Technical Consultant at a university with 11-50 employees
Reseller
Top 10
Jan 29, 2025
I'd rate the solution seven out of ten. As Kaseya sellers, we always promote Kaseya first. If the price is more competitive, then I think it will be better. It's a main pain point for us as a reseller. It always comes down to the price.
Associate Vice President - CIS (Internal IT) at a computer software company with 5,001-10,000 employees
Real User
Jul 26, 2023
I would not recommend this solution. I would say if somebody doesn't have any great expectations out of this, and they are using it for the first time and want to monitor it, I will say you can use it. But it is also costly. We were paying close to about ten dollars or $12, including network configuration management or something. We were using it for our customers to monitor and manage our own customer infrastructure. We also were end users for about 600 or 700 devices. But the rest were all Kaseya Traverse tools our customers. Overall, I would rate the product a two or three out of ten.
Frankly, I am in favor of the solution but it lacks development and support. This is a major concern because customers are looking for good support. When we meet with customers, they first talk technical and then ask about support. Pricing discussions come later. I cannot recommend the solution because support is unsatisfactory. I rate the solution a seven out of ten.
At the moment, on a scale of one to ten, I'll rate Kaseya Traverse between a seven and an eight. I've seen it's functionality and everything. So when I get some more time to get into some of the other features that are available and its functionality, then I'll have a better idea. But I do know about the current functionality that we are getting versus what Kaseya Traverse BME and all the other features could give us. It's a new product, so there are different features and things work different ways. I would never say something is perfect.
While we started as a Traverse reseller, we are now only customers, even though we do sell Kaseya products. We're not overly happy with the level of service we receive from the solution's support. I'd rate it overall five out of ten. There are many features that could be added to make it much better.
Immediately identify impacted IT services using insights based on rich data analytics of events such as SNMP traps, Windows events and Syslogs. Resolve faults quickly via NetFlow enabled root cause analysis across cloud, on-premise, hybrid cloud and virtualized IT environments.
I'd rate the solution seven out of ten. As Kaseya sellers, we always promote Kaseya first. If the price is more competitive, then I think it will be better. It's a main pain point for us as a reseller. It always comes down to the price.
It's a good product. The support could be improved. Overall, I rate the solution an eight out of ten.
I would not recommend this solution. I would say if somebody doesn't have any great expectations out of this, and they are using it for the first time and want to monitor it, I will say you can use it. But it is also costly. We were paying close to about ten dollars or $12, including network configuration management or something. We were using it for our customers to monitor and manage our own customer infrastructure. We also were end users for about 600 or 700 devices. But the rest were all Kaseya Traverse tools our customers. Overall, I would rate the product a two or three out of ten.
Frankly, I am in favor of the solution but it lacks development and support. This is a major concern because customers are looking for good support. When we meet with customers, they first talk technical and then ask about support. Pricing discussions come later. I cannot recommend the solution because support is unsatisfactory. I rate the solution a seven out of ten.
Personally, I rate Kaseya Traverse a seven out of ten.
At the moment, on a scale of one to ten, I'll rate Kaseya Traverse between a seven and an eight. I've seen it's functionality and everything. So when I get some more time to get into some of the other features that are available and its functionality, then I'll have a better idea. But I do know about the current functionality that we are getting versus what Kaseya Traverse BME and all the other features could give us. It's a new product, so there are different features and things work different ways. I would never say something is perfect.
While we started as a Traverse reseller, we are now only customers, even though we do sell Kaseya products. We're not overly happy with the level of service we receive from the solution's support. I'd rate it overall five out of ten. There are many features that could be added to make it much better.