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Infor CloudSuite CRM vs Interactive Intelligence comparison

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What do you like most about Interactive Intelligence?
Top Answer:The social media integration is excellent.
What needs improvement with Interactive Intelligence?
Top Answer:The initial setup can be a bit difficult. It is complex for a regular person, however, for an engineer, it's easier. The programmability is not so good. The programmability with the dependencies can… more »
What is your primary use case for Interactive Intelligence?
Top Answer:It is for integration, an omnichannel solution, that you can get interactions with Voice, Facebook, Twitter, WhatsApp, social media integrations, chat integrations, and email integrations. That's the… more »
Ranking
38th
out of 69 in CRM
Views
123
Comparisons
95
Reviews
0
Average Words per Review
0
Rating
N/A
14th
out of 69 in CRM
Views
83
Comparisons
58
Reviews
1
Average Words per Review
648
Rating
10.0
Comparisons
Also Known As
CloudSuite CRM, Infor SalesLogix, SalesLogix
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Infor
Genesys
Overview

Infor CloudSuite Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. Rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. Drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.

Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
Offer
Learn more about Infor CloudSuite CRM
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Learn more about Interactive Intelligence
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Sample Customers
Scott County
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Buyer's Guide
CRM
June 2022
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607,332 professionals have used our research since 2012.

Infor CloudSuite CRM is ranked 38th in CRM while Interactive Intelligence is ranked 14th in CRM with 1 review. Infor CloudSuite CRM is rated 0.0, while Interactive Intelligence is rated 10.0. On the other hand, the top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". Infor CloudSuite CRM is most compared with Salesforce Sales Cloud, whereas Interactive Intelligence is most compared with eGain Solve.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.