Oracle Fusion Service and Infor CloudSuite are competitive in the enterprise service and ERP software spaces. Oracle Fusion Service has the upper hand with its comprehensive service suite, while Infor CloudSuite stands out for its specialized focus on manufacturing capabilities.
Features: Oracle Fusion Service offers a robust set of tools in incident management, chat functions, and integration with external systems. It excels in rapid deployment and scaling, supporting a wide range of business functions through advanced analytics and reporting tools. Infor CloudSuite is designed with a strong focus on production and manufacturing, providing a flexible environment for these industries. It allows for effective customization and supports detailed planning and analytics, making it suitable for ERP-heavy operations.
Room for Improvement: Oracle Fusion Service faces challenges in user-friendliness, specifically in branding and documentation customization. It requires improvements in B2B market customization, user support, and interface intuitiveness. Infor CloudSuite's user experience is hindered by complex setup, unclear interfaces, and limited reporting features. Enhancing these aspects could better serve users and meet business needs.
Ease of Deployment and Customer Service: Oracle Fusion Service provides various deployment options, including public, private, and hybrid clouds alongside on-premises setups. It generally receives good technical support ratings, though response times may vary. Infor CloudSuite offers similar deployment flexibility but has mixed reviews regarding industry-specific expertise. While both solutions are noted for strong customer service, Oracle Fusion's support is seen as more consistent, whereas Infor CloudSuite could improve its knowledge in industry-specific implementations.
Pricing and ROI: Oracle Fusion Service is known for a high pricing structure, potentially limiting access for small and medium businesses. It offers a flexible pricing model that can lead to high ROI, evidenced by cost reductions in processes and HR expenses. Infor CloudSuite, though also expensive, provides a comprehensive solution that covers various business functions. While its pricing may act as a barrier for smaller companies, the ROI is justified by its broad capabilities and business connectivity.
Within CRM, I have worked on B2C service and sales extensively.
Here in Portugal, there's no direct support from Infor.
Technical support from Infor is rated an eight out of ten.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Sometimes the technical support is knowledgeable and helpful.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Initially, we had ten ERPs, and I have added more since.
Regarding scalability, the solution provides useful configurations that clients can utilize effectively.
Infor CloudSuite is very stable, provided there is a good internet connection.
If work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
Simpler integration capabilities.
It is currently restricted to Groovy scripting.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
The company has invested in ERP Cloud, and the seeded APIs and VIP features allow for customization using Groovy script.
Based on utilizing Groovy scripts and JavaScript, we can integrate with other external systems.
There is also a focus on maintaining efficiency, and it is a significant time saver.
| Product | Market Share (%) |
|---|---|
| Oracle Fusion Service | 0.8% |
| Infor CloudSuite | 0.7% |
| Other | 98.5% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 6 |
| Large Enterprise | 21 |
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
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