We have been able to configure it on-premise effectively when we were using less of the cloud."

"Automating processes is crucial for me, so the automation part stands out."

"Most of the features are pretty good and the solution is user friendly."

"If I want to automate the management and maintenance of my server automatically, this product is a good use case for that."

"Everything is running seamlessly on the solution, to the point where you don't see any gap."

"It is a pretty stable solution...It is a pretty stable solution."

"It's a simple and humble tool."

"Kaseya Traverse is a very stable solution and very sustainable in terms of what the market wants, what is out there, price-wise and functionality features. They're quite competitive and they are always innovating."

More Kaseya Traverse pros

Cons

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."

"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."

"I would like better access to the data that is being collected."

"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."

"The main feature that needs work is the Dashboard designer."

More ITRS Geneos cons

"We've noticed a few bugs as of late. However, this seems to only be in the reporting part of the product."

"In terms of what could be improved, we are innovating all the time, as well as having a look at different avenues so that the strategy follows the structure. I think the software is still a little bit too new to actually fully asses what it has."

"Reporting is a bit difficult."

"Kaseya Traverse can improve by adding a Service Map to help us create a configuration management database (CMDB), this would be helpful for us."

"Reporting is tedious and not organized in the way customers expect."

"Dashboards and Central Protection were an issue. Also, database monitoring was not there. Even though they said that it was there at an additional cost, that tool was very basic. We couldn't have device configuration backup also."

"Improvement is needed in making it cheaper."

"The tool needs to have some AI capabilities, which it lacks currently."

More Kaseya Traverse cons

Pricing and Cost Advice

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"I can say it's not that cheap because the licensing is a little bit costly"

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"You will get the best price if you get a single global deal."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

More ITRS Geneos pricing and cost advice

"The solution is not cheap, but it is not too expensive."

"The price depends on whether you are monitoring different applications, especially in bulk, and depends on what you're doing. If you're monitoring one endpoint, it will cost you 150 ZAR."

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Top Industries

By visitors reading reviews

Financial Services Firm

73%

Computer Software Company

University

Construction Company

Computer Software Company

25%

Non Profit

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

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What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What do you like most about Kaseya Traverse?

The remote support and data collection features are great.

See all answers

What is your experience regarding pricing and costs for Kaseya Traverse?

The solution is not cheap, but it is not too expensive. We pay an annual license fee. There are no additional fees associated with the product.

See all answers

What needs improvement with Kaseya Traverse?

See all answers

Comparisons

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Compared 23% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 15% of the time

Grafana vs ITRS Geneos

Compared 14% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

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Compared 38% of the time

LogicMonitor vs Kaseya Traverse

Compared 22% of the time

Auvik Network Management (ANM) vs Kaseya Traverse

Compared 22% of the time

SolarWinds NPM vs Kaseya Traverse

Compared 18% of the time

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Product Reports

Buyer's Guide

ITRS Geneos

July 2025

Download ITRS Geneos product report

Buyer's Guide

Kaseya Traverse

July 2025

Download Kaseya Traverse product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Immediately identify impacted IT services using insights based on rich data analytics of events such as SNMP traps, Windows events and Syslogs. Resolve faults quickly via NetFlow enabled root cause analysis across cloud, on-premise, hybrid cloud and virtualized IT environments.

Kaseya

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust

Buyer's Guide

ITRS Geneos vs. Kaseya Traverse

July 2025

Free Report: ITRS Geneos vs. Kaseya Traverse

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